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New Saturn VUE Green Line Owners -Give Us Your Report

369 messages,  Last post on Sep 29, 2011 at 11:59 AM

You are in the Saturn VUE Green Line Hybrid Forum.

What is this discussion about? Saturn VUE, Hybrid Cars, Car Buying, SUV

Messages Page 34 of 37

#330 of 369 Re: Dead Again !!! [djim] by kirstie_h HOST

Oct 27, 2010 (7:48 am)

Replying to: djim (Oct 26, 2010 4:04 pm)
Clicking on it doesn't do anything apart from show you her email address. You then need to email her directly to that email address.

#331 of 369 Re: Dead Again !!!! [djim] by melisab

Oct 27, 2010 (8:39 pm)

Replying to: djim (Oct 23, 2010 1:26 pm)
that is a great question. When does it fall under the lemon law, as i too would like to make a claim. Knock on wood, mine has been running great lately but I live with constant anxiety of when it is going to break down again!

#332 of 369 Saturn Vue Hybrid Battery by ihatemyvue

Oct 28, 2010 (3:28 pm)

Our '09 has been in the shop for 5 weeks waiting for the battery. The "check hybrid system" light came on so I took it to the dealer. They said it was unreliable to drive from that point forward since the 2 electrical systems were interconnected. They did not offer a loaner, in fact, told me that there were no loaners since it was "not GM's fault but the battery supplier". I had to go postal for about 3 weeks to the GM customer service rep on the phone who was polite but essentially useless and had no information or estimate of how long I will be waiting for a part. They finally caved and offered a loaner at 4 1/2 weeks. This is totally ridiculous. As far as I know my car will be there for another 5 weeks and GM doesn't really seem to give a damn or has made any offer to make things right. They've officially lost me as a customer. I would never drive another GM product.

#333 of 369 Never again by joncanada

Oct 28, 2010 (3:47 pm)

^ We were told similarly that the car was unreliable and unsafe to drive (we knew this because it died on us and rolled backwards down a hill), but GM wouldn't offer a loaner as it wasn't covered under our hybrid warranty (strange right?). Trying to deal with GM customer service was an exercise in futility. The dealership themselves were nice enough to allow us to drive their service vehicle for a week while the battery was replaced, HOWEVER... AFTER the second recall the vehicle was driven 4 hours before the check engine light came on again! Now a proud Hyundai Santa Fe owner forever outspoken against GM.

#334 of 369 Saturn Vue Hybrid recall by tommymac1

Oct 28, 2010 (7:14 pm)

I have been waiting for the replacement battery pack now since 9/25/10. My check engine light came on around 9/28/10 and I was told it was ok to drive by a local Chevy dealership, the one that GM is having handle these issues in San Diego, they said I just wouldn't get as good MPG due to the hybrid battery issue. Well, then the car nearly died on me one day when I arrived at work on 10/21/10. I feel lucky to have made it back home that day and my car has staid in my garage since then. I want to know when this issue will be resolved and how do I open or get a case ## with GM? Can you say lemon law...my next steps will be to contact both the NHTSA and an attorney. Last GM product ever for me...

#335 of 369 problems after the battery pack replaced by hnsandwfs

Nov 05, 2010 (2:06 pm)

My daughter's 2007 hybrid vue has been nothing but problems. We had to have the harness system replaced two months after we purchased the car for her. She became stranded in Tennessee. We had owned several Saturns before this and could not see what a problem we had. Her engine light came on in August, our local GM dealer told her they needed to order a battery pack for her. ( Yes, they told her it would be safe to drive until the replacement could be order and arrive) We took the hybrid to the dealship Nov 4,2010 and the repladcement was made. Less than 8 hours after the service, when she was getting off work her car would not start. We had it towed to the GM dealer and was told it was the regular battery and had nothing to do with the pack. This hybrid has been a bad experience, but the GM service center is HORRIBLE. The Columbus, GA GM dealership will not have any busienss from me if I can get rid of this hybrid and a Sky.

#336 of 369 Hybrid battery arrived! by jansheana

Nov 06, 2010 (5:19 am)

Replying to: hnsandwfs (Nov 05, 2010 2:06 pm)
It was almost 5 weeks but my hybrid battery arrived this week. During the time my VUE was waiting -3 packs came in and were in stalled in Saturns that had been at the dealership since July. On Wednesday (11/3/10) I got my weekly call from GM Customer Service. Same message - battery is on back order - we don't know but anticipate another 4-6 weeks for delivery. Twenty minutes later the dealership called - the battery had arrived and my VUE would be ready the following day. It seems to me that GM certainly doesn't have its act together. Nice people to deal with but DUH!
 
I've been driving and the ECO light seems to be on more than I remember but it also responds appropriately to hills, gas pedal action, etc. After reading all the posts I'm a little nervous about going out of my neighborhood. Any one have answers for problems after battery pack replacement?
 
I will say that the GM dealership here has been wonderful. No problems with the rental car, accurate information and good service. I wouldn't hesitate to buy another GM car but doubt it will be a hybrid.

#337 of 369 Re: Hybrid battery arrived! [jansheana] by ihatemyvue

Nov 06, 2010 (6:56 am)

Replying to: jansheana (Nov 06, 2010 5:19 am)
My '09 Vue just had the new battery installed yesterday after 6 weeks in 2 shops. After waiting 5 weeks we found a battery at another dealership nearby and moved the car there for the repair. The GM support person was polite and engaged but through the process had no real information to offer other than the part was on backorder. We had to fight for a loaner which we got after 4 weeks. She informed me that they are now making 700 per week. There are 22000 cars that will need this battery, so if you haven't changed yours yet, do the math.

#338 of 369 Need more batteries by joncanada

Nov 06, 2010 (9:54 am)

7-8 months! That would explain why they aren't sending out a recall letter. Unfortunately lives could be at risk in the meantime. I wonder if that also includes all the vehicles in Canada as Canadian batteries all ship up from the US also.

#339 of 369 2009 Saturn Vue Hybrid Recall by hhr2

Dec 29, 2010 (11:08 am)

I have been a proud owner of Saturn's since 1993. My wife is now on her 3rd Saturn, an Ion. In 2008 I purchased a 2009 Saturn Vue Hybrid. (Which was very much delayed due to a battery recall problem) It's been great until the last 4 months. The first week in September my hybrid caution light came on. I called ONStar for a better explanation. They advised there was a problem with my battery pack. It actually has been on a "low level recall" since July. So low-level, that when I had my car serviced by the authorized dealer the first week in August, he didn't bring it up.
 
Well, I took the car into the dealer, and after waiting 4 hours after my appointment time they confirmed the problem. I was initially told they would replace the pack in about an hour. I was then told they had to order the battery-pack and it would take a week to ten days. Ok
 
It seemed there was at least a 5 week backorder on the battery pack. The pack finally came in late October. It took over 5 hours to do the recall effort.
 
Shortly thereafter to my surprise I noticed my fuel economy had gone down. Living in western PA I never got the advertised 32HWY/24CITY.. I got 30/22. My fuel economy would drop each year when the gas mixture was changed for winter to 29/21 mpg. However, I have dropped to 26/19. I took my car in for service thinking it was the 22,000 miles/28months on my 50,000 miles filter. The dealer agreed it needed to be replaced. Did so. It made little difference.
 
This weekend I was with an acquaintance very familiar with what design issues are going on in the automotive industry. He advised that part of the reason for the repeated recalls on Saturn hybrids has been the over use of the battery pack. Part of the recall was reprogramming. The reprogramming involved dropping the hybrid support for the engine. Ergo, drop in fuel economy.

Messages Page 34 of 37

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