Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1315 of 1927 2004 FORD FREESTAR
Sep 06, 2010 (1:52 pm)
1ST time I have ever done this. My 2004 Ford Freestar had a complete transmission failure with only 29,000 miles on it and of course Ford put a new one in and this Aug 14th, that one failed with 32,000 miles and no warranty left on the 3 yrs...and it failed completely on ;90 just into NY at 60 miles an hour.....horrible and of course I was stuck up there for a week...I can't understand this whole thing - of course I had to put in a new transmission and there went 3,000.00 One person in car with vacation things and one collie...
Sep 07, 2010 (5:33 am)
Who should I address my complaint at NHTSA - I sent it to the general address but it was returned saying I had to put a name and floor number in the address. Thanks.
#1317 of 1927 Re: Freestar Transmission [doodleallday]
Sep 07, 2010 (5:48 am)
I went online to their site to register my complaint. I also talked to Ford Customer Service. A lot of good that did. I am saving all my repair information in case Ford has a change of heart. Not holding my breath on this! I checked into the class action suits but, my understanding is that an attorney wants a retainer and if the suit is won they will, after taking their fees send your portion of the settlement. Wasn't willing to put out anymore money at this point.
#1318 of 1927 Re: Another Ford Freestar Transmission Victim [misty10]
Sep 07, 2010 (11:01 am)
Ours died this past weekend, oh my goodness they said $1400.00 to fix. Who has this kind of money? and they were not sure if the pump is ok yet in the tranmission. UG!!
#1319 of 1927 NHTSA investigating Freestar or Monterey transmission failures
Sep 20, 2010 (10:54 am)
My 2004 Ford Freestar transmission failed just like that in heavy traffic and I had to spend $3000 to do the R&R transmission. I complaint to Ford, BBB Autoline and also NHTSA. All this happened Oct 2009. As usual Ford did nothing and BBB couldnt help it either.
I just got email from NHTSA that they are investigating this and asked about my specific problem (mine was the torque converter). All those who have been cheated by Ford and whose family's safety was compromised on should approach NHTSA. I know the justice is not done yet or not sure if we will even receive one but it is worth a try.
#1320 of 1927 Re: NHTSA investigating Freestar or Monterey transmission failures [bkmich]
Sep 20, 2010 (11:45 am)
Same thing on my 2004 Mercury Monterey. Fortunately I saw the light on and and was able to get it to the shop in time but had to ave the transmission rebuilt. About $3,000 as well. I reported this to the NHTSA in July but I have not been contacted by them.
#1321 of 1927 Ford Freestar Transmission
Sep 20, 2010 (5:25 pm)
I need the person's name at NHTSA and address as I had my letter returned for lack thereof. Thanks.
#1322 of 1927 2004 freestar transmission failure
Sep 24, 2010 (11:35 am)
I bought this vehicle new & do not drive it that much since I am a trucker by trade.
I was driving down the freeway & lost all power. The tach was going from 1-5 & I had to pull to the side. I had to be towed. The car has less than 90,000 miles & I have kept the car in top shape. I always made sure I did correct maintance on the car.
Im getting the run around by Ford in Roseburge Oregon they just want to tell me the maintaance that should of been done on the vehicle that wasnt done on it is the reason it failed me ..A vehicle that doesnt have excessive wear and is drove easily should not have done this.. Iam very disappointed in the Ford dealer amd in this car,I will not buy another Ford vehicle again .. freestarmom
#1323 of 1927 Re: Ford Freestar Transmission [doodleallday]
Sep 25, 2010 (7:39 am)
You can address you letter to Stephen McHenry, to Secretary Ray LaHood, and your Senators and Congresspersons.
Ask for a hearing too!
#1324 of 1927 Ford Freestar Transmission
Sep 25, 2010 (2:27 pm)