Last post on Sep 29, 2011 at 10:59 AM
You are in the Saturn VUE Green Line Hybrid
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Saturn VUE, Hybrid Cars, Car Buying, SUV
#340 of 369 Dead Saturn and the Battery Recall
Jan 14, 2011 (3:32 pm)
2007 Vue Hybrid, original owner, 60,000 miles. Battery pack replaced a couple of years ago after a recall. Last week I noticed the autostop wasn't working and the battery charge/discharge gauge wasn't showing activity. Made an appointment with the dealer to bring it in. But the next day it was working fine. Cancelled the appointment.
Yesterday I was on the freeway when the battery light came on. Soon the check engine light. A few minutes later the Traction Control light. Then the ABS light came on. The wipers began to slow down in the rain. I signaled to change lanes and each time the signal blinked the air bag light flashed in synchronicity with it. The wipers were slower and the dash lights dimming. Engine was not running right, but I can't describe it. Decided to head straight to the dealership about 25 miles away. Got another 15 miles and the wipers were barely working and the gauge lights were dim. Back wiper stopped. Then all the warning lights came on. I was about 1/2 mile from a rest area. I was thinking of pulling in there. About then all the dash light went off and the tach and speedometer were stuck in place. No electricity, no power steering, braking was poor, hard to steer, engine was not running right nor was the transmission working properly. I had to keep my foot on the accelerator it felt like in order to maintain my speed or it would die. I chose the rest area exit. Made it to a parking spot. I knew if I shut it off I was there until I got a tow and it would never start again. I turned it off. It wouldn't restart and showed no electricity present at all. I called AAA for a tow.
About 90 minutes later it was steamed up in the humid car and I opened the door and stepped out. When I stepped back in and closed the door I saw the dome light on and brightly shining. That was weird. Stuck the key in the ignition and turned and it started and showed no sign of a problem. The tow truck arrived within moments. I explained to the driver I still wanted it towed. We took it the 12 miles to the GM dealer.
Today I was told that it was on recall for the battery pack replacement and all the codes in the memory pointed to or were related to the battery pack. It is on backorder and not expected for a month (if I am lucky according to the service manager who has seen similar problems with GM hybrids).
I have an extended warrantee that should cover any costs with a $100 deductible. We'll see. My warantee with GMAC also provides for a free rental car if the car is inoperable. I listened as the service manager was on the phone for an hour being shunted from number to number trying to get approval for the rental. Finally he was back to the first of a series of six numbers (three of which were disconnected numbers) and he firmly asked to speak to a manager. He finally got a name and an extension for a person who approved the rental and the GMAC warrantee person asked to speak to me. He was apologetic about the wait on the phone and the breakdown. Said he would call me in three days to see if the repair was satisfactory. I reminded him that the part is on backorder and not expected to arrive for a month or more. He said he would call me anyway to see if the rental car was OK.
Thanks to the dealer service manager for his kind assistance and understanding. Without his persistence I might not have a free rental car. We will see if the battery pack replacement solves the problem. I have my doubts actually. My sister has a newer Vue hybrid and had the battery replacement and asked why it took them several hours and was told the recall was because the pack leaked acid and they had to clean and repair the pan the battery pack sits in. Well, that wasn't my problem. I looked. There was no acid leakage in my car.
Thanks to everyone here for their experiences. At least I know what to expect.
#341 of 369 Re: Dead Again !!!! [melisab]
Jan 14, 2011 (3:52 pm)
"that is a great question. When does it fall under the lemon law, as i too would like to make a claim. Knock on wood, mine has been running great lately but I live with constant anxiety of when it is going to break down again"
It varies by state, but most states allow lemon law provisions only for the first year. In California, it is more than three visits for the same problem in the first year, or (as I recall) 30 days out of service.
But again, only in the first year.
#342 of 369 Re: 2009 Saturn Vue Hybrid Recall [hhr2]
Mar 24, 2011 (7:06 am)
I had exactly the same issue. I had a loaner while I waited 3 weeks for the battery, everything was handled very well. I went from 34 mpg combined to 26 mpg. The autostop feature also no longer functions. I just finished a 3 week test in which I tried my highway commute with both cruise control and without. After that time I got an average of 24.8 mpg with cruise and 35.6 mpg without, which was mind boggling.
Then I turned on the car one day and all the readouts were -- and every warning light was on. I also had no turn signals. Later that day when I went home everything worked like normal. I took it to the shop this morning and they're baffled, they said it could be several days before they know what's going on. They also told me that the hybrid system is no longer under warranty. It's supposed to have a 12 year 100,000 mile warranty, now they're saying it's been changed to a 36,000 mile warranty. I'm at 36,128.
#343 of 369 Re: 2009 Saturn Vue Hybrid Recall [boot36]
Mar 24, 2011 (7:19 am)
Sounds like they are quoting you the bumper to bumper warranty.
The hybrid system is supposed to have an 8-year warranty of its own.
#344 of 369 Re: 2009 Saturn Vue Hybrid Recall [boot36]
Mar 25, 2011 (5:59 am)
I am currently working with Christina on the forum and am glad to see that you are working with your dealership regarding your concern. Please feel free to keep me informed with any further developments with the fix. I can also look into the warranty information for you, but I will need you to send your VIN, name, address, and phone number by email in order to do so. Thank you in advance.
Tricia, GM Customer Service.
#345 of 369 Re: Dead Saturn and the Battery Recall [fredk3947]
Mar 25, 2011 (7:36 am)
Took six weeks, but I got my Vue back repaired and it is performing well. The dealer provided outstanding service for us. He called weekly to keep me informed. My free rental car went without a hitch.
Now I must decide if I trade the Vue while it still is under my extended warrantee and has value or risk a further problem with the battery pack or hybrid system. I have 15,000 miles left on the extended warrantee. I am leaning towards a trade.
#346 of 369 Re: 2009 Saturn Vue Hybrid Recall [joncanada]
Mar 25, 2011 (7:51 am)
I'm picking it up today and I'm hoping he was either misspeaking or was talking about another system. I absolutely love this car but have gotten concerned after having so many problems after getting the battery replaced.
#347 of 369 Re: 2009 Saturn Vue Hybrid Recall [boot36]
Mar 26, 2011 (6:48 am)
It's fixed and running like it did when it was new. The problem was that the ground wire bolt on the under hood junction box was loosing, causing grounding issues and forcing to run the engine choked all the time. On the ride home (15 minutes in town, 15 minutes of highway, and 2 minutes of interstate) I got 38.5 mpg again. That's higher than I had been, and much higher than I was getting before. If you're having any problems I would really suggest checking this, I was skeptical at first but it worked like a charm.
#348 of 369 Re: 2009 Saturn Vue Hybrid Recall [boot36]
Mar 30, 2011 (9:06 am)
I am glad to hear everything is going well. If you have any other questions comments or concerns feel free contact me.
GM Customer Service
#349 of 369 Re: 2009 Saturn Vue Hybrid Recall [gmcustsvc]
Apr 21, 2011 (5:57 am)
I just bought a 2009 Saturn Hybrid Vue and was very unhappy with city fule milage. was only getting about 16 mpg city. took in to dealer whitch new nothing about Hybrid but was nice . found out that i was running AC not on Hybrid mod. this helped milage alittle and now getting maybe 19 in city, avg about 22 mpg. Battery pack they siad is ok and was changed at 30,0000 miles have 42,000 now. What more can i do to get mileage up?????