Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
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#1409 of 1927 transmission problem
Mar 08, 2011 (12:07 pm)
I need to know who to contact about transmission problems with my 2004 Ford Freestar, my transmission went out suddenly yesterday and I was stranded on the side of the road for a hour, thankfully my 2 kids were not with me at the time but they very well could have been. I don't have the money for a new transmission or even an used one and I don't want to have to buy a new car my van is paid for. Please someone respond with helpful information!!
Mar 08, 2011 (2:22 pm)
After dealing with this issue for two years, I have come to the conclusion that public safety in the eyes of the government does not mean anything. Corporations rule this country so the people do not matter.
#1411 of 1927 what do I do now?
Mar 09, 2011 (2:50 pm)
So I have know about this problem with these vans for a few months now and I thought oh maybe Ill be lucky and I wont have any problems or maybe I can trade it in before something happens, BUT it has been raining a couple days and today when driving it started shifting erratically out of no where and it seems like its when im going just about 40 and above, or whenever there is even the slightest of hills. I know whats happening I just know its going to happen, I just checked my fluid and it had some specks of metal in it on the dipstick. Now what am I supposed to do. This is absolutely disgusting, I will NEVER EVER buy another ford in my life and I will make sure I tell everyone I know to tell everyone they know about this problem and the way ford is handling it. To put this into perspective, everyone was jumping all over toyota for the problems those cars were having and the government fined them a record amount for not acting fast enough on the issue, I think that people need to come down on Ford just as hard because they are well aware of this issue. ..... .... I will not be silent about this, I will gather the facts and represent them to anyone who will listen and I think everyone here who has this problem should as well.
Mar 09, 2011 (3:27 pm)
My darn van is in the shop for some routine maintainence. THe mechanic asks when I last had the tranny fluid changed. I am now at 116,000 miles. Had a complete tranny replacement at 88,000 miles. He said the fluid looked like it had never been changed. Dear Ford Motors, help out your customers and do the right thing and have a recall. Something is wrong with the trannies in these vans. Rant finished!
#1413 of 1927 letter to Ford
Mar 10, 2011 (1:51 pm)
I would encourage everyone to write to Fords Automotive Safety Officer and make him aware of the safety issues with these vehicles. He believes that it is a customer satisfaction issue. If you do not agree with this belief, express your concern. My letter is being complied. Lets flood his office with out customer dissatisfaction.
#1414 of 1927 Re: letter to Ford [nadineb]
Mar 10, 2011 (2:20 pm)
I wrote a letter to Ford's CEO on March 25,2010. I never received a reply. Ford is most definitely aware of the problem. I believe they will not address this problem until the Government gets involved.
#1415 of 1927 Re: letter to Ford [nadineb]
Mar 10, 2011 (2:32 pm)
I contacted Ford regarding my 2004 Mercury Monteray last July and spoke with them directly. They acted like they had never heard of the problem. I also contacted NHTSA on their website. I had the same issue that everyone else is having, at about the same mileage.
#1416 of 1927 Media attention
Mar 10, 2011 (7:35 pm)
Since Ford wants to bury their head in the sand, we need to get more attention to this subject. Lets flood a major media outlet with our letters.
Any suggestions. I still am responding to Fords safety officer, but I will write as many letters as needed. Any vehicle that acts as bad as this one does, needs to be removed from our roadways.
#1417 of 1927 Re: letter to Ford [er1457]
Mar 10, 2011 (7:41 pm)
I wrote several letters to Secretary LaHood and never got a reply. I do not count on the government to correct this issue with any speed. They may be waiting till these vehicles disappear due to age.
The safety officer for Ford addressed a letter from NHTSA stating that it was just a customer satisfaction issue not a safety issue. I beg to disagree with this statement so I will make my feeling know to him. I do not know how he can sleep at night knowing that children travel in these vans. Shame on him!
#1418 of 1927 Re: what do I do now? [jdee77]
Mar 14, 2011 (10:25 pm)
jdee77 -- Hi there! I have posted on here a few times. First, my transmission went out in January, and I had to have it rebuilt. Then I thought it went out again exactly one month later, but it was the camshaft sensor that needed to be replaced. Now, about three weeks later, I have had my van towed for the fourth time in the same amount of months. It was acting like it was having transmission problems again, but apparently the seal that encases the computer is not adequate--according to FORD. My mechanic said that my computer today was spitting out multitudes of codes, and how it was so strange. He then said he found a bulletin (not a recall notice!) from Ford regarding the seals around the computers and how water/moisture can get in behind the seal. Well, that is what is happening now to my van. It acts like it is having transmission issues, but it was just my computer going nuts because there was water/moisture in behind the seal. They are going to let it dry out and put a new, better seal in. Of course, since this is not a recall from Ford but a BULLETIN, I have to pay for it--another $250 out of my pocket. I am a single mom of five, so this is alot of money for me. I live in the Pacific Northwest where we have constant rain, and my van has been acting up since November of last year (I bought it on August 28th). So maybe you are having a bad seal problem like I am having. If you take it to a mechanic, have them look up the bulletins from Ford regarding this. I am hoping my computer is not damaged beyond repair and to the point I need to have it replaced. I hope this helped.