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New Saturn VUE Green Line Owners -Give Us Your Report

300 messages,  Last post on Oct 07, 2009 at 2:54 AM

You are in the Saturn VUE Green Line Hybrid Forum. Your Host is pf_flyer

What is this discussion about? Saturn VUE, Hybrid Cars, Car Buying, SUV


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#234 of 300
Re: No end in sight [kamigh] by chmsomm
Nov 12, 2007 (3:35 pm)
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Replying to: kamigh (Nov 12, 2007 12:58 pm)

We had the harness fix back in July.
 
It only took our dealership 4 1/2 months to fix our panels.
#235 of 300
Re: No end in sight [chmsomm] by serrdon
Nov 13, 2007 (5:54 pm)
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Replying to: chmsomm (Nov 12, 2007 3:35 pm)

you've been able to get your panels fixed? Mine has gone in twice for that but it keeps coming back.
 
They are still "working" on what they are going to do for me. I assume something besides ignore me.
#236 of 300
Re: No end in sight [serrdon] by kamigh
Nov 14, 2007 (9:41 am)
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Replying to: serrdon (Nov 13, 2007 5:54 pm)

Well this is insulting . . . got a call from my 'customer service rep' (and I use that term lightly) regarding the 'goodwill' they would like to extend since my vehicle was out of service for 43 days and needs to go back since they damaged it while fixing it. They have offered me . . .(drumroll please) . . . Free oil changes and tire rotations until my car hits 30,000 miles!!!!!!! Whooppeee!!! Woo hoo!!! She tried to tell me this was worth more than 1 1/2 car payments, which is what I asked her for, and what the dealership told me they would probably do for me. Every time I think that things can't get more ridiculous, Saturn proves me wrong.
#237 of 300
Re: No end in sight [kamigh] by megfox
Nov 14, 2007 (10:39 am)
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Replying to: kamigh (Nov 14, 2007 9:41 am)

please call a lemon law attorney. they can get you WAY more than a car payment and you can still keep the car. that's what we did and we got 5,000 back from Saturn and i'm still driving the car. Do not attempt to negotiate with Saturn yourself. They offered us $400 (one car payment) and the very next day with an attorney involved the offer went up to $2000. Call someone asap and get professional advice and help. you will not regret it but you will if you try to deal with Saturn yourself.
#238 of 300
Battery Problems by silverglvue
Nov 17, 2007 (4:42 pm)
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In May 2007 our green line vue had the battery harness replaced. The vehicle had been on the road for <3 months and had about 3,500 miles on it. Over the summer we struggled with a locking gas cap (purchased for the vehicle) and visited the shop 3 times. In Nov 2007, at 11,000 miles, the check engine light came on again. The vehicle had an odor. Upon arrival to the Saturn service they asked if it smelled like rotten eggs and suspected the battery. A call later indicated that indeed it was the battery and it would be 2 weeks before it would be available. Based on other experiences posted - we're not sure if it'll be 2 weeks but we'll certainly be having a discussion with dealership when we return to pick it up. Any information about the replacement batteries? Are they improved?
#239 of 300
Re: Battery Problems [silverglvue] by megfox
Nov 17, 2007 (5:36 pm)
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Replying to: silverglvue (Nov 17, 2007 4:42 pm)

I had the battery replaced and so far so good (except some idiot hit me today and took off my front bumper) but the car is driving well
#240 of 300
Re: No end in sight [kamigh] by serrdon
Nov 18, 2007 (11:19 am)
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Replying to: kamigh (Nov 14, 2007 9:41 am)

I got offered the same "deal". I told him that I would pass their offer on to my attorney. He didn't like that, but as you said, that offer was just insulting. I've been driving some stripped down rental for 2/3 of the time I have owned this piece of crap and am scared to drive the thing when I have it and they think that's fair?
#241 of 300
Re: No end in sight [serrdon] by megfox
Nov 18, 2007 (3:22 pm)
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Replying to: serrdon (Nov 18, 2007 11:19 am)

and now that you've said the word "lawyer" they won't speak to you anymore so i hope you actually have one! but seriously, they will only get serious when they do hear from your lawyer.
#242 of 300
Re: No end in sight [serrdon] by serrdon
Nov 25, 2007 (7:01 pm)
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Replying to: serrdon (Nov 18, 2007 11:19 am)

Well, I had the hated car back for a whole two weeks and it's back in the service department AGAIN. Now it won't start. Plus the doors don't automatically lock/unlock. And the auto headlight thing no longer works. Can anything else go wrong on the thing?
 
The best part is while I'm sitting in there showroom waiting for a loaner car with my three children, the manager (who I think was to scared to show his face to me by now) sent someone out to let me know I could trade it in on a different car. Let me guess, they would be thrilled to offer me blue book for it. So I could roll over what i'm upside down on the piece of crap into an even more expensive new car. So my payment can even be higher. How lucky for me. I was almost polite in my response to that offer. On the bright side, they got me out of there really fast so I wouldn't be there with all of their potential customers.
#243 of 300
Re: No end in sight [megfox] by serrdon
Nov 25, 2007 (7:56 pm)
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Replying to: megfox (Nov 18, 2007 3:22 pm)

I most definitely do have a lawyer. I definitely need one, the car has been in for the same thing three times (plus other issues) AND been in service department for over 60 days and they are still fighting it.

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