Last post on May 07, 2013 at 10:10 AM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1394 of 1889 Re: NHTSA Investigation [jccrawford]
Feb 17, 2011 (12:22 pm)
Can you provide any details about the NHTSA Ford Freestar investigation?
I am the original owner of a 2005 Freestar that had the torque converter replaced at 30K mi (one month out of warranty!) and now again at 65K mi the torque converter and pump need to be replaced. Both times it was completely without warning and the second time was at night on the interstate.
It cost $1000 the first time and they tell me it will be $3500 for this.
I am very interested in seeing what the investigation reveals.
#1395 of 1889 Re: NHTSA Investigation [unfordunately]
Feb 17, 2011 (12:36 pm)
Here is the website...
you will need to search defect investigations. when you get to the results, you will be able to view a summary of the investigation and also the documents. it is still an open investigation.
#1396 of 1889 Just had my 2004 Freestar towed to Aamco AGAIN
Feb 18, 2011 (12:11 am)
I just got my van back exactly one month ago. When I picked it up, they said to bring it back in 2 weeks to a month--well, here it is. One month later, and I had to have it towed to their parking lot as it was after hours. I can't wait to hear from them in the morning. I will not buy another Ford. I am a single mom of five kids, and I REALLY need my van. Too bad Ford doesn't care about it customers.
#1397 of 1889 Re: NHTSA Investigation [unfordunately]
Feb 18, 2011 (11:53 am)
as far as I have read on here, the NHTSA investigation has not reached the 2005's yet... they are still on the 2004's with no resolution. I have had the same exact problems (around the same mileage no less) with my 2005 Freestar. First was at 39K second at 67K. We did manage to get it fixed (had it towed away from the dealer that quoted $3500) at a transmission shop for $2300. Still too much out of pocket money but better than what the dealer would have charged. I feel your pain!
#1398 of 1889 Another Tran Fails "Death Trap"
Feb 20, 2011 (2:31 pm)
I have a 2004 Freestar and was traveling on a 5 line freeway when all the sudden the tran light came on. The car lost all power even the power steering. I was in the inside lane and had to coast to try and make it off the highway cutting off traffic. I had my 3 kids in the car and was terrified as we almost got slammed in to twice since I was coasting at 30 and the traffic was going 70. Once on the side of the road I tried to start the van and nothing worked. Had to walk with my 3 girls 2 mikes along side the highway "against the law" to get to a pay phone and call AAA. Had the van towed to a shop and it will cost me $3000 to fix. Ford- Shame on you! You have put a big burden on my family and put our lives at risk!!! - Alton Dennis
#1399 of 1889 register complaint
Feb 20, 2011 (2:18 pm)
we need everyone here, to register a complaint with the NHTSA. It getting rediculous to read all the same complaints and problems and then go the NHTSA web site and see they only have 200 complaints. That is not going to get them on Fords back to do something. They need everyone to complain. yes I have registered a complaint and everyone else here should also.
#1400 of 1889 Re: register complaint [barrybeck1]
Feb 20, 2011 (2:38 pm)
what is the new URL. i have tried the link and no go.
#1401 of 1889 Re: NHTSA Investigation [lmcallery]
Feb 22, 2011 (9:12 pm)
I feel your pain as well.
I opted this time (again) to have the repair done at the dealer, even though it's probably more expensive, on the hope that there is a recall on this problem and I can get reimbursed.
This is clearly a defect that is a huge safety issue.
On the second failure I sat with my two young children on the side of the interstate at 10pm in the middle of winter for 1 hour waiting for a tow truck. Unbelievably nerve-wracking!
I understand that investigations must perform due diligence, but where is the action on this problem? How do you find a contact to learn more?
#1402 of 1889 Re: NHTSA Investigation [nadineb]
Feb 25, 2011 (5:38 pm)
Is there a way we can register? I bought mine from Hertz.
#1403 of 1889 Ford Freestar 2005 Transmission
Feb 27, 2011 (11:59 am)
I have had the same problem in June 2010 driving through traffic and two lights no warning at all I got it over on the side of the road and had to wait for a wrecker then after talking to a Ford mechanic he said it was the transmission we took it to a transmission shop that has good feedback and he said he gets at least one a week sometimes two we spent over 1600.00 to get it repair and then yesterday Feb 26 2011 going to another town to see my brother in the hospital I heard a noise and felt a surge pulled into a parking lot and called my husband when he checked it he heard the noise and pulled the car in gear nothing it had went out again so we had it towed back to the transmission shop.We will not know anything til later this week but it is in the transmission. I have contacted NHTSA in June and did not hear anything from them until Sept they requested all the information on what was done to the van at the tranmission shop I again contacted them this morning after reading all of the complaints since the 8 months in which I filed I questioned them is it going to take a family member or whole family to get killed before something is done there are too many complaints not for something to happen. I also want you all to know I have contacted FOX NEWS someone needs to get the message out about this and make Ford replace it,when you can go online and punch in FORD FREESTAR and see all these post about the transmission and nothing is being done FOX reaches alot of people. I don't feel someone should die before this is taken care of. I have three kids and we still owe on our van it is crazy that so many people have posted but they have not made Ford recall this. People please file with NHTSA and contact FOX NEWS like I did and maybe something will happen sometimes you just got to get their attention.