Last post on Nov 22, 2012 at 3:00 AM
You are in the Mitsubishi Montero
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Mitsubishi Montero, SUV
#1506 of 2830 Wheel Alignment gotten worse
Jan 25, 2002 (9:58 am)
We purchased an SUV Montero 2001 XLS brand new only 50 mileage. At the time of the test drive, we noticed that the car was not in alignment. We told two salesmen this who sold the car. They indicated that this would be taken care of no problem.
Prior to leaving the dealership with the car, the mechanic indicated that they checked the air in the tires and evened out the pressure. They wanted us to drive the car for a couple hundred miles and see if that would resolve the problem. After driving the car for a few days, it was clear that this was not going to fix itself and we took the car in to have the alignment done.
They completed the alignment. At the time that I picked up the car, the mechanic told me that the steering wheel was going to be a little off due to the alignment and that that was normal. He also indicted that he adjusted the toe on the car and that everything was now working fine. After leaving the body shop, I was less than 5 minutes away and noticed that nothing had changed. I immediately went back to the body shop and complained to the service person that checked in my car. He went with me for a test ride and agreed that the car was still drifting to the right and was not properly fixed. He also indicated that what the mechanic told me was not true about the steering wheel being out off aligned and that they would have that fixed as well. He indicated that I would have to bring the car back again since they would not have any further time on that day to continue working on the car. I explained to him that I would have to have a rental car of like size if they wanted us to bring the car back during the week. After checking he indicated that he would have the appropriate car for us and we agreed to bring the car back on Tuesday evening.
The car was brought back in as arranged. I then picked up the car on Wednesday. I noticed that the steering wheel was still not fixed and the alignment appeared to be little better though, a little better.
We decided to have the car checked with a mechanic that we knew and trusted. He completed a check on the alignment of the car. He found that in fact the car was out of alignment and was overcompensated to the left to keep the car from pulling to the right. We immediately went to the Mitsubishi dealership from there and I discussed the continuing problems with the sales manager and he discussed it with the Service Department Manager . Service advisor took the car for another test ride and again agreed with us that the car was still pulling to the right. I also showed them the print out of the alignment test completed by our mechanic and this was of course “pooh poohed” by the Service Manager because they didn’t know where the test came from.
The service manager and service advisor indicated that a copy of the before and after alignment numbers would be in our file. When service advisor went to have the file pulled, the readings were “mysteriously” missing. They indicated that they believed the paper work hadn’t been filed as yet, because it was still with the warranty people. I find this convenient and interesting to the say the least.
We again waited at the dealership while they worked on the car. When they released the vehicle the service advisor again said that we would notice a considerable difference in the way the car drove. First, the steering while is still not fixed and in addition, there is now a problem with the steering wheel not properly returning to straight after completing or while in the midst of a turn. It appears, that the steering wheel function was fixed in such a way as to try and prevent the alignment problem from being as noticeable. In driving the vehicle, it is still drifting to the right and as indicated, we now have the further problem with the steering wheel and the steering wheel is still not properly aligned.
I called another Mitsubishi dealership and spoke with their service department. While they confirmed that it is not unusual for a new car to be out of alignment when it received by the dealership, there is no reason that it cannot be fixed and that the steering wheel should always be 100% in alignment. He also indicated that the steering wheel is separate from the wheels and while adjustment to the wheels could cause the steering wheel to move from center, it should be fixed at the same time that the alignment is being corrected.
Called Mitsubishi open a case # and now a different dealership is going to work on my Montero to see if they can find the problem and fix it. To be continued.
Jan 25, 2002 (12:36 pm)
Can you tell us the name of the dealer that you've been dealing with? Sorry to hear about your experiences with them. If you look at this board most of us have been disappointed with Mitsubishi's service departments even though we are generally happy with our Montero's.
#1508 of 2830 Alignment...
Jan 25, 2002 (11:34 pm)
I too have an alignment issue with my Montero. After sending it in for the dealer who fixed nothing, I spend $50 dollars at a local alignment shop. I am very happy at the way the steering align on my Montero now. My experience is, when I buy a car, factor in another $100 for alignment.
#1509 of 2830 Since 1949 . . .
Jan 26, 2002 (10:14 am)
when my folks bought their first new car (a dark green Chevy sedan), a dealer's service department reputation and effort was always more important to my dad that the price he paid.
Within reason, I feel the same way.
If dealers want the loyalty from their customers, I think they need to realize this. I also think the sharing of information on the internet will further this idea, hopefully.
#1510 of 2830 Just purchased
Jan 28, 2002 (1:20 pm)
I posted a few weeks ago with some questions about the Monty and I appreciate the responses on the rollover and the price issues. We were torn between the MDX and the Montero. After my wife saw five MDXs on one trip to the yuppie shipping area up the street, she dinged the MDX. Also, the 60 month 0% financing deal was frankly too good to pass up. The dealership experience was decent although we felt somewhat jipped by the new promotion. What is not clear is that if you choose the deferred payment plan, the rate goes to about 9% when the payments start in one year. One nice thing though was that the dealer did not markup the deal options ( the cargo liner is, get this, $250 less than what the Acura dealer was going to charge).
The only issue is the buzz in one of the speakers which we will get checked by the dealer. We love the vehicle and are looking forward to having it a long time.
One quick question. We are going to give it its first wash and wax. Anyone have a suggestion as to what's a good wax product and leather seat treatment It's our first new car in years and I'm sure the technology has improved.
#1511 of 2830 Wax and Leather Treatment
Jan 28, 2002 (4:10 pm)
To Wilkich, congratulations on your purchase of a new Montero. Did you purchase a 2002 or 2001 LTD.
In answer to you question regarding a wax and leather treatment. Here is what I use based on years of experience using wax from various manufacturers.
For wax I use Zymol which you can purchase at Target or Kragens Auto. The price is around $11.00 a bottle but the wax is worth the price. Consumer Reports rated the wax very highly.
For leather, use Lexol. It is a very highly recommended conditioner by most professional Auto Detailers. I use it and have been very pleased.
Good luck with the new Montero.
#1512 of 2830 The Travel
Jan 29, 2002 (5:22 pm)
I purchased my 2001 Montero LTD in June of last year. I drove it from San Francisco to Reno with 4 adults (including myself)and 2 kids inside the Monty and the road was mostly uphill approaching Reno. The Montero lacked the power that I needed to pass other slower vehicles going uphill at 70 mph. And when I'm on the fast lane I was getting tail-gaited by other SUVs (Cherokees, Tahoes, etc.)getting impatient to pass me. Needless to say I was dissapointed because I will be taking the same road again sometime in the future.
Went to LA from SFO last Christmas, 2 adults (including myself) and two kids in the Monty. My experience this time was different on the flat road. I was passing most of the cars and SUVs on highway 5 without difficulty under stormy, rainy conditions. I was impressed with the traction of the tires on the road using the 4 wheel drive. I was also impressed with the acceleration. I averaged 90 mph but felt like I was crusing at 60.
The bottom line is do not intend to travel with 5 other passengers uphill for along period of time. Other than you'll have blast driving the MONTERO at any open road!
#1513 of 2830 1995 Montero Purchase
Jan 30, 2002 (11:42 am)
Does anyone have any reasons why we shouldn't purchase a 1995 Montero? We love it, it actually has relatively low miles for a 7 year old SUV and it is very clean. Any outstanding issues that have surfaced with the older Monteros? Thank you in advance!
Jan 30, 2002 (11:43 am)
If your going up hwy 50 or 80 at 70mph then you are really moving and I dont see how or why someone else behind you would even want to pass. I have a cabin in Tahoe and in my Accura GSR those speeds might be OK but the limit on hwy 50 is 55mph and they do radar so watch out!
I am impressed with your 90mph ave from LA, I also drove that part a lot from LA to the Bay Area while going to school down there. Never went that fast though. They use radar and tracking planes on that section so be carefull there too. Perhaps if you open the large Monte sun roof you can see the planes at 90mph
My own experience is that the Monte is really only "underpowered" for towing and if you want to drive uphill fast, generally about the speed limits.
#1515 of 2830 miles to empty - computer display
Jan 31, 2002 (7:33 pm)
Well, the dealership could not reset my miles to empty function on the computer display. They ordered a whole new computer display. This is fine for now - its still under warranty. I hope it doesn't go out again. They told me they have only changed a few in the several years they have been in business. (What other Mitsubishi's have this?) He said that he thought they sold for about $150.00-$200.00. I guess if it would go out again - it is not something you really need in the vehicle. But you know when you get used to these perks - you don't want to do without them. Never had this feature in a vehicle before but I have come to rely on it before the gas gage!