Ask the Car People.SM


Ford Freestar Transmission Problems

1889 messages,  Last post on May 07, 2013 at 10:10 AM

You are in the Ford Freestar Forum.

What is this discussion about? Ford Freestar, Mercury Monterey, Transmission, Van


Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153

Messages Page 168 of 190

#1668 of 1889 Re: Ford Recall of 2005 Ford Freestar [drea3005] by motheye

Apr 11, 2012 (9:12 am)

Replying to: drea3005 (Apr 11, 2012 9:00 am)
It sounds like you already had the work done and went back to the dealer to handle the refund. I called Ford back in Jan and they gave me the option of sending the receipts, etc. directly to them--which I did. I called a couple days ago and they have no record of my letter/receipts but said they are checking on it and will call me back! I've heard they are far behind on this and refunds probably won't start til next month or hopefully by the end of June--which is the end of Q2. I would keep pestering Ford directly. I agree--I had to pay before they would hand me the keys back when I got it fixed--so they should rush to pay those of us who already paid to have this fixed.

#1669 of 1889 Re: Ford Recall of 2005 Ford Freestar [drea3005] by trimadsco

Apr 11, 2012 (10:13 am)

Replying to: drea3005 (Apr 11, 2012 9:00 am)
it's very likely that your van was repaired with a bad part. We've had our transmission replaced twice now The first time it had to be replaced, we went with the more expensive Ford transmission (about $3,000), and it came with a warranty. Thank goodness - because it failed 1 1/2 years later. They repaired the transmissions with the same parts used in the original transmission- so there is a chance it could fail again. That's why in addition to requesting a refund, you should also plan to have the torque converter replaced with the "new" one when they become available. Planning to send in my refund request this week, praying this all works out!

#1670 of 1889 Re: Ford Recall of 2005 Ford Freestar [drea3005] by coneflower1

Apr 11, 2012 (10:55 am)

Replying to: drea3005 (Apr 11, 2012 9:00 am)
You bet it can happen again. We have had ours replaced twice. We need to read thru the various posts on here and realize that Ford cares nothing about the safety of any of us or the people we love who ride in these vehicles. They got their money. That's all they are worried about. You will get yours when they see fit to send it. They have demonstrated, as has NHTSA, that they are willing to take their chances with respect to someone dying in a crash due to the problems with this vehicle. They are acting now and still chosing to ignore the fact that there are '06 vehicles with the same problem. Ours is an '06. It's been fixed twice. My husband treats our vehilces with kid gloves. The vehicle clearly had a problem, but Ford just won't own up to it. Say what you want about the Japanese car companies, but at least they own their issues and make them right.

#1671 of 1889 Update of msg 1664 by chris_nc6

Apr 18, 2012 (10:18 am)

My 2005 is still in SC, will perhaps be fixed by next week. Still have the rental car. Unfortunately, the Freestar's reputation is now well known and my local Ford dealer wants nothing to do with this car, he said he would have to sell it at auction. So we're stuck with it. And another interesting little tidbit - the metal shavings that were in the transmission, the service department told us they didn't come from the torque converter as the metal shavings from the spline in the torque converter remain inside the torque converter...hmmmm. Such a coincidence, that the transmission just goes out at the same time.

#1672 of 1889 PARTS by gattman1

Apr 18, 2012 (10:41 am)

APRIL 18 AND STILL, ACCORDING TO MY DEALER NO PARTS ARE IN...6 MONTHS THIS PIECE OF CRAP PAPERWEIGHT SITS IN MY DRIVEWAY.....EVEN IF THEY FIX IT, DO I HAVE EVEN A SHOT AT SELLING IT..?? WORD IS OUT THAT THIS IS ONE ENORMOUS LEMON.......SO PISSED OFF !!!!

#1673 of 1889 Re: PARTS [gattman1] by ifer

Apr 18, 2012 (8:46 pm)

Replying to: gattman1 (Apr 18, 2012 10:41 am)
Ford said parts wouldn't be available until the 2nd quarter so that's June. And the customer service rep told me June too...

#1674 of 1889 Re: Update of msg 1664 [chris_nc6] by ifer

Apr 18, 2012 (8:51 pm)

Replying to: chris_nc6 (Apr 18, 2012 10:18 am)
I've had to have my transmission rebuilt twice and it was done by two different transmission shops and both of them told me that the cause of the tranny fail was that the splines shaved off the torque converter and got flushed through the whole tranny.....

#1675 of 1889 2012 Ford Recall by lorendac

Apr 19, 2012 (2:57 pm)

jan 2012 i was driving my 2005 ford freestar...transmission went out..van just coasting..,,and ways,, calledwarrantly..called ford..van vin # was under the recall i heard about first week in jan...wtop..so sat van got towed,,to ford dealership..mon im inofrmed no one had any parts...etc..and they didnt know when van would be fixed..i paid for a rental for a week..bc ford wasnt helping me with shit.i stayed on the phone mon, tues, wed...during that i wasnt told no..so many times....well make a story short..thurs,,morning i got a call from mgr at dealrship before 8am that my van would be fixed by fri..i will say bc i ranted and raved..wed i called ftc, bbb...major newspapers...local..news channel..yes i did it all..waned me to still pay my van note, 800 month for rental..i didnt take no for an answer..call and harass until they understand..my sessions probaly would be used for training purposes

#1676 of 1889 Re: 2006 Freestar Torque Converter Compaint [pissedoff11] by lorendac

Apr 19, 2012 (3:00 pm)

Replying to: pissedoff11 (Jan 19, 2012 10:43 am)
honey call bbb, ftc...i mean call a major newpaper..tell them how this would impact you r did you..you should call ford to see if your vin# in under recall..honey i won really..i got a rental refund..and van fixed in 6 days...an executive called me to tell me my van was done

#1677 of 1889 FORD - NOT Impressed, I lost alot, and Crap for Service by karrieb

Apr 28, 2012 (6:41 pm)

BAD BAD Company and Service,. Recalled 2005 Freestar fails on major highway , leaving single mother and 2 children stranded 650 km from home. Recall 11S25 - Company Refused to provide assistence, no loaner, nor rental provided. Ford Customer Manager to call customer with 2 -3 business days. But still no contact from Ford. I had to purchase a vehicle to get home with children while My van is sitting six and half hours away. No feedback as to when it will be repaired for the recalled Torque converter, May take up to 5 months as per the Dealer where the van is located.
 
Very bad Business, Very BAD Service.
 
Karrie Buchan - High Level AB , Canada

Messages Page 168 of 190

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement