1900 messages,
Last post on Jun 14, 2013 at 12:47 PM
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Ford Freestar Forum.
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1521 of 1900 In case you didn't already know
by maddad321
Jul 29, 2011 (10:38 pm)
JUST IN CASE YOU DID'T KNOW THE ONLY WAY FORD WILL DO ANYTHING ABOUT THIS PROBLEM
IS IF YOU REPORT THE PROBLEM RIGHT TO COSTOMER SERVICE AT FORD MOTOR COMPANY
MY 2005 FORD FREESTAR TORQUE CONVERTER WENT AT 101000 ONLY PUT 100000 MILES AFTER I HAD PURCHASED THEN VAN FINAL COST OF REPAIR WAS 2500.00 THANK GOD I DIDN'T HAVE MY 3 LITTLE GIRLS IN THEN VAN CONSIERING MY 2 YOUNGEST WERE UNDER 2 AT THE
TIME
#1522 of 1900 Re: Case Closed. [nadineb]
by jeepermeo2
Aug 17, 2011 (2:36 pm)
nadined
I got this reply from Stephen McHenry today, Aug. 1,2011. The case is still ongoing. We need more people to report there complaint to NHTSA at www-odi.nhtsa.dot.gov/ivoq/index.cfm
The investigation into the failure of the torque converter in the Ford Freestar is not completed, the water intrusion into the PCM was a separate and distinct investigation. The complaint you filed with us on March 1, 2011 is still on record and part of the current, open, investigation EA09-016 on the torque converters; you can obtain more information on that investigation at our website www.safercar.gov.
Stephen McHenry >
Investigator, US D.O.T.
National Highway Traffic Safety Administration
Office of Defects Investigation
NVS-213 Room W48-308
1200 New Jersey Ave., SE
Washington D.C. 20590-0001
********
Fax *********
Investigation: EA09-016
Date Opened: 11/10/2009
Principal Investigator: Stephen McHenry
Subject: Torque Converter Output Shaft Failure
Manufacturer: Ford Motor Company
Products: 2004 and 2005 Ford Freestar and Mercury Monterey
Population: 205,219 (estimated)
Problem Description: The torque converter output shaft may fail, resulting in a sudden loss of motive power with no warning.
FAILURE REPORT SUMMARY
ODI------------- Manufacturer ---------------- Total
Complaints:------------ 124------------------- 0--------------------------- 124
Crashes/Fires:----------- 0---------------------0 ----------------------------- 0
Injury Incidents:--------- 0--------------------- 0----------------------------- 0
# Injuries:----------------- 0--------------------- 0----------------------------- 0
Fatality Incidents:-------- 0----------------------0----------------------------- 0
# Fatalities:--------------- 0---------------------- 0----------------------------- 0
Other*:-------------------- 0---------------------2791------------------------2791
*Description of Other: Warranty claims indicating loss of motive power.
Action: An Engineering Analysis has been opened.
Engineer: Stephen McHenry
Date: 11/10/2009
Div. Chief: Jeffrey L. Quandt
Date: 11/10/2009
Office Dir.: Kathleen C. DeMeter
Date: 11/10/2009
Summary: ODI has received 227 owner complaints alleging a sudden and unexpected loss of motive power due to an internal transmission failure in the subject vehicles. Of those complaints, 124 can be attributed to the torque converter output shaft splines stripping causing a sudden loss of power to the drivetrain. The remaining 103 complaints experienced a loss of motive power but the specific internal failure cause within the transmission is not known.
ODI is continuing to assess the scope, frequency and safety-related consequences of the alleged defect.
#1523 of 1900 Re: Same thing happened to us! [idbumpkin]
by emmb
Aug 05, 2011 (1:56 pm)
How do I join this in on this class action lawsuit? Same thing happened to me.
#1524 of 1900 Re: Same thing happened to us! [emmb]
by mmartin152
Aug 07, 2011 (11:05 pm)
had only 80000 miles on my 2004 freestar and had to fork out money to get the pcm fixed and trasmission.
#1525 of 1900 water in transmission
by ban4
Aug 08, 2011 (11:09 am)
I have 2005 freestar with 190 thousand KMs on it.A week after returning home from a 3000km
trip my speedo stopped working and my traction light and antilock brake lights came on. I pulled the dipstick for the tranny and found the fluid was white. It was full of water from the
rad..I put on an external rad cooler and flushed the tranny 3 times to remove the water.I am lucky so far becaues it still works as well as it did.My dash lights are still on and my speedo
still not working.
I just wanted to let all you Freestar owners know that this could be your next problem.I called
my local dealer about it and they have never heard of this issue with a freestar.
#1526 of 1900 Re: Case Closed. [jeepermeo2]
by nadineb
Aug 08, 2011 (5:17 pm)
Thanks. I want to know what figure they take into account for all those people who do not know where to file a complaint, or just give up hope that anything will be accomplished.
I've had many people who tell me that I am fighting a loosing battle, but you still have to try.
#1527 of 1900 Re: Same thing happened to us! [emmb]
by nadineb
Aug 08, 2011 (5:21 pm)
You should file a complaint with The Center for Autosafety http://www.autosafety.org/. They will ask if you want to be part of a class action suit.
#1529 of 1900 Ford Freestar Lemon?!?
by azygos
Aug 18, 2011 (4:32 pm)
We recently had our ford freestar's transmission replaced. Go figure right. I went to the http://www.autosafety.org/ website and filed a complaint. This crappy van just started jerking and dieing when we put it in gear to. I did some research and people are saying there is water in the pcm. Oh yea the transmission fluid is milky white... We just had the transmission replaced not even 6 months ago and the fluid is white?? I read some post and they say that there might be water leaking into it from the radiator... Thank god i bought the extended warranty with this lemon car or we would be out a car with a car payment! How can Ford continue to rape us the customers? It might have something to do with there mathematicians saying they would save more money on settlements than to have a massive recall. We should all try to sue Ford for selling us this lemon! Go to the website if you have had similar problems. Maby we can make a difference. If there is any other website i should report this on email them to me at bernarddoherty86
gmail.com. Thx.
#1530 of 1900 Re: Ford Freestar Lemon?!? [azygos]
by jeepermeo2
Aug 19, 2011 (6:48 am)
Please read my post #1522 then report your complaint to NHTSA at www-odi.nhtsa.dot.gov/ivoq/index.cfm They need more input. I will also be reporting to http://www.autosafety.org/
Thanks