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New Saturn VUE Green Line Owners -Give Us Your Report

300 messages,  Last post on Oct 07, 2009 at 2:54 AM

You are in the Saturn VUE Green Line Hybrid Forum. Your Host is pf_flyer

What is this discussion about? Saturn VUE, Hybrid Cars, Car Buying, SUV


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#210 of 300
Re: There are Good things about the Hybrid Vue! [chmsomm] by jray14
Nov 03, 2007 (4:49 pm)
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Replying to: chmsomm (Nov 03, 2007 3:59 pm)

The truth is, not every Vue GL owner has had the horrible luck that the people posting here have had. I am extremely disappointed at the way Saturn has handled the issue, but I would caution the against the temptation to assume the small sample size of problems identified here (as bad as they are) are representative of the entire Vue GL purchaser population. Most people seem to have had their problems resolved, or I suspect that more would have continued posting. My Vue didn't work right when I got it (see previous posts from jray14). The dealer was quick to get the problems with the battery harness fixed and I've had zero problems since July. I get about 29 mpg in mixed driving. I really do understand the frustration posted here, but we still have to be honest. And, honestly, I have had nothing but positives since mine got fixed in July. By the way, the new Vue GL can be seen at several sites. Just Google 2008 Vue Greenline.
#211 of 300
Re: There are Good things about the Hybrid Vue! [jray14] by chmsomm
Nov 04, 2007 (6:28 am)
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Replying to: jray14 (Nov 03, 2007 4:49 pm)

Hi Jray14,
 
I would repeat my earlier question. How many of you, WITH YOUR OWN EYES, have actually seen a 2008 Saturn Vue Green Line on the road, or on a Dealers Lot?
 
On the issue of people with problems with the Green Line. I think it is a matter of percentages. There were less than 7000 sold.
 
1. What percentage had serious (harness, battery, transmission, ignition, other electrical) issues?
 
2. What is the percentage of those with continuing issues?
 
3. How does this compare with other vehicles on the road? I suspect the percentage with continuing serious issues is VERY HIGH in comparison to other new and relatively new vehicles on the road. To be fair, what is the percentage of Saturn Vue Green Line problems versus the Ford, Toyota, and Honda Hybrids versus the Vue? I suspect VERY HIGH percentages also.
 
Conclusions: A small number of people with continuing problems, as part of a relatively small number of vehicles sold, is still a relatively high percentage compared to other vehicles. I used to be a Director of Quality Assurance for a Biotechnology Company. The word for the day is STATISTICS!!!
 
Please note I am not anti-Saturn. I have noted the excellent performance (acceleration and handling) and mileage we are getting (still getting)with our Green Line. I have also noted on previous posts the excellent reliability and performance of our Saturn LW300 wagon.
 
We will be trading in our wagon next year, at 6.5 years old. My wife wants a standard Saturn Vue. We get the GM employee discount through her father.
#212 of 300
Re: There are Good things about the Hybrid Vue! [chmsomm] by jray14
Nov 04, 2007 (7:04 am)
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Replying to: chmsomm (Nov 04, 2007 6:28 am)

Hi, chmsomm. A very few people seem to account for an awful lot of the repeated postings here, so I wonder about the possibility that they represent the tail of the distribution. I am a scientist myself, and I guess the problem is not statistics, but the lack of them. Please help by finding real data that clears this up, because I can't find it. Nothing on the horrible state of the Vue GL outside of the forums. Why aren't the review sites noting the problems? And you don't see the 2008 Vue GL yet because sales don't start until mid-November. Seriously, do a Google search.
#213 of 300
Re: There are Good things about the Hybrid Vue! [jray14] by megfox
Nov 04, 2007 (8:50 am)
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Replying to: jray14 (Nov 04, 2007 7:04 am)

I'm glad to hear some people have not had repeated problems after the battery harness fix. Unfortunately, I'm not one of them. I am hopefull, however, that the battery replacement will do the trick. I do like my car other than all the hassle I've had to go through so far. I probably should have said that throughout all of this the dealership has been AWESOME to me. I would never say one bad thing about my dealer. They are terrific. They always have a loaner for me, they are great. They call me to check on me all the time. I think the major customer service problem exists at Saturn corporate. You wouldn't believe the way we've been treated if I told you.
 
As for the 2008 hybrid, I know there's a lot of hype out there...but I still haven't seen one either. I'm going to stay skeptical until I see one. I haven't even seen another 2007 hybrid except my own! And I live in Chicago! So it's not like I'm in the middle of nowhere.
#214 of 300
Re: There are Good things about the Hybrid Vue! [megfox] by serrdon
Nov 04, 2007 (9:04 pm)
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Replying to: megfox (Nov 04, 2007 8:50 am)

I've seen other 2007 hybrids--in 2 different service departments and on the back of a tow truck.
#215 of 300
Re: There are Good things about the Hybrid Vue! [megfox] by tackepj
Nov 05, 2007 (6:02 am)
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Replying to: megfox (Nov 02, 2007 10:19 pm)

To chmsomm and Megfox:
 
I said production is ramping up. Does this mean there are currently 25 new GLs at your local dealer? No. It means that they are being produced and will be available for purchase soon. Please check the SaturnFans boards—-you will notice that there are users who have ordered their 2008 Aura GL and expect them within a few weeks. I also haven’t ever seen a McLaren F1 or a Hennessey Dodge Viper, but that doesn’t mean they don’t exist. GM makes no secret that the hybrid versions are in limited availability—-that was fully intentional, and based on the market for such vehicles. GM has not “pulled the plug” on the BAS hybrids whatsoever.
 
Megfox, I don’t know why you think that the 2008 Saturn hybrid models will be drastically different from yours. That’s just not true. The VUE body style, of course, is different now that it’s based on the Opel Antara, but the hybrid powertrain is identical except for some minor tuning changes. It continues to use the 36V BAS system and 2.4 L LE5 Ecotec engine. The same powertrain will be in the Aura GL and the Chevy Malibu hybrid, too. You can (of course) choose to believe otherwise if you wish, but what I’ve said is accurate, no matter what your husband has read in “car magazines and online things”.
 
I don’t need or care to defend myself from a few ultra-disgruntled owners, but I have nothing to do professionally with Saturn or GM and never have. I’m a Saturn owner, and only since 2005. I also own a Toyota and a Chevrolet, and I’m quite satisfied with all three. I do hope that eventually both of you can reach the same level of satisfaction that many others have with their GLs, but given your experience and the way you’ve handled it, that probably isn’t very likely. Good luck!
#216 of 300
Re: There are Good things about the Hybrid Vue! [jray14] by chmsomm
Nov 05, 2007 (7:05 am)
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Replying to: jray14 (Nov 04, 2007 7:04 am)

Hi Jray14,
 
I think we have agreement on the statistics issue. I don't think consumers will ever have the numbers in order to make an accurate assessment of initial and continuing reliability problems. 30-40 people posting on the website complaining is a pretty significant fraction. Even 7 people out of 7000 with continuing unresolved problems is pretty high in comparison to other vehicles.
 
The small number of people with continuing problems have every right keep the heat on Saturn. Why shouldn't they, as disgruntled and dissatisfied customers, keep on posting and complaining when their issues are not being resolved? I have no doubt it is annoying, but is probably necessary.
 
The problem on the 2008 Green Line issue is not you, or Google. The issue is Saturn Corporate and the fact that dealerships are being evasive about delivery of the 2008 only fuels the speculation.
 
Saturn has alot of work to do restore confidence in its product, and rebuild its credibility.
 
It is a basic trust issue.
#217 of 300
Only a matter of time? by joncanada
Nov 05, 2007 (8:50 am)
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I'm glad that there are people who are very happy with their vehicles, as that gives me hope for mine, but do you not worry that it is only a matter of time before you experience issues? If not, what about how your vehicle was made differently makes you feel at ease?
 
I have experienced the battery harness issue after only just 500 miles, and I my ignition does not stick, but has become sticky. My worry is that in time I may also experience the squeaks and rattles, the lunging forward of the vehicle, the poor breaking, etc., that other people have experienced.
#218 of 300
Re: Vue Green Line thoughts after 1 week [bmwms] by jfvande
Nov 05, 2007 (10:24 am)
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Replying to: bmwms (Nov 23, 2006 7:08 pm)

I am amazed at the problems and the quality of service posted here. I purchased a 2006 VUE GL in May this year. My first SUV style car but by third GM vehicle. I now have about 7K miles and have had two non-routine service issues. This is not unusual compared with new Dodge, Buick, Chrysler, Mercury, and Toyota I have purchased over the years. The first was a “check engine” light than was non-blinking but the dealer (Saturn of Little Rock) provided a VUE courtesy car and corrected the problem (battery charging) promptly. The second non-routine service was the result of an alert notice mailed to me from Saturn regarding the wiring harness problem. This too was corrected promptly. I have never had any more prompt, friendly, and courteous automobile service over my 62 years of car ownership experience.
#219 of 300
Re: Only a matter of time? Nope not for me.... by hybridvue
Nov 05, 2007 (10:38 am)
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Replying to: joncanada (Nov 05, 2007 8:50 am)

What makes me feel at easy with my Saturn Hybrid Vue - to quote another poster - I am "insulated from reality".
 
If you read my earlier posts I did have problems with my Vue (dead battery + cruise control issue) and they were resolved. With over 28,500 miles and over 1000 turns of the ignition - if the problems have not resurfaced by now - the odds are that they will not. (And if they do - I will deal with them.)
 
If you go over this entire post you will find about 10-15 different owners who have had problems. If Saturn sold 7000 Hybrids - and the majority of owners had problems - you would think there would be more negative entries in this thread?
 
Most owners do not write when all is well - only when they have problems. While some regret their purchase - I do not.
 
In the mean time, when you see a Midnight Blue Saturn Hybrid Vue traveling down the road with Maryland plates - give me a wave. (That is a friendly wave.)

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