Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
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#1661 of 1889 Re: 2006 Ford Freestar [clk6]
Apr 05, 2012 (7:05 pm)
My 2006 also went out totally without warning while I was driving. It was just so scary! I posted here when it happened around March of 2010 with only around 45,000 miles. Have written Ford, filed a report with nhtsa and written the investigator but 2006 are still not in this recall although all indications were that these are basically the same as the 2004-05 with the same problems. WIll just be keeping my eye out for their inclusion.
#1662 of 1889 Re: Do you think that the PCM issues are causing.... [momtobclt]
Apr 06, 2012 (6:55 am)
Negative, PCM is electrically related were the Torque spline shaft is mechanical. However, they are all under the hood....
#1663 of 1889 Re: Do you think that the PCM issues are causing.... [oilandwater]
Apr 06, 2012 (11:08 am)
Right....but doesn't the PCM tell the tranny when to shift? So if there was a malfunction with the PCM, couldn't it be sending incorrect signals to the tranny and in turn that would wear out the splines? Or does the PCM not have anything to do with control of the tranny? I thought it did though?
#1664 of 1889 Torque Converter
Apr 08, 2012 (1:58 pm)
IMPORTANT - PLEASE READ -My husband and I own a 2005 Freestar. On Mar 24, we left our home in NC to visit our son in FL. On Apr 2, we left FL and were heading home to NC and had just gotten about 25 miles into SC heading north on I 95 when the van lost it's power. We were going 70mph and were luckily in the right lane. We were able to safely coast to the shoulder, but it was a very scary incident. We have roadside assistance through our insurance company and they were great. A tow truck arrived (close to an hour), loaded us on, then headed south to exit 8 where the nearest Ford dealer was. They were not able to look at the car then so they called Enterprise car rentals, and over 4 hours later, we were finally on our way home. On Tues., we picked up our held mail, and there was a recall notice from Ford. The SC service department said there were very few of these parts available and she said on Thurs. Apr 5 that she was being optimistic but hoped they could get this part in 3 weeks. I then called Ford, explained the situation, told them I needed a car, and all they did was apologize and said they don't pay for rentals. I then requested that when the van was fixed, to please transport it back to me. Nope, no go. Talked to 2 other people at Ford, by this time I was just getting more and more frustrated, and of course angrier. I told them that if they had sent the recall notice in a timely mannner, we never would have driven that van to FL. And now the Ford repair in SC is telling us our transmission is messed up.I hope to spare some of you van owners of having a similiar situation. Yes, they will replace the torque converter, BUT any other costs are your problem, including even having the van towed to a dealership.
Please check your insurance for how many miles you can be towed. Please do not make any long distance trips with this vehicle. It is not a case of IF this part will fail, but WHEN. And please, if possible, drive in the right hand lane, as this fails with no warning what-so-ever. The letter from Ford says that you can coast safely to the side of the road. This of course is not always true, and this is most certainly a safety issue. Be prepared to spend a chunk of money on the transmission.
Our van is now 350 miles away, it's Ford's fault, but it's our problem. By the time the transmission and car rentals, and gas is calculated, we are going to be in the neighborhood of $4000.00. You may seriously want to consider getting rid of this van before this happens to you.
#1665 of 1889 Reimbursement
Apr 09, 2012 (8:07 am)
Sent my letter requesting reimbursement ($2800) along with receipts from local dealership on Jan 18 per customer service instructions (sent to Ford-POB 6251, Dearborn, MI 48121-6251). Called today to check on status and as of today they have no record of receiving my letter! Told me they will check into it and call me back within 5 days for an update. If you have submitted anything to them I guess its best to keep calling Customer service, 800-392-3673 (if you call the 866-436-7332 number you'll tell them the same story and wind up getting transferred anyways). If anyone actually gets a reimbursement check please post.
#1666 of 1889 Re: Reimbursement [motheye]
Apr 09, 2012 (8:21 am)
I am of the understanding that they are not reimbursing until May. I talked our local dealer and was given that information and my letter states that it will begin reimbursing in the second quarter (which is May).
#1667 of 1889 Ford Recall of 2005 Ford Freestar
Apr 11, 2012 (9:00 am)
My husband and I have been to the dealer several times, as we have been receiving conflicting information every time. The service manager's response to everything is "At this point we just don't know....As soon as we hear something we will contact you." I don't understand why we have to wait for parts when we have already had it repaired by a Ford Dealer. All we want is our money back. Are they trying to tell us that the $3000 we spent to have our van repaired was done with bad parts. Could this happen again? If so how when? Am I driving a vehicle that is doomed? What if something worse happens this time? Shouldn't the recall include an additional warning if that is the case? Questions -that can't be answered by our local dealer, nor the Ford customer service. Meanwhile we wait. They will be taking their time with this, but they didn't give us the same amount of time for the $3000. Go figure!
#1668 of 1889 Re: Ford Recall of 2005 Ford Freestar [drea3005]
Apr 11, 2012 (9:12 am)
It sounds like you already had the work done and went back to the dealer to handle the refund. I called Ford back in Jan and they gave me the option of sending the receipts, etc. directly to them--which I did. I called a couple days ago and they have no record of my letter/receipts but said they are checking on it and will call me back! I've heard they are far behind on this and refunds probably won't start til next month or hopefully by the end of June--which is the end of Q2. I would keep pestering Ford directly. I agree--I had to pay before they would hand me the keys back when I got it fixed--so they should rush to pay those of us who already paid to have this fixed.
#1669 of 1889 Re: Ford Recall of 2005 Ford Freestar [drea3005]
Apr 11, 2012 (10:13 am)
it's very likely that your van was repaired with a bad part. We've had our transmission replaced twice now The first time it had to be replaced, we went with the more expensive Ford transmission (about $3,000), and it came with a warranty. Thank goodness - because it failed 1 1/2 years later. They repaired the transmissions with the same parts used in the original transmission- so there is a chance it could fail again. That's why in addition to requesting a refund, you should also plan to have the torque converter replaced with the "new" one when they become available. Planning to send in my refund request this week, praying this all works out!
#1670 of 1889 Re: Ford Recall of 2005 Ford Freestar [drea3005]
Apr 11, 2012 (10:55 am)
You bet it can happen again. We have had ours replaced twice. We need to read thru the various posts on here and realize that Ford cares nothing about the safety of any of us or the people we love who ride in these vehicles. They got their money. That's all they are worried about. You will get yours when they see fit to send it. They have demonstrated, as has NHTSA, that they are willing to take their chances with respect to someone dying in a crash due to the problems with this vehicle. They are acting now and still chosing to ignore the fact that there are '06 vehicles with the same problem. Ours is an '06. It's been fixed twice. My husband treats our vehilces with kid gloves. The vehicle clearly had a problem, but Ford just won't own up to it. Say what you want about the Japanese car companies, but at least they own their issues and make them right.