- #231 of 300
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Re: No end in sight [tackepj]
by serrdon
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Nov 12, 2007 (10:16 am)
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Replying to: tackepj (Nov 08, 2007 5:43 am)
yes, it's been waiting for the replacement battery. They finally called and said it's ready. So I'm heading over now. They have all the managers waiting to talk to me about making me "happy". Somehow I doubt they will offer what I want.
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- #233 of 300
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Re: No end in sight [serrdon]
by kamigh
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Nov 12, 2007 (12:58 pm)
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Replying to: serrdon (Nov 12, 2007 10:16 am)
Got a call Friday saying that my car was ready and I could drop off the rental/pick up Saturday morning. When I dropped off the rental, they told me that Saturn expected me to pay the tax and they would pick up the 'cost' of the rental. I had the rental for 43 days and the taxes were something like $6.23 a day!!!!! I told them I was refusing to pay and that Saturn could pay the whole thing. Enterprise was fine with that but they almost blew a gasket at Saturn when I told them that. When I did pick up my car, there was a HOLE in the back of the drivers seat, a scratch in interior of the backseat driver's side door panel, and a scratch on the outside of the door!!!!!!!!!!!! Somehow they managed to mangle the inside of my car while repairing the battery. So it will have to go back to the shop at some point for them to repair those items. It took almost an hour for them to get all the paperwork done and give me my car back. While I was waiting I asked to talk to the general manager, and got the sales manager, who apparently is the 'acting' GM. I had spoken to him earlier about a possible trade, and he told me that it wasn't his problem, he just sells the cars, and that I would take a 'significant loss' if I tried to trade in my 07 Saturn. He didn't even know that there were 4 other Vues in the shop for the same problem!!!! Totally a waste of skin. Mean, and completely uninterested in what happens to the cars after he sells them. He actually told me that all he cares about is selling - that once they leave the lot he has nothing to do with them and doesn't need to know and doesn't care!!!!!! I certainly didn't have anyone rushing around trying to do any sort of customer service for me!!!!! Hopefully things go better for people at other dealerships.
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- #234 of 300
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Re: No end in sight [kamigh]
by chmsomm
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Nov 12, 2007 (3:35 pm)
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Replying to: kamigh (Nov 12, 2007 12:58 pm)
We had the harness fix back in July.
It only took our dealership 4 1/2 months to fix our panels.
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- #235 of 300
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Re: No end in sight [chmsomm]
by serrdon
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Nov 13, 2007 (5:54 pm)
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Replying to: chmsomm (Nov 12, 2007 3:35 pm)
you've been able to get your panels fixed? Mine has gone in twice for that but it keeps coming back.
They are still "working" on what they are going to do for me. I assume something besides ignore me.
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- #236 of 300
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Re: No end in sight [serrdon]
by kamigh
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Nov 14, 2007 (9:41 am)
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Replying to: serrdon (Nov 13, 2007 5:54 pm)
Well this is insulting . . . got a call from my 'customer service rep' (and I use that term lightly) regarding the 'goodwill' they would like to extend since my vehicle was out of service for 43 days and needs to go back since they damaged it while fixing it. They have offered me . . .(drumroll please) . . . Free oil changes and tire rotations until my car hits 30,000 miles!!!!!!! Whooppeee!!! Woo hoo!!! She tried to tell me this was worth more than 1 1/2 car payments, which is what I asked her for, and what the dealership told me they would probably do for me. Every time I think that things can't get more ridiculous, Saturn proves me wrong.
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- #237 of 300
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Re: No end in sight [kamigh]
by megfox
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Nov 14, 2007 (10:39 am)
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Replying to: kamigh (Nov 14, 2007 9:41 am)
please call a lemon law attorney. they can get you WAY more than a car payment and you can still keep the car. that's what we did and we got 5,000 back from Saturn and i'm still driving the car. Do not attempt to negotiate with Saturn yourself. They offered us $400 (one car payment) and the very next day with an attorney involved the offer went up to $2000. Call someone asap and get professional advice and help. you will not regret it but you will if you try to deal with Saturn yourself.
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- #238 of 300
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Battery Problems
by silverglvue
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Nov 17, 2007 (4:42 pm)
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In May 2007 our green line vue had the battery harness replaced. The vehicle had been on the road for <3 months and had about 3,500 miles on it. Over the summer we struggled with a locking gas cap (purchased for the vehicle) and visited the shop 3 times. In Nov 2007, at 11,000 miles, the check engine light came on again. The vehicle had an odor. Upon arrival to the Saturn service they asked if it smelled like rotten eggs and suspected the battery. A call later indicated that indeed it was the battery and it would be 2 weeks before it would be available. Based on other experiences posted - we're not sure if it'll be 2 weeks but we'll certainly be having a discussion with dealership when we return to pick it up. Any information about the replacement batteries? Are they improved?
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- #239 of 300
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Re: Battery Problems [silverglvue]
by megfox
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Nov 17, 2007 (5:36 pm)
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Replying to: silverglvue (Nov 17, 2007 4:42 pm)
I had the battery replaced and so far so good (except some idiot hit me today and took off my front bumper) but the car is driving well
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- #240 of 300
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Re: No end in sight [kamigh]
by serrdon
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Nov 18, 2007 (11:19 am)
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Replying to: kamigh (Nov 14, 2007 9:41 am)
I got offered the same "deal". I told him that I would pass their offer on to my attorney. He didn't like that, but as you said, that offer was just insulting. I've been driving some stripped down rental for 2/3 of the time I have owned this piece of crap and am scared to drive the thing when I have it and they think that's fair? 
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