Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
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Ford Freestar, Mercury Monterey, Transmission, Van
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#1635 of 1889 ford freestar recall
Feb 25, 2012 (10:27 pm)
i wish i would have found this forum before i bought my used 2004 freestar 2 days ago, it seems to be fine but i havent drove it much yet. it has 161000 miles on it but i drove it today out of town about 65 miles hit the highway cruising at 75 and i see this little light flashing, i had my wife look in the owners manuel to see what it meant and it states to check the transaxle. the van never stalled or gave me any problems but when i got to my destination i checked the fluid and it seemed to have some crude down in the trans because it was on the dipstick, i think tomorrow i am going to buy some royal purple and do a trans filter fluid change and see if the keeps my light off, if anyone gets any more info on this recall can you let me know i hope im not screwed out on buying this van my wife loves it so far but i dont want any problems, or if there is anything else i need to know please leave me something thanks a bunch and i hope you all who bought a freestar new or fairly new and had to put money into it get a big reembursement or a class action lawsuit.
Mar 05, 2012 (12:13 pm)
here is what I found out. Ford customer service number: call 8003923673 Recall # 11s25, I can either have dealership submit receipt or send it myself. I plan to send myself, as dealership was as helpful as ..... hmm, now that I think about it, the Walmart Greeter would have been more helpful.
Address to send in, Ford motor Co.
po box 6251
Dearborn, MI 48121
Do not send original receipt, send copy, send VIN number and recall number.
will need to submit recept for reimbursement, I don't know if I will get reimbursed d/t my receipt says "rebuilt transmission" but I do know that when the tranny went, I had no warning, just went out. as I was over the Mississippi River, no exit ramp nearby, temp was around 5 below. My only blessing is that it was 10:30 at night, light traffic, instead of on my way to work w/rush hour. Kids in car. Scared I was going to get hit, and if I was hit hard enough, would they have sent me over the bridge????. I plan to send a statement as to what happend with the reciept. i don't know it if will help. I do know, if I don't get reimbursed, I will tell everyone I know how I was treated by Ford, and Im thinking of buying a Honda right now. Dont know if I will trade in vehicle or junk it. Financially, need to trade, morally, I would not wish this vehicle on anyone.
Sounds like there are many more issues that Ive yet t experience.
All I can do is send it in and see what happens. I am beyond being mad. But, Ford is back on the bottom of my list for cars to pick from. They hit the bottom in the 80's. Can we say Escort. That was a joke too.
#1637 of 1889 Sending in Receipts to Ford
Mar 05, 2012 (1:00 pm)
Like many of us, I called and was told to send in my transmission repair receipts directly to Ford for possible reimbursement. I'm guessing that my Ford receipt is like many of yours--just a single line item that says "rebuilt transmission". Nothing more (except the few hundred dollar charge to check the main board first!).
Is it possible the dealership repair people were thinking ahead and purposely just writing "rebuilt transmission" as an out down the road? FYI--my failure was just like everyone else--driving along--just stopped--no warning-no symptoms, etc.
#1638 of 1889 Re: computer [04mercurymess]
Mar 14, 2012 (6:14 pm)
My van is currently in the shop as we speak with PCM issues and it needs to be replaced. This is after I have had $760.00 worth of work already last week. I have already replaced a tie rod, the a/c unit and the torque converter a few years ago. I also have had issues with the driver side automatic sliding door not closing at times ( it will just pop back open ). I have also had the rear latch rust shut on me so that I could not open it. I had to take the panel from the inside off and spray WD40 or some other rust remover to get it to open again. This van was a complete design flaw and the engineer must have been on something when he/she did. Terrible, why oh why would you put the PCM under the windshield where water could possibly drain into it?? AND then have the audacity to charge me to fix a flaw in the design! We need as many people possible to file a complaint to https://www-odi.nhtsa.dot.gov/ivoq/ so that this really starts to get attention. I did this a few years back when my torque converter failed and now they are issuing a recall on it. File complaints, do not let FORD win this one. The 2004 freestar was piece of crap from the start and they charged alot of people alot of money for and are still making money off of it from repairs. Go to https://www-odi.nhtsa.dot.gov/ivoq/ and file!
#1639 of 1889 Re: no warranty?????? [heartlander]
Mar 16, 2012 (4:36 am)
I have a 2006 Ford Freestar. Ive always been a ford customer... My van has only 58,000 miles. We were on the highway when it stopped responding to any gear Once I had it towed, they found that the trasmission stick was rusted and had broken off. Ford company told me that I was on my own. Trasmission will cost me $$$$3,500 really What a with this low mileage I didnt expect that!!! Ford just lost a dedicated customer. Does anyone have any positive outcome on this issue???
#1641 of 1889 Re: Youtube video of PCM [upsetatford]
Mar 19, 2012 (3:21 pm)
Great video. Thanks for posting. Did this help to fix your issue?
#1642 of 1889 Re: Youtube video of PCM [nadineb]
Mar 19, 2012 (6:07 pm)
I just got my van back tonight and took it all apart and going to leave a fan blowing on the PCM to dry it out. It seemed to have some moisture in it, but not as much as I was expecting. I will let you know in a day or two when I put it all back together. I am crossing my fingers that this works and if it does I am going to seal everything I can with silicone.
If you are worried about taking the thing apart on your own, as I was, it was actually pretty easy. I am by no means anything close to a mechanic, but it really is just taking off 10-15 bolts, disconnecting the wipers and tubes and it all pretty much pops off.
If you all have not emailed the Ford corporate office and let them know of the issue (water in the PCM, which may lead to the issue with the transmission problems) I encourage you to do so. Their email is crcfmcford.com
This is all the info that they need:
Registered Owner of Vehicle Information
Daytime Phone Number:
Home Phone Number:
Vehicle Identification Number:
#1643 of 1889 Re: 04 Freestar transmission--more of the same [xtremeandrew]
Mar 20, 2012 (10:10 am)
After 2 trans. rebuild attempts, seemed fine till the cam synchronizer went out 1 week later, and left me stranded again. Transmission guy said the cam sync routinely has to be replaced at around 80K miles. I say, if so, why does Ford not include that replacement as a scheduled maintenance task?
Another $500 later, traded it back to Ford for a New Ford (insane?, I know, but the wife loves her new vehicle with full warranty, and Ford gave a good offer. Karma, in my view, despite all the work done on it, Ford took it off my hands.
#1644 of 1889 Re: 04 Freestar transmission--more of the same [xtremeandrew]
Mar 20, 2012 (10:21 am)
It isn't Karma! Ford has sent me 4 letters trying to buy back our Freestar!! I think they want to buy them back so they don't have to pay us for everything. My only issue is that it is paid off, under 100k miles and $4000 already for the torque converter, transmission and other issues that piled up on us when my car died 3 separate times on the highway!! If they would give me another car with a full warranty, and have it paid off, I would call that an even trade! My husband has a long line of family members who worked for Ford at one time or another, so we cannot buy anything but Fords! I am just super frustrated, and when I called about the recall, they said I needed to wait until I received a letter from them telling me to bring it in!! we do not have the money to keep fixing this car, nor to start making payments again on a new one!! It really just makes me sad and sick! It should last us for a few more years, but from listening to all of this, I am just waiting for the water issues to start!