Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jan 11, 2012 (6:02 am)
Ford has issued a recall on the Freestar transmission torque converters. More information is available the NHTSA public website, www.safercar.gov, under Recalls. You can use the recall number, 12V006000, or search by recalls issued in January 2012, or by Ford Freestar vehicles for model years 2004 and 2005.
Under the "Vehicle Owners" tab at the website there is a link to a booklet, "Investigation and Recall Process Booklet: The purpose of this booklet is to answer the most commonly asked questions about complaints, investigations, and recalls, and to inform consumers of their rights and responsibilities when a vehicle or item of motor vehicle equipment is recalled."
#1585 of 1927 Re: Recall issued [knowjuan]
Jan 11, 2012 (6:32 am)
Do you know anything about the 2006 Freestar being recalled for the same problem? I spent 3000.00 for a new transmission...with the same exact problem as the 2004 and 2005! Thank you
#1586 of 1927 Re: Recall issued [knowjuan]
Jan 11, 2012 (6:39 am)
Hope someone can help me out. 2004 Freestar, same thing happened to me a month ago. Going down the road, just stopped, couldn't go in any gear forward or reverse. Towed to Ford dealer and after charging me a few hundred bucks to check the main board (thought it might be water) they decided it was the transmission. Rebuild the transmission with a bill that had a single line item "rebuilt transmission-$2800". No details on exactly what it was. They did not mention the torque converter. So, while I was hoping for Ford to do something it looks like the are recalling the torque converter. Was my problem truly just the transmission? Given the exact same story/event as everyone else--it seems like my problem falls into this same category. Not a mechanic--any suggestions on questions I should ask? Was my problem a case of something that just broke in the transmission that is unrelated to all these complaints?
#1587 of 1927 recall questions
Jan 11, 2012 (7:30 am)
Hmmm, guess my question would be about the same at motheye's - the service tech told us at the time that our problem was the torque converter, replaced our whole transmission at $3000, but don't remember if he specifically wrote "torque converter" on receipt. Will have to check that.
Also - I was reading the information in the booklet, and it indicates that you can possibly be reimbursed if you have already replaced the torque converter. However, if I am reading it right - it's only for one year prior to the manufacturer's date of notification. We had to replace ours in March 2009. Looks like we are just out of luck. Oh well, hopefully this recall will help others to not endure what we have. I am taking my vehicle to the shop this afternoon because the transmssion has started jerking really bad. If they tell me I need a new transmission, this will be my fourth in this van. Yes, I plan to get rid of it soon as I can!!
Jan 11, 2012 (7:52 am)
Vehicle Make / Model: Model Year(s):
FORD / FREESTAR 2004-2005
MERCURY / MONTEREY 2004-2005
Manufacturer: FORD MOTOR COMPANY Mfr's Report Date: JAN 04, 2012
NHTSA CAMPAIGN ID Number: 12V006000 NHTSA Action Number: EA09016
Component: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Number of Units Affected: 205,896
FORD IS RECALLING CERTAIN MODEL YEAR 2004 AND 2005 FORD FREESTAR AND MERCURY MONTEREY VEHICLES. THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL.
THIS CONDITION RESULTS IN A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TORQUE CONVERTER FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN IN THE SECOND CALENDAR QUARTER OF 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD'S RECALL CAMPAIGN NUMBER IS 11S25. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .
#1589 of 1927 2006 Freestar
Jan 11, 2012 (10:29 am)
Just got off the phone with Ford.....they are NOT recalling the 2006 Freestar....that
has the identical transmission/torque converter problem as the 2004-2005. UNBELIEVABLE!
Will NEVER buy another Ford automobile!
#1590 of 1927 Re: Recall issued [knowjuan]
Jan 11, 2012 (1:07 pm)
So glad they have owned up to this problem with the years 2004-2005. Upset becasue they still have not owned up to the problem with the higher years. I have a 2007 that had a faulty torque converter. We paid out 2400.00 for a new one. Lets hope they will do this for all the vehicles! I truly hope we are next!!!!!!!!! Antone with this year and higher please fill a complaint with the highway safety, ford, attorney general! They need to pay for ours too!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#1591 of 1927 Re: 2006 Freestar [ftfclub]
Jan 11, 2012 (1:08 pm)
We are in the same boat as you. We own a 2007! With the same problem! I have filed a complaint with FORD, national highway safety, attorney general and the national trade! Lets hope we are next!!!!!!!!
#1592 of 1927 FORD FREESTAR RECALL!
Jan 11, 2012 (1:20 pm)
Ford is recalling 2004 & 2005 Ford Freestars to replace the TORQUE CONVERTER! Replacement won't happen until spring as parts aren't available. Does this mean they're making NEW converters? They need to!
I was hoping to sell my 2005...this makes it a little more difficult!
#1593 of 1927 Re: Recall issued [ftfclub]
Jan 11, 2012 (2:07 pm)
We also had a 2006 fail to the tune of $3000. How can they not recall those vehicles as well? Maybe it will be done by VIN numbers? I would think it will certainly strengthen the case for a lawsuit when someone in the later model ends up injured or killed. These are FAMILY vehicles for heaven's sake. When ours failed it was my husband, myself and our 2 kids.
Financially we can't sell the vehicle so we're riding in an accident waiting to happen. Nice job Ford. The commercials stating Quality is JOb 1 makes me ill. I guess we have to remain hopeful. Thanks to those who posted the news so quickly and congrats to those 2004-2005 owners who have suffered.