Last post on Nov 02, 2012 at 5:41 PM
You are in the Chevrolet TrailBlazer
What is this discussion about?
Chevrolet TrailBlazer EXT, Electrical, Transmission, SUV
#33 of 280 TrailBlazer Speedometer Malfunction
Feb 29, 2008 (10:43 am)
I have a 2004 TB and last Friday my speedometer went crazy. This happened once in December, but after a day it corrected itself. IT has not this time. I have been to my dealer and have called the GM Chevy number. I understand that there is a "Special Policy" that covers all GM SUVs except the TB. I thought the dealer said it was from GM, but the GM Customer Service Rep said she had not heard of it. Same routine as all other folks. Mine goes to the shop on Monday. My dealership said retail costs was $450 and that the Dealership would pick up more than half my part will be $202.39. The CSR volunteered the address of the complaint Dept for me. She also said she was closing the case but putting Customer Dissatisfied. The mechanic I use once the vehicles are out of warranty suggest that after it is fixed write a letter to the complaint dept. I will be doing this.
To me now it is a matter of 'doing the right thing'. There is an issue, GM knows about it - so why not fix it!!! It would go a long way for Customer Service. They do not have to do a RECALL per se they could send letters out to people whom have bought TBs like they have with the Tahoes and Avalanches.
I too have been on the internet researching. I saw where an article said there are pending Class action suits in WA OR and CA.
What is the advantage of logging a complaint with the NHTSB? There are several out there for this issue. Do they go to GM and try to initiate a RECALL?
#34 of 280 Unsatisfied with my response re. Speedometer issues
Mar 20, 2008 (6:36 am)
I also had speedometer issues, it first started out with it showing slower than what I was going, now it doesn't work at all. I called the 800 # prev. posted and spent a 1/2 hour on the phone explaining everything. I had prev. gone to dealer and was given a quote of $354. They then put me on hold and called dealer, came back and said they had to put me on hold while they took the problem to someone to get solved. The whole 1/2 hour or so I was on phone it was very positive, assurring, they were going to help etc. etc. etc. Then he comes back on phone and says, "sorry there is nothing we can do for you, we don't recognize those web sites etc. etc.". I only mentioned that I saw on the website that there were a bunch of people having the same problem. I then told him that I wanted to speak to a supervisor. In the process of them transferring me, we got disconnected. I called back and they told me, someone would call me back within 24 hours. We'll see how they do.
#35 of 280 Re: Unsatisfied with my response re. Speedometer issues [mooker3]
Apr 21, 2008 (4:36 am)
I never received a call back. I had to call back again, go through everything again only to be told that they don't recognize automotive forums as valid areas of comlaint. I asked to speak to the manager of the managers and they told me that if I wanted to take the complaint further, then I needed to write a letter.
#36 of 280 Re: Unsatisfied with my response re. Speedometer issues [mooker3]
Apr 23, 2008 (4:33 pm)
I had the same problem with my 04 TB. I called and got nowhere with GM. So I had the problem fixed and I was out 451 dollars. I then ran into a lawyer friend of mine and this topic came up and he told me to write a letter to GM. That letters are taken more seriously than calling. Well, I did just that and mailed it. In three days, I received a call back from GM. I provided more information to them and was told I would get a call back in 24 hours. To my surprise...I got that call back and that gentleman wanted more information that I had to mail to him. I mailed out a copy of my title and registration, proof of paying for the repair and the original repair receipt. I got all that mailed out the following day and three days later I received a call from the same person telling me that I will be getting 50% of my total cost back. The check went out yesterday.
WRITE THE LETTER!!! 225 dollars is now bonus money to me since the 451 is long gone.
#37 of 280 Re: Unsatisfied with my response re. Speedometer issues [rpleb35]
Apr 26, 2008 (4:48 am)
I am having the same problem, didnt get fixed yet,
Do you mind telling me where you sent the letter
#38 of 280 Re: Unsatisfied with my response re. Speedometer issues [poppopcassidy]
Apr 27, 2008 (5:04 am)
I dont remember the exact address. I just used the main Detroit address that I found on the internet. I then wrote on the bottom of the envelope..."Attn Warrenty"
#39 of 280 Re: Unsatisfied with my response re. Speedometer issues [mooker3]
Apr 28, 2008 (5:32 am)
I called GM from the number listed on this post and spoke to a girl at GM. She was awesome. They said they couldn't help me with the total repair, but she said talk to the dealer I bought it from. I did this and they took care of the entire repair NO Charge!!!! They said that they could get GM to pay them back for some or all of the repair. The representative from GM said she would call me back for a follow up and make sure the care got repaired. She followed up at the exact time she said, actually she called me 5 times over 2 weeks to check on the repair and how it was doing!!!! I have been looking at a new cross over to purchase and I was going to buy either a NIssan or Hyundai. After this great service I went and bought a new SAturn Outlook on friday. I love the outlook already!!
Call the number!!!
#40 of 280 Another TB....
May 11, 2008 (7:58 pm)
My wife has an 02 TrailBlazer. The gauge cluster went bad about a year ago. The tach stopped working and it made a weird scratching noise kinda like plastic gears slipping. It WAS still in warrenty so the dealership replaced it.
Now it's gone out again right after the warrenty. Same with the OD but the tach started getting stuck then would start from it's stuck position until until it's now stuck pointing straight down.
Just to make life more fun, now the A/C controller won't work at setting 5. 1-4 work fine but 5 is the same as off. Another dead piece of plastic.
Makes me glad I drive a Honda.
#41 of 280 Trailblazer Troubles
Jun 17, 2008 (2:48 pm)
My speedometer started going crazy about 2 weeks ago. I thought it was just my car, but today my brain kept telling me to check the web and I did!! I was so excited to know that it was not just my problem, however, I was highly disappointed with the response I recieved from Chevrolet. I contacted them today and basically all I got was "This is not currently being recalled, sorry". This is highly unacceptable and should be addressed because obviously this is a problem with Trailblazers all over. Mine is a 2004. I'm soooooooo angry right now. I say let anyone and everyone know to call in and complain. Where is the customer satisfaction???
#42 of 280 Re: Trailblazer Speedometer Issues [kathfromsc]
Jul 09, 2008 (9:43 am)
I am (was) the proud owner of a 2004 Trailblazer LT. Speedometer went out on my way to Tiajuana and now chevy is making me pay 100 pesos to just get a "diagnosis".
After reading some of these other comments, i think it has somthing to do with using cruise control b/c thats when my speedomter flipped out on me too.
If you are experiencing this problem too, file a complaint, ya never know, maybe that smelly bamboozler, Mrs. GM, will do something to take care of her customers.
I feel like Chuck Norris b/c my car says im going 120mph ALL THE TIME.