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New Saturn VUE Green Line Owners -Give Us Your Report

369 messages,  Last post on Sep 29, 2011 at 11:59 AM

You are in the Saturn VUE Green Line Hybrid Forum.

What is this discussion about? Saturn VUE, Hybrid Cars, Car Buying, SUV

Messages Page 36 of 37

#349 of 369 Re: 2009 Saturn Vue Hybrid Recall [gmcustsvc] by reg40

Apr 21, 2011 (6:57 am)

Replying to: gmcustsvc (Mar 25, 2011 6:59 am)
I just bought a 2009 Saturn Hybrid Vue and was very unhappy with city fule milage. was only getting about 16 mpg city. took in to dealer whitch new nothing about Hybrid but was nice . found out that i was running AC not on Hybrid mod. this helped milage alittle and now getting maybe 19 in city, avg about 22 mpg. Battery pack they siad is ok and was changed at 30,0000 miles have 42,000 now. What more can i do to get mileage up?????

#350 of 369 2007 Saturn Vue Hybrid by lmohr11348

Jun 20, 2011 (4:41 pm)

We got our Saturn New and purchased the upgraded 5 year/60,000 mile warranty. From almost the first day, we have had issues with idiot lights. The air bag light, the traction control light, the gas low light. Each time we took it to the dealer and they "discovered and fixed the issue" After they fixed the low gas light, it didn't come on even when the tank was low. Anyways, getting to the most current issue. We originally brought our car to the dealer in Fremont, CA. They couldn't get the car to replicate the issue as it was intermittent. I drove it away and it started doing the lights thing and transmission chugs. I turned around and drove it to the dealer and they said they didn't have someone available to look at it right then, just bring it back at the scheduled appointment later in the week. Of course they couldn't get it to replicate, but they saw all the error codes when they ran diagnostics. They said it needed a new BCM. They wanted about $900 for this. I said no. The car got progressively worse, but I would not go back to that dealership. Instead I took it to Walnut Creek. Our SUV is currently at the dealer, where it has been since June 9th. They have put 3 BCM's in and locked up 2 of them. The third one wants them to reset the mileage to zero. This will require reporting to DMV saying the mileage has been altered. This will dminish the resale value of the car. They are trying to work with GM to get the proper settings and fix this thing once and for all. I do not see how GM can salvage their reputation with me and my family.

#351 of 369 Re: 2007 Saturn Vue Hybrid [lmohr11348] by gmcustsvc

Jun 22, 2011 (8:44 am)

Replying to: lmohr11348 (Jun 20, 2011 4:41 pm)
lmohr11348,
 
I apologize for the problems you are experiencing with your vehicle. Have you spoken with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.
 
Thank you,
Caron, GM Customer Service

#352 of 369 Re: 2007 Saturn Vue Hybrid [lmohr11348] by joncanada

Jun 22, 2011 (10:15 am)

Replying to: lmohr11348 (Jun 20, 2011 4:41 pm)
Sounds very similar to our experiences.
 
The kicker was that while the dealership claimed to not have any knowledge of such problems, when we traded in our vehicle at Hyundai, Hyundai called that exact dealership to ask them about the vehicle and the Saturn dealership told them Saturn Vue Hybrids have tons of problems and that they should "run" from the vehicle.
 
GM customer support was a joke. Took me two weeks and 12 phone calls to get no where.
 
Now I talk about my situation every chance I get and even troll the internet to tell everyone I can about this and GM's complete and total lack of response. I hope GM goes the way of Saturn.

#353 of 369 Re: 2007 Saturn Vue Hybrid [gmcustsvc] by lmohr11348

Jun 23, 2011 (5:38 pm)

Replying to: gmcustsvc (Jun 22, 2011 8:44 am)
Caron,
 
I spoke to GM customer service and was on the phone with them on and off for about 2 months. The GM customer service rep had his difficulty contacting the dealership to get information from them. When all was said and done, GM customer service did nothing to help the situation.

#354 of 369 Re: 2007 Saturn Vue Hybrid [lmohr11348] by gmcustsvc

Jun 27, 2011 (9:57 am)

Replying to: lmohr11348 (Jun 23, 2011 5:38 pm)
lmohr11348,
 
Could you please email me your case number? I would like to look further into your situation.
 
You can get my e-mail by clicking on gmcustsvc.
 
Thank you,
Caron, GM Customer Service

#355 of 369 2008 Saturn Vue Hybrid Battery/Sensor Light Problems by mrsblastfmr

Sep 21, 2011 (1:26 pm)

I'm having all of the same problems already mentioned in these posts. My hybrid battery was replaced in May 2010. My regular battery was just replaced in June 2011. My Vue is not back at the dealership for the 3rd time to try to figure out/fix the sensor lights issues. The first time they replaced the instrument cluster panel (sensor lights still came on after that), second time they replaced my regular batter (after it had died, but they said that may have been causing the sensor lights to malfunction - but that didn't work either, they still came on after that), now it's back in there for a third time.
 
In CA, we're covered by the Song-Beverly Consumer Warranty Act through the warranty period, correct? I should be eligible for refund/replacement, as should some of you.

#356 of 369 Re: 2008 Saturn Vue Hybrid Battery/Sensor Light Problems [mrsblastfmr] by gmcustsvc

Sep 22, 2011 (10:53 am)

Replying to: mrsblastfmr (Sep 21, 2011 1:26 pm)
mrsblastfmr,
I apologize for your frustrations. Has your dealer involved Technical Assistance? If not, I would recommend asking them to do so. Have you spoke with Customer Assistance? Can you please email me with your VIN and dealer information? I look forward to your response.
Christina
GM Customer Service

#357 of 369 Re: 2008 Saturn Vue Hybrid Battery/Sensor Light Problems [gmcustsvc] by mrsblastfmr

Sep 22, 2011 (11:01 am)

Replying to: gmcustsvc (Sep 22, 2011 10:53 am)
I don't think that they've involved Technical Assistance. I have spoken with Customer Assistance though, they're the ones who set up the first appointment for this problem a few months ago. But that was my only contact with them. If I give you the VIN and dealer info, what will you do - how will you be involved?

#358 of 369 Support Sham by joncanada

Sep 22, 2011 (1:25 pm)

mrsblastfmr: After going through 3 years of such problems with dealerships and speaking to many people in GM who seemed only to pretend to help, bouncing me from one person to another while getting no where, I'll give you the same advise Saturn gave Hyundai when Hyundai called them to ask about my Saturn I was trying to trade in: Run, run very far away from the vehicle.
 
Don't let them drag this along until you are out of your warranty period. The vehicle isn't fixable.

Messages Page 36 of 37

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