Last post on Nov 25, 2013 at 6:10 PM
You are in the Ford Freestar
What is this discussion about?
Ford Freestar, Mercury Monterey, Transmission, Van
Go to NHTSA to file a safety complaint.
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#127 of 1927 2005 Ford Freestar
Jan 07, 2008 (11:08 pm)
I'm a father of 4 with a stay at home wife. The second week in December of 2007 my transmission went out on my Freestar while i was at work. I had 49,000 miles on it and I got it brand new in 2005. I didn't know what to do so i had my uncle (who is a mechanic) look at it and he told me I would need a new transmission. It was so close to Christmas so I didn't have the money to pay for a new tranny so he found me a used transmission for 850 dollars. It was from a used freestar. So he went online to try and find a transmission repair guide and he came across this forum. Now hes skeptic to replace my transmission because the used tranny has 20 k miles and it might go out at 40 k. So here I am making payments on a van i haven't been able to drive in 2 months and after reading all of your stories that are just like mine in that the transmission just goes out without warning it makes me sick to my stomach. I hope they do a recall on these and i would love to help in making that happen.
#128 of 1927 Re: More info [cowboys59]
Jan 08, 2008 (6:37 am)
Outstanding information. My next step will be to lodge a complaint with AutoSafety and I encourage everyone else with this issue to do the same. Please post your input on a class action. I'm thinking that we are almost to that point. I think the key is going to be communication, organization, national exposure, and momentum.
PS I think the fury of a father of 6 who's wife and 5 of 6, (1, 4, 6, 12, and 15 years old), of my children were on board when ours failed in the middle of an intersection may run at least a close second to yours. I bought this van based on Ford's marketing that it was safe for my family. I will never trust Ford again and had been a Ford loyalist for 23 years! I guess that loyalty doesn't mean much to Ford. I think I see a Sienna in my driveway just as soon as I can unload this Freestar.
#129 of 1927 Re: 2005 Ford Freestar [boydo]
Jan 08, 2008 (7:09 am)
Welcome to my world. Our Christmas budget, (wife and 6 kids), was decimated when we had to replace our transmission just before Christmas. The kids new something was amiss but they are good kids and understood. That said, I would not put a Ford transmission in your van. It is far better to have your existing one rebuilt by a qualified mechanic with high quality parts. Even the replacement transmissions are nothing but re-manufactured Ford junk. There are several things you can do to help make a recall happen. First, report your failure to NHTSA via their website. It is remarkably easy to do and is the best way to get the message to the goverment entity that is supposed to be looking out for us. Also, when you post your complaint on their website, be sure to check off both the powertrain/automatic transmission, and powertrain/torque converter components. This is critical so that NHTSA cannot say that they didn't connect the dots. Also, when you post your complaint, make sure you emphasize that this is a safety issue and demand that a recall be enacted. This way, they cannot say that they were not put on notice. Also, lodge a complaint with AutoSafety as indicated in the previous post. It will also be productive to go to your local Office of the Attorney General. I believe strongly that a case can be made for fraud against Ford based on several aspects of this situation, primarily that they continue to deny a problem exists yet magically know what the problem is when these vans get to their shop. They then blame the consumer by indicating that the consumer's failure to have an unecessary "recommended" procedure done at 30K miles caused the failure. This procedure would not have prevented the failure of the torque converter-period. Also, to add insult to injury, they pay some customers but not others. The assistance has ranged from $800 to over $3K so far! They refuse to say what, if any criteria, is used when making thie determination who gets assistance and who doesn't. I think it is arbitrary and capricious at best but I have a hunch that the reason is much more nefarious than that based on the fact that Ford knows how much you paid for your van, whether or not you got a rebate, how much they soaked you for in the financing department, etc,. More on that later.... Keep this going. Spread the word. tell everyone you know. Tell everyone you don't know who you see driving one of these things; other parents at your child's school, the grocery store, church, etc,. You just might save their life!
Jan 08, 2008 (10:16 am)
I was just on the Clark Howard website and noticed a page on cars. Someone asked what's the best minivan to buy and of course I wrote...never buy the Freestar. They said I should complain to the VP in marketing and the CEO at Ford. I figured it was worth a try and will do that. I'll let you know how it goes. We must get the word out against this car and the Ford Co for not helping us out with this problem.
#131 of 1927 Re: freestar [misty10]
Jan 08, 2008 (4:39 pm)
Welcome back! Haven't heard from you in a while. You are absolutely right, we need to get the word out. Not only that, we need to keep the pressure up on NHTSA and Ford using every available means. As more and more of these vans reach that magic 44K +/- miles, they are going to drop like flies and put more and more people in danger. This is not only a tremendous financial burden on working families, but also a very real and present danger. The good news however; is that there really is strength in numbers, especially when utilizing the power of the internet and forums like this. Don't forget your local Office of the Attorney General as well. This is looking more and more like fraud every day. Just read the posts from people all over the country and you will see what I mean. I would love to get my hands on any and all internal memos from all levels at Ford because I am certain that they will prove every theory I am in the process of developing. In the meantime, keep up the networking, keep up the pressure, and warn every family you know that drives one of these vans that they could be in real danger.
#132 of 1927 re: Freestar and Monterey transmissions
Jan 08, 2008 (6:49 pm)
I talked to "Eddie" at the Ford Customer Service Office today. He took my information and then asked "What do you want?" I told him a new transmission. He asked "What do you want Ford to do? I told him "I want Ford to pay for the transmission." He put me on hold for about three minutes and then came back and said he had to do some research on this and he would be back to me by tomorrow (1/9) at 5:30. I am not expecting much but I will keep everyone informed if and when I hear back from Ford.
#133 of 1927 Re: Joined the Transmission Failure Club at 49K Miles [jgenovese]
Jan 08, 2008 (8:24 pm)
Where to begin........... back in April of 2007 we first experienced problems. Van would not go anywhere. took to local dealer and said they found a mouse on wire housing and fixed wires. Two weeks later same problems happened. found nothing. a month later same thing happened. dealer had it for 3 days and even had to call ford to give direction on what to do. they replaced the torque converter this time. thought they had the problem fixed!!!!!!! on Christmas night 2007 on the way home from my parents house ,again with absolutely no warning whatsoever, (as was the case each time) the van spit and sputtered and finally shut off. i coasted into a parking lot and got the van to start but it would not move. occasionally the tach would suddenly rev high then sputter to where it almost shut off. this was the case each time. got it towed to the dealer yet again. thank god for AAA!!! after 2 days they came to the conclusion (your gonna love this one) that water leaked in from somewhere i don't remember and made the computer malfunction. they dried it out, sealed the "leak" and sent us on our way. fast forward 2 weeks later and on January 8th guess what............ same old same old. spitting sputtering and barely moving. this time as was also the case the 3rd time a dash light that looks like a gear came on for about 2 second then went out and stayed out. after a loud clunk the van seemed better. we drove it this time to the dealer which is a good thing since AAA only allows 4 tows per year. after the 4th and 5th times i filed complaints with nhsta. enough is enough. something needs to be done about this before people get killed!!!!!!!!
#134 of 1927 re: Freestar and Monterey transmissions [cowboys59]
Jan 09, 2008 (6:05 am)
My Ford dealer did the same thing to me. They called me right at the close of business so that there was nothing I could do and no one else I could talk to at least until the next day. This seems to be a common tactic throughout the Ford organization; lie, delay, stall, lie some more, obfuscate, and just plain beat you down until you go away. We can't give them what they want and just go away. We will be looking for your next post.
#135 of 1927 Re: Joined the Transmission Failure Club at 49K Miles [rt1966]
Jan 09, 2008 (6:17 am)
A mouse? I suppose anything's possible.....Thank you for contacting NHTSA. You are absolutely correct. Something does need to be done before somebody gets killed. As I have said all along however; this could already have happened and we just haven't heard about it yet. Keep up the pressure. Keep spreading the word. Contact your local representatives. Contact your local media and your local Office of the Attorney General. I would say don't waist your time with the BBB because they are in bed with Ford however; in order to preserve your rights, you may have to exhaust all available remedies prior to suing. I have jumped through all of the hoops and am just awaiting a decision/opinion from my AG before I proceed in court. Ford needs to understand that they can't wash their hands of this catastrophe. This is no longer, (never really has been), just a matter of money. Lives are at stake. Working families and loyal (previously) customers deserve better than that.
#136 of 1927 Re: I Can't Believe It! [jgenovese]
Jan 09, 2008 (8:39 am)
I called the 800 number this morning and talked with someone named Dawn. She ofcourse took all of my information and then put me on hold for 15 minutes. When she came back on the line she said she would have to do some further research and call me back before 4:30pm this afternoon. I am really anxious to see what she has to say. I have been driving a rinky dink rental car for almost two weeks now and am ready to get my van back. I sincerley hope everyone can form an alliance and put a stop to Ford and their unreliable "transmissions". I am also ready willing and able to file a class action law suit!