Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#1297 of 1927 ford freestar 2004
Aug 23, 2010 (3:17 pm)
It's incredible how many people have the same problem( transmission or convector whatever is going to cost me $1,650.00) with this van. Mine broke in the Florida turnpike with my 2 yr old son and wife inside and a big thunderstorm that lasted more than 45 minutes baby crying and scare. Same as everybody wont change gear and the engine running like there was no problem, not even a sound of braking or a sing days before IT JUST STOP.......
please if anybody needs me to cooperate with singing a letter to file a complain to Ford i will do it .....It's unsafe for a family to have a minivan like this....
Aug 23, 2010 (8:36 pm)
I am looking at all of these and it seems we share the same story!
We were on family vacation with our very nice '04 Freestar, 83,000 miles on it. Purchased June 10. battery went on the way OUT for vacation... (the original factory battery was still in it!), and then on the way back home the transmission just SHUT OFF. We live in northern Ohio, but our van is stuck in Augusta, Maine. We are now without a vehicle, and as long as we don't have over 3,000 bucks, the van stays there.
I need info on this class action lawsuit. Where can I go to get this info? When did it start? When was it filed? I am at my wits end, because I am concerned that this local dealership won't help me.
#1299 of 1927 Preliminary Evaluation (PE)
Aug 28, 2010 (8:22 am)
NHTSA just moved the Defect Petition on the 2004 model year to a Preliminary Evaluation on August 23. It is just for the 2004 models.
#1300 of 1927 Re: Preliminary Evaluation (PE) [nadineb]
Aug 28, 2010 (4:37 pm)
It is obvious that it does include years beyond that. It's too bad they are only starting with the 2004 models and not including the other years that have the very same issue.
Aug 29, 2010 (1:10 pm)
What a weekend from hell. I am a single parent with three children and my transmission died. Can't get a new car because I owe to much money and have no way to work. Can't afford to fix it.
The car gave me no problems before that and it just would not go forward. I have read all of your posts and it would seem that Ford would have done a recall on the vans. Wonder if someone should call a news station an report it. Ford does not seem to want to help. If I new how and who to contact I would do it.
I have always like Fords and have nerver had a problem until this one. I really need some help. Any suggestions.
#1302 of 1927 Re: Transmission [singlewkids]
Aug 29, 2010 (5:05 pm)
Start with your local dealer and the Ford Motor Company, and your state's attorney general's office. File a complaint with the National Highway Safety Administration, the more they get the more Ford will have to answer for.
The dealership has ways of helping. Ford didn't like it, but they helped me the first time mine went. Mine has now gone twice, so get it fixed if you can get their help, and get out of that van as quickly as you can. I am in the same boat with owing more on it than it will ever be worth, and now have much more cash into it than I should. Ford needs to face this problem head on, but they are not. It doesn't say much for the American auto industry. My next car will be foreign engineered and produced, I am that disgusted with the issue.
#1303 of 1927 Disgusted, too.
Aug 30, 2010 (9:42 am)
There are too many sad stories on this site. I do not understand why the government is not taking any action against this company.
I feel so bad for Singlewkids. Ford provides secret warranties through the dealerships. Ask Ford how a recall is made on a vehicle. See what they tell you. Keep fighting for what you know is right!
#1304 of 1927 Root cause of Torque converter failure, from my point of view
Sep 03, 2010 (5:49 am)
Root cause of Torque converter failure, from my point of view. From what I have been reading most folks are on vacation and probably carrying additional weight (luggage, people, etc, which one would expect to) and traveling on hot days so there appears to be a greater load on the engine and transmission. After some duration of time on the trip, the combination of the heated transmission fluid and extra weight/load causes the splines on the torque converter to fail. Once the metal pieces from the converter splines enter the transmission fluid, they end up contaminating your entire transmission system. Now you’re into having to replace your entire transmission vice just the torque converter which more than doubles your repair bill.
#1305 of 1927 Re: Root cause of Torque converter failure, from my point of view [oilandwater]
Sep 03, 2010 (6:33 am)
I have the Mercury Monteray. I agree will everything you say. Mine issue took place on a hot day coming out of the mountains. The only difference is I had 3 adults and no other extra weight. My transmission person explained it the same way you did.
It has been replaced and works great now. However, we did take out an extended warranty on the rebuilt transmission.
#1306 of 1927 Re: Root cause of Torque converter failure, from my point of view [gobama]
Sep 03, 2010 (8:23 am)
Your extra load was the mountains....