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SUVs Chevrolet TrailBlazer Trailblazer Speedometer
44 messages, Last post on Sep 18, 2008 at 5:41 AM
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I have a 2004 TB and last Friday my speedometer went crazy. This happened once in December, but after a day it corrected itself. IT has not this time. I have been to my dealer and have called the GM Chevy number. I understand that there is a "Special Policy" that covers all GM SUVs except the TB. I thought the dealer said it was from GM, but the GM Customer Service Rep said she had not heard of it. Same routine as all other folks. Mine goes to the shop on Monday. My dealership said retail costs was $450 and that the Dealership would pick up more than half my part will be $202.39. The CSR volunteered the address of the complaint Dept for me. She also said she was closing the case but putting Customer Dissatisfied. The mechanic I use once the vehicles are out of warranty suggest that after it is fixed write a letter to the complaint dept. I will be doing this. To me now it is a matter of 'doing the right thing'. There is an issue, GM knows about it - so why not fix it!!! It would go a long way for Customer Service. They do not have to do a RECALL per se they could send letters out to people whom have bought TBs like they have with the Tahoes and Avalanches. I too have been on the internet researching. I saw where an article said there are pending Class action suits in WA OR and CA. What is the advantage of logging a complaint with the NHTSB? There are several out there for this issue. Do they go to GM and try to initiate a RECALL? 
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I also had speedometer issues, it first started out with it showing slower than what I was going, now it doesn't work at all. I called the 800 # prev. posted and spent a 1/2 hour on the phone explaining everything. I had prev. gone to dealer and was given a quote of $354. They then put me on hold and called dealer, came back and said they had to put me on hold while they took the problem to someone to get solved. The whole 1/2 hour or so I was on phone it was very positive, assurring, they were going to help etc. etc. etc. Then he comes back on phone and says, "sorry there is nothing we can do for you, we don't recognize those web sites etc. etc.". I only mentioned that I saw on the website that there were a bunch of people having the same problem. I then told him that I wanted to speak to a supervisor. In the process of them transferring me, we got disconnected. I called back and they told me, someone would call me back within 24 hours. We'll see how they do. Extremely disappointed.
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Replying to: mooker3 (Mar 20, 2008 7:36 am)  and they told me that if I wanted to take the complaint further, then I needed to write a letter.
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Replying to: mooker3 (Apr 21, 2008 5:36 am) WRITE THE LETTER!!! 225 dollars is now bonus money to me since the 451 is long gone.
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Replying to: rpleb35 (Apr 23, 2008 5:33 pm) Do you mind telling me where you sent the letter Detroit?. thanks PopPop
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Replying to: poppopcassidy (Apr 26, 2008 5:48 am) Good luck!!! |
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Replying to: mooker3 (Apr 21, 2008 5:36 am) Call the number!!! |
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My wife has an 02 TrailBlazer. The gauge cluster went bad about a year ago. The tach stopped working and it made a weird scratching noise kinda like plastic gears slipping. It WAS still in warrenty so the dealership replaced it. Now it's gone out again right after the warrenty. Same with the OD but the tach started getting stuck then would start from it's stuck position until until it's now stuck pointing straight down. Just to make life more fun, now the A/C controller won't work at setting 5. 1-4 work fine but 5 is the same as off. Another dead piece of plastic. Makes me glad I drive a Honda.
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Replying to: longbone (May 11, 2008 8:58 pm) |
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Replying to: kathfromsc (Jan 30, 2008 6:24 am) After reading some of these other comments, i think it has somthing to do with using cruise control b/c thats when my speedomter flipped out on me too. If you are experiencing this problem too, file a complaint, ya never know, maybe that smelly bamboozler, Mrs. GM, will do something to take care of her customers. Signed, I feel like Chuck Norris b/c my car says im going 120mph ALL THE TIME. |
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