Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
SUVs Chevrolet TrailBlazer Chevrolet TrailBlazer Speedometer
92 messages, Last post on Aug 19, 2009 at 3:11 PM
You are in the Chevrolet TrailBlazer Forum. Your Hosts are steve_ & tidester
|
Replying to: rk9404 (Aug 19, 2008 4:45 pm) Email me at dalamak  comcast.net Thanks |
|
The speedometer on my 04 Trailblazer is erratic, gets stuck at different speeds, etc. The car has approx 65K mi with no ext warranty. After seeing how many complaints there were reported on this and many other forums I called Customer Assistance and was told to have a diagnostic test at the dealer (at my cost), then wait for call from GM. Dealer said I needed new Cluster. The next day, GM called and I was told there was nothing they could do. So now I am about $100 in the hole (diagnostic) and still have a broken speedometer. My longtime history of buying GM products may be coming to an end.
|
|
|
|
|
Replying to: gshaw123 (Feb 19, 2009 5:17 am) All in all, I was pleased but it took several calls to GM customer service. They analyzed how many GM vehicles I had purchased and where and when, etc. etc. but they ended up helping me ...after a year:) |
|
|
|
I am in the process of selling my car and since the speedometer has been broken for a couple of months was going to fix it before I sold the car. I talked to GM who made a case and once the car was diagnosed they said they were not going to help because my car did not fall within a certain # of cars that they were going to fix- I am now out $480 to fix it. Where do I go from here? I have complained to GM and they are unwilling to help - is there a higher person to contact?
|
|
|
Replying to: stardreamer418 (Mar 03, 2009 12:09 pm) As I stated earlier in this post.....I did not get anywhere with GM over the phone. I was advised by a lawyer friend to take 10 minutes out of my day and write GM a letter. Letters are taken more seriously than phone calls and emails. I did just that and within 7 days I had a check in my hand for half of the cost of the repair. I applaud GM for doing this for me. My trailblazer was out of warranty and frankly, they didnt have to give me a dime. I never felt entitled for them to pay for my repair. I just stated in my letter that I was and still am a loyal GM customer (except for the one Ford I bought in 1987) and that I felt it was a part that really should never go bad on any vehicle. I was not harsh in the letter nor did I demand payment. With all this being said, I did this in early 2008 when GM was not in the financial mess they are in now so who knows if they'll take any letter seriously in todays economy.
|
|
| I want to thank you all for your post. I took the advise given. My 04 Trailblazer has the cluster panel virus also. I called GM and spoke to Sue, she advised had to go to local Chevy Dealership and have it diagnosed, cost $92. Once this was done I was to call her back and she would call the dealership and see if they could help with the cost of repair, $600+ is what I was quoted. After she talked with the dealership she called me and advised someone else was being assigned to my case and would get back with me within 24 hours. I did received a call from GM and no help was granted, also dealership would not help on the cost. I have purchased 4 vehicles from this dealership all Chevrolets all within the past 10 years. Well needless to say the last call from GM was not even from here in the USA, but some other country. Once I get reid of all of the GM's in my home I am done. I'll by Toyota or Honda, at least you know going in who you are dealing with. How can America bail out GM with our tax money and GM outsources the work. I am a working class American and like so many right now $600 may as well be $6000. | |
|
|
|
Here I am writing about the same thing as the rest of you, just hoping the more people read this, the less likely they are to buy GM products. My cluster panel went out, speedometer and tachometer no longer work. I was able to contact someone at Chevy who gave me the impression they were going to fix the problem. I was instructed to take it to the dealer for a diagnostic test, which I did, and proved to be the cluster. A week later the person assigned to my case called and said they are AWARE of the problems with 2003 and 2004 Trailblazers but there isn't anything they can do about it. Their decision is FINAL. But, since I am a loyal GM owner, they are willing to give me a $500 credit towards my next GM new car purchase. You can guess where I told her to stuff it!!!! There won't be any more GM vehicles in my driveway. I have owned GM since the early 80's......... I did question the employee as to why there are so many complaints on the web about the cluster panel, and since there are, why aren't they standing behind their product. She did not give me an answer, just kept offering me the $500 credit. GOOD LUCK TO ANYONE WHO BUYS A GM!!!!! |
|
| I am so glad i ran into this site, because when i started having cluster problems i did not know what i was going to do. I did not have a warranty and i knew this type of problem was going to cost me plenty. I took the advice from some people here to call 1800-222-1020 and speak to GM cust service. I spoke to Layla and she told me take my vehicle to have it diagnosed, ofcourse the first thing I thought was, "I am going to have to pay to have it diagnosed, and they are going to tell me they can't do anything." I did let her know of my fear, but ofcourse they can't proceed unless they have a diagnosis. I took it on a friday to the dealerhip where i purchased my trailblazer. I called her to let her know, and when it was diagnosed she verified it and called me to let me know she would hand it to a case worker. They could not come up with a solution until Monday or Tuesday. I was very upset about that, but still stayed calm and asked to speak to a supervisor, ofcourse she gave me the whole thing about the supervisor is going to tell me the same thing. I told her i understood, but i still wanted to speak to one. I spoke to a supervisor and they escalated the issue to the case worker that same day. I received a call from the case worker saying ofcourse my vehicle was not on the recall list but they would see what they could help me with. She would call me back monday with a decision. The dealership wanted to know if i wanted to proceed and replace the cluster. I told them i really did not want to go ahead without knowing if i was going to get some type of assistance, because the cost was going to be a little under $600. Luckily the service advisor at the dealership said he would speak to his manager and he called me back saying i would only pay $200. To me that was way better that $600, but ofcourse i think they should be solely responsible for this problem. I gave the ok to have my vehicle repaired. Monday came around, and i spoke to the case worker at GM and she said that she called the dealership because she was going to work something out and found out they are going to help me. I did ask her if they could cover the remaining $200 i had to pay, but ofcourse she said they would have done the same thing and work something out with the mgr at the dealership. She just told me to keep my receipt for the $200 and if they do a recall they will reimburse me. I went to pick up my vehicle on monday and the service advisor said i only had to pay $77.50, I was very happy about that, but i will still keep my receipt. I really am very happy with the dealership for really stepping in and helping me with this matter. I feel that may GM cust service might have helped me, but i don't know with how much. I would still tell anyone else having this problem to still call GM cust service and try to get assistance from the dealership. I feel be very persistent but not rude with customer service and the same with the dealership. | |
|
|
|
Replying to: vader00 (Feb 03, 2009 6:07 pm) I hope the "jerks" at GM all go down!!!!!!!!!!!!!!!! I had been a loyal Ford owner all my life until I was talked into this piece of sh-- by a GM "jerk"!!! I know all this ranting doesn't solve my problem but at least I have it off my chest. lol Am currently trying to get rid of the Trail Blazer and purchase a Honda Fit or Ford Focus. |
|
|
Replying to: gshaw123 (Feb 19, 2009 5:17 am) I have done a little research on the speedometer issue and have found out that there was a class action lawsuit against GM for this exact thing in the Seattle, Tacoma, Portland area but it is limited to those areas. Does anyone know of anything in the KY area or nationwide? I would like to find some way to fight this and at least recoup some of my losses. Good luck to all. I filed a complaint on the NHTSA (National Highway Traffic Safety Administration) website and I advise everyone to do this... it is a good way to create a recall and we may be able to recoup some of our losses... at least. Here is a link: http://www.nhtsa.dot.gov/ Also....Just for those who do not know, GM was nice enough to inform me that there was an open recall for the rear door latch so you may want to look into that if your door has not just opened for no reason at all while rounding a corner...yet. |
|
You are here:
Forums
SUVs Chevrolet TrailBlazer Chevrolet TrailBlazer Speedometer
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
2006 Chevrolet TrailBlazer EXT
Browse by Board
Browse by Topic
Today's Chats
