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New Saturn VUE Green Line Owners -Give Us Your Report

300 messages,  Last post on Oct 07, 2009 at 2:54 AM

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What is this discussion about? Saturn VUE, Hybrid Cars, Car Buying, SUV


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#224 of 300
Are we safe? by tranny4
Nov 06, 2007 (10:30 am)
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Well, we are trading the 2007 Saturn Vue greenline in. We were offered 19500. We have close to 16k in miles. We bought it Dec 06, 2006. And the lemon law is 18 months or 18k. After all the trouble we've had, they are making a profit on our heartache. It has a new transmission, a new harness, a window that makes nosies and well just not what we want in a vehicle. I feel for who ever buys it. Bummer!
Hopefully we aren't making a mistake in buying a 2007 grand prix with 22k on it. Doing a car fax on it first.
At least we are dumping this lemon
#225 of 300
Going In For Fourth/Fifth Time - Still Not Fixed! by city_living
Nov 06, 2007 (11:00 am)
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Got my Vue GL back last evening, and the 'newly installed' ig. switch and housing are still giving me problems! The key still won't turn all the time, and when I take the key out of the ignition after it was turned at least to the ACC position, there's a loud 'pling' sound, and you can FEEL something springing back!! It's going BACK into service tonight for the fourth time (their count, but I say this is the fifth time they've seen my car for this issue.).
  
And, to top off this problem, this new ignition doesn't "LOCK" the steering wheel when the key is out of the ignition. The service manager Brook tells me this is the part Saturn sent for them to install!!! This isn't correct, either, as the column should lock for safety/theft prevention.
  
All this with a new car, only 5 months old.
#226 of 300
Re: There are Good things about the Hybrid Vue! [tackepj] by megfox
Nov 06, 2007 (2:38 pm)
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Replying to: tackepj (Nov 05, 2007 6:02 am)

Just so you know Tack, I think it's great you love your car. I loved mine too before all of this. and it does give me some hope that maybe this time it's fixed. I'll have to ask my husband again what he told me about the 2008. Maybe I misunderstood. And I'm sorry if you felt you had to defend yourself. I was only kidding about the Saturn plant thing. I didn't mean it. It's hard to decipher context in email isn't it?
 
Anyway, good luck!
#227 of 300
Re: No end in sight [kamigh] by serrdon
Nov 07, 2007 (9:17 pm)
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Replying to: kamigh (Nov 06, 2007 9:11 am)

Mine has been in for 6 weeks too. On this visit. It's been in for almost 3 weeks on it's other visits. So basically I'm paying way to much a month (car payment) for my stripped down gas guzzling rental.
 
I wonder if we are talking to the same person at Saturn as I keep getting the same comment every time I talk to them. Or if that is just their programmed response to anything said to them.
#228 of 300
Re: No end in sight [serrdon] by tackepj
Nov 08, 2007 (5:43 am)
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Replying to: serrdon (Nov 07, 2007 9:17 pm)

serrdon,
 
Is your GL at the dealer also waiting on a replacement battery?
#230 of 300
Which Ignition Switch Is The Right One? Old/New? by city_living
Nov 08, 2007 (12:44 pm)
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Just heard from service manager that the 'new' ign. switch and housing they installed is SUPPOSED to 'pling.' My question to them is 'why isn't the new 08 loaner doing that?' Their responce, "Maybe this was changed since you purchased your Vue." Then, why is this 'new' one doing it, and not the NEW 08?
 
Will p/u tonight, and I have a call in to my lawyer. Getting the run around isn't what I expected with either the purchase of a new car, or Saturn.
 
Now, where'd I put the email address for the 'investigation' that will soon hit the fan....I have a story to tell.
#231 of 300
Re: No end in sight [tackepj] by serrdon
Nov 12, 2007 (10:16 am)
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Replying to: tackepj (Nov 08, 2007 5:43 am)

yes, it's been waiting for the replacement battery. They finally called and said it's ready. So I'm heading over now. They have all the managers waiting to talk to me about making me "happy". Somehow I doubt they will offer what I want.
#233 of 300
Re: No end in sight [serrdon] by kamigh
Nov 12, 2007 (12:58 pm)
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Replying to: serrdon (Nov 12, 2007 10:16 am)

Got a call Friday saying that my car was ready and I could drop off the rental/pick up Saturday morning. When I dropped off the rental, they told me that Saturn expected me to pay the tax and they would pick up the 'cost' of the rental. I had the rental for 43 days and the taxes were something like $6.23 a day!!!!! I told them I was refusing to pay and that Saturn could pay the whole thing. Enterprise was fine with that but they almost blew a gasket at Saturn when I told them that. When I did pick up my car, there was a HOLE in the back of the drivers seat, a scratch in interior of the backseat driver's side door panel, and a scratch on the outside of the door!!!!!!!!!!!! Somehow they managed to mangle the inside of my car while repairing the battery. So it will have to go back to the shop at some point for them to repair those items. It took almost an hour for them to get all the paperwork done and give me my car back. While I was waiting I asked to talk to the general manager, and got the sales manager, who apparently is the 'acting' GM. I had spoken to him earlier about a possible trade, and he told me that it wasn't his problem, he just sells the cars, and that I would take a 'significant loss' if I tried to trade in my 07 Saturn. He didn't even know that there were 4 other Vues in the shop for the same problem!!!! Totally a waste of skin. Mean, and completely uninterested in what happens to the cars after he sells them. He actually told me that all he cares about is selling - that once they leave the lot he has nothing to do with them and doesn't need to know and doesn't care!!!!!! I certainly didn't have anyone rushing around trying to do any sort of customer service for me!!!!! Hopefully things go better for people at other dealerships.

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