Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
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#1285 of 1927 Ford Freestar Transmission
Jul 15, 2010 (4:13 pm)
Today, I sent my 5th letter to Ford Motor Co. While I realize it might be a lost cause I want the facts on the record should the transmission fail again. I also copied the letter to NHTSA and Center for Auto Safety. I am accumulating quite a file on my 2005 Freestar. I love my van BUT if the tranny goes out again you can bet I WILL NOT BUY ANOTHER FORD VEHICLE!
Jul 18, 2010 (4:08 pm)
How does one go about getting in on a Ford Freestar/Mercury Monterey transmission failure class action lawsuit?
#1287 of 1927 No more Fords (found on the road dead)
Jul 18, 2010 (5:09 pm)
My 2004 freestar lost it's tranmission last summer in Houston on a busy freeway in 100 degree weather. Had to pay $3500, rent a car to get home (5 and 1/2 hours), then drive back in a week to pick up van. Got 12,000 miles or a year warranty. Expired couple of months ago. Traded it in on a beautiful, certified Honda Pilot. I now can travel and not worry about that Ford torque converter. NO MORE FORDS FOR ME!!! Go Honda!
#1289 of 1927 Here we go again?
Jul 20, 2010 (7:09 am)
I found this forum in December 2009 when the torque converter went in our 2004 Freestar. The repair came with a 12 month 12,000 mile warranty. Unfortunately, I think it is getting ready to go again--or maybe it is a good thing since we still have time on the warranty. Does anyone know how early they can pick up a problem with the torque converter? Right now it is just a slight hesitation or stutter in the same rpm area as it was before--when we were told it was probably a fuel system problem. I've noticed it for the last week & was praying it was just me being paranoid--but my husband took it today and just called & asked me how I thought the van was driving...he noticed the same thing. Can they find a problem this early??? Has anyone else had theirs go again SO SOON? I really believe that ours was replaced just before we bought it (but can't prove it) so if that is true this would be the 3rd time!
#1290 of 1927 Re: Here we go again? [bobbijo]
Jul 20, 2010 (7:27 am)
Just got mine out of the transmission shop. They had to rebuild the transmission as well as replace the Torque Converter. This did come with a warranty. I called the Ford Service line and was told that I need to take my receipts to a dealership and they would look into what can be done to help with this repair. I am not holding my breath on this. I was asked why I did not take it to a dealer in the first place and told them that we live in a small town and a Ford Dealer is not that close. I am going to do what they said but again not holding my breath on this. Total cost was $2,200. Ours is a the Mercury Monterey with 70,000 miles.
#1291 of 1927 Re: Here we go again? [gobama]
Jul 21, 2010 (8:35 am)
Spoke with Ford customer service yesterday and was told to take my repair receipt to a Ford dealer and talk to someone in the service area. I did this and was told they did not know what I was talking about as far as them helping me and I was given wrong information. I called Ford customer service again today and the bottom line is Ford is not aware of any issues like this and is offering no assistance on this. Wasn't surprised by this answer.
#1292 of 1927 Re: Here we go again? [gobama]
Jul 21, 2010 (10:29 am)
You may need to inform the dealer that it is a secret warranty. Ford will work with the dealership to reduce the amount of the repair, but it is the dealership who would eat the cost as I understand it.
Since two class action suits have been file, Ford may not be willing to do anything to help anyone. This is where an attorney could come in handy. Contact one of the attorney who filed the claims and see if they can give you any advice.
The attorney general of your state may be able to help, too.
#1293 of 1927 PCM, Water, Transmission!
Jul 24, 2010 (8:14 am)
Where do I start...purchased a 2004 Freestar privately and after a week the transmission and computer went out. My wife turned it on one day and it wouldn't go anywhere. Had it towed to Ford dealer and they replaced both items. Brought it home and after a week or two the van stalled and coasted to the side of a gravel road. Again would not go into drive or reverse and it happened after a heavy rain which I thought was interesting. Had it towed back to Ford dealer and after a month or so of troubleshooting they thought it was a bad PCM from Ford and they replaced it. (Ford covered it apparently) I expressed from the get go that I thought water was getting into the PCM due to forums like these and they disagreed with me. So I took the van home after the different PCM was installed and the next morning the battery was dead. After troubleshooting, I found out that the van was turning on the radio and listening to 590 AM w/out the keys in the ignition. Again this confirmed my idea about water getting into the PCM. Took it back to dealer and they again disagreed with me and after a couple months of troubleshooting on their part finally found water in the PCM. Except this time they want me to cover the new PCM!! Unbelieveable. They will not back down from this and I even called Ford and complained to them about this whole situation and engineering problem on their end. Nothing...and let it be known that i am a FORD guy! This has really left me wondering if I will purchase another Ford. Very upset. I have spent 3500 on it already and if i have to pay for the PCM it will be another 700. I found a post about a guy finding a firewall support column full of water and drilling a hole in it but the dealer won't even try to find this column. Have tried to pick it up twice and both times the service engine light comes on before going more than 10 miles. This time it is saying the cam sensor. I think water is still getting into the computer even though they claim to have siliconed the heck out of it. The TSB 6-10-14 has already been done apparently.
#1294 of 1927 Re: PCM, Water, Transmission! [farmtech31]
Jul 25, 2010 (9:46 am)
Make sure that they change the part that has the pins where the PCM attaches to the main engine part. We has similar issues with our van, and they changed all that except they mechanics could not the get body parts to close the gap in the vehicle where the cowl meets.
I believe that most of the design flaws with this vehicle should be recalled. Please write to the attorney general, NHTSA, and file a complaint with the Center for Auto Safety.