Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1447 of 1927 Re: Warranty on replacement tranny [transtroubled]
Mar 24, 2011 (4:45 pm)
Seni and all,
It is a sad day when Ford doesnít want to admit thereís an issue with their torque converter in the 2005 Freestar. Their own documentation to the NHTSA shows they knew about the issues. The documentation by NHTSA is very compelling. The poor storage and shipping of the converter drive plates along with the poor welding techniques and sloppy assembly line installation all contributed to the short input-shaft spline life.
We own a 2005 Freestar and the transmission failed on March 11, 2011. Thankfully, the wife was not hurt while maneuvering off to the side of the road traveling by herself in the daylight with time to make a phone call for help before dark. The night before, we were returned home from ST Louis. That was a 4 hour drive. Had it failed on the hwy or Interstate at night, the story might have had a different ending.
I didnít have my cell phone with me when she broke down, so I didnít find out about the problem till just before dark. I had 30 minutes of daylight; just enough time to take a car dolly and retrieve the van. I used a come-a-long hooked to my truck to wench it on the dolly. Lucky for me Iím an old mechanic and Iíve retrieved many broken down cars before, although itís been many years since Iíve done it.
When I got it home I started it up and checked the tranny oil level. It was overfull, and with the engine up to operating temp, the tranny oil was still cold. The high oil level and low oil temperature indicated to me that the transmission oil pump wasnít turning. I fired up the home computer and WOW, was I surprised to see so many problems with the Freestar torque converter.
The next Monday I called my friend at the local community college Votech School. Heís an instructor in their Mechanical Power Technology department. He used to be a Ford mechanic and told me he knew exactly whatís wrong with the Freestar. I asked him if he wanted to take a crack at fixing the van. He just finished teaching the transmission class last month, but talked the school into letting the students fix our van for real world practical experience. They only charge for the new parts installed to fix the problem and only ask for a donation to the school. Fair as fair can be. Heís class started working on the van today and promised to take lots of pictures as it is taken a part.
Seni & Ford, are you reading this? You have missed a big opportunity! Instead of burying your collective heads in the sand and paying the big $ to your lawyers to defend the company, you could have said Ė Hey, we donít admit thereís a defect but for the vans out of warranty weíll donate the parts to your local vocational technology school and let them get some real world experience fixing the problem; A WIN- WIN proposition for all involved. The students get the experience they need to succeed in the work place and the van owners get their van fixed at a fraction on the cost. Is something like this even possible in todayís litigious society? When I was a young man, this would have been a no brainer.
#1448 of 1927 Wisconsin Class Action?
Mar 24, 2011 (8:01 pm)
I have been following this thread for years since the transmission on our 2004 Ford Freestar went out, at highway speed, on a four lane highway, during rush hour, with my four young children in the van...Lucky for us no one was injured.
I have seen a number of postings that reference class action suits in other states but have not seen anything about Wisconsin. Has anyone initiated a suit here? Is anyone interested?
#1449 of 1927 Re: Please read [fordcustsrvc]
Mar 24, 2011 (8:15 pm)
REALLY! This is your reply to years and years of complaints? This is your response to putting my family in danger when Ford knew that there was an issue with these vans! REALLYÖTHIS IS THE BEST THAT YOU AND FORD CAN DO? SHAME ON YOU!
With much disgust,
A terrified mother of six and lifelong Ford owner (who will never buy a Ford again)
#1450 of 1927 Re: Warranty on replacement tranny [72stick]
Mar 25, 2011 (10:52 am)
In your response, you refer to the documentation that Ford supplied to the NHTSA. I have not been able to get any information from the NHTSA about the investigation beyond their request to Ford from Nov 2010. Could you tell me how you got it, or, better yet, where I can find it?
To all who are reading,
I am also a lifelong Ford owner. I can say with certainty that if I do not receive at a minimum full reimbursement for my expenses for both times my torque converter failed, I will never buy another Ford. This is completely irresponsible of Ford. I'm furious!
I am interested in a lawsuit, but am unfamiliar with the process. I live in NH. Does it need to be done by state, or can we combine nationally? If anyone is initiating, count me in.
#1451 of 1927 Re: Warranty on replacement tranny [unfordunately]
Mar 25, 2011 (12:31 pm)
You have to go to Safercar.gov,
-then vehicle owners,
You'll then drill down by selecting:
-then model year,
-then model, and finally
One of the selections is power train:
-Automatic transmission: torque converter
Use that selection, but don't put a check in the check box for ....see full summary.....
It takes way too long.
Finally, you'll see search results and a couple of records displayed.
Click on the document search button at the bottom of the record.
You'll see a file matrix and just click on the files and start reading.
Some are just engineering results but the good stuff is in there somewhere.
Start from this link:
#1452 of 1927 Warning-Now I understand.
Mar 26, 2011 (9:05 am)
OK. I could not figure out why a Ford Customer Service Rep. was posting, but after searching the complaints on NHTSA, now I know. Read below.
A car jack, part number 3F2Z17080AB, that comes standard with 2004 Ford Freestar Minivans, bent while supporting the van causing the vehicle to fall, crush and kill the owner that was under the vehicle doing repairs in the right front wheel well.
#1453 of 1927 Re: Please read [fordcustsrvc]
Mar 26, 2011 (9:41 am)
Why did you post on this site?
Mar 26, 2011 (10:03 am)
Join the Recall Ford Freestars page on Facebook.
#1455 of 1927 Ford Claims our problem isn't dangerous
Mar 26, 2011 (12:28 pm)
I haven't posted in a very long time...the failure on my 2004 Freestar is described way back in the 100's in this forum. I wanted everyone to understand that Ford claims that our failures weren't dangerous because engine power, breaking and steering were not lost! We could just gently glide to the side of the road...just like floating on a cloud. I think those of us traveling on Interstates and highways when this happened would beg to differ! I thought we were going to lose our lives the night mine went out at 65 mph on I-65! I wish someone at Ford would try driving in the left lane on an Interstate going 65 mpg with cars and trucks all around...and then just take their foot off the gas and see how close the truck behind them gets! Oh, actually they couldn't even try it because they would know what was going on, while the rest of us found out the hard way! It has been 3 years since my failure and I tell everyone I know, every chance I get. This was after 20 years of buying nothing but Fords...not any more!!!
#1456 of 1927 Re: Warning-Now I understand. [nadineb]
Mar 26, 2011 (7:33 pm)
WOW the exact same thing happened to the jack on my 2005 Freestar, thank God I was not directly under the van while I was changing a flat on my right front tire. The lugs were off but the tire stopped the van from hitting the ground. I have replaced my torque converter and have most the problems listed on this page. I to have owned many Fords my very first car was an LTD. I think this is also my last.