Last post on Dec 08, 2012 at 4:36 PM
You are in the Ford Escape Hybrid
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Ford Escape Hybrid, Steering, Suspension, Hybrid Cars, SUV
#7 of 31 ford hybrid- steering issue and front seat fabric
Feb 26, 2008 (11:21 am)
I bought a 2006 ford escape hybrid two years ago. I really loved it and loved the gas saving it gave me. Two major problems. Anyone else notice the seat fabric on the front seats getting loose. Wrinkles in the material and not the underseating. It was so bad that I finally took it in for inspection and repair. The answer the dealershipt gave me and ford itself was : Oh that is normal wear and tear. I could not believe it!
Second thing that started the first winter was the occasional power steering failure. The tool light would come on and the instruction to seek maint. It would stay on and the power steering would not come back on. Sometimes it would be off a few mintues / other times it would stay off longer. The problem was worse in the cold mornings when it was near 0 degrees. By the time I would get to the dealership it would start working. The problem began getting worse and I almost had an accident three weeks ago when it went out. Ford response was oh well cant find it it must not be happening so they were not going to go any further. I ask what about my warranty? They siad they could keep my car for a week to watch-without a loaner of course. That was the last straw. I will never buy another ford product. I went and sold it that say day . It was a great SUV but such bad customer service. I hope noone else has the same problems.
#8 of 31 Customer Service
Mar 01, 2008 (6:26 am)
All dealers are independant franchises. Ford has very limited control over how a dealer treats you. When you are shopping for a car at a dealer you aren't familar with, you should definately ask about their customer service record.
Check into it with people you know. All dealers are definately not the same. I use to work at a dealership where the line was "is that your signature? well congratulations, you are an owner and its not my problem." Now I work at a dealership that bends over backwards to make sure we help everybody to the extent we can.
#9 of 31 Re: ford hybrid- steering issue and front seat fabric [wemac1]
Mar 08, 2008 (8:10 pm)
I just had similar issues but with my electric power assist steering...on my FEH 2008!!!!!
After hearing a small ''tick'' around the instrument cluster, the yellow wrench came on randomly and I was loosing the power steering. It happened to me numerous times, even while turning at a light... with oncoming traffic. After manifesting itself for 2-3 days at the time, the problem went away every time I went to the dealer, so no codes were generated for diagnostic . Only on my 4th visit to the dealer were the techs able to see what was the problem. However, it generated a code which did not allow them to pinpoint the problem. In the end, the whole EPAS was replaced under warranty.
I love my FEH but I think this situation is unacceptable for such a new vehicle. I hate to say this but I lost confidence in my vehicle’s dependability.
... Hope not...
#10 of 31 Re: ford hybrid- steering issue and front seat fabric [wemac1]
Jan 22, 2009 (10:55 am)
I've recently experienced the same power steering failure twice in the past month. Both times the temperature was near zero and happened after very short trips (4 miles or less). The problem cleared up spontaneously after the engine was shut down and restarted a few minutes to a few hours later.
It was kind of hairy trying to maneuver the Escape out of a parking lot with very little steering available. At highway speeds the steering wasn't a big issue.
I took the vehicle to the dealer and they could find nothing wrong. I was told that there weren't any unusual events recorded on the computer. When talking to me they seemed to be amazed that there wasn't any power steering fluid to blame the problem on. Next time it happened I was to bring it to the dealer immediately. Good luck on that since it happens at night away from home.
I've had to have the brake control module and right front ABS speed sensor replaced under warranty. Other than that my '05 is a great vehicle.
#11 of 31 Re: ford hybrid- power steering failure
Mar 09, 2009 (12:08 pm)
After searching googling and reading tons of blogs it appears that all 2005 Ford Escape Hybrids are experiencing random acts of "power steering failure" and no single Ford Dealership has seen it before. Certainly someone has found the probelm and the repair. I have read somewhere that there is a "switch". I can't seem to get my Ford Dealer on board with that. Anybody have a Ford Part Number?
#12 of 31 Steering Locks Up / Failure While Driving
Jun 03, 2010 (7:40 am)
I just submitted a complaint to the NHTSB about this. Twice I've had the steering wheel lock up on me while driving. In each occassion, I was going roughly 30-35 mph when attempting to just follow the curve of the road. I'd be going straight, and then go to turn the wheel, and it'd be locked up. Then I'd of course hit the brake, which seemed to release the wheel.
And when I say lock up, I mean lock up ... like when the car is off, you take the key out, and the wheel literally locks. That type of lock up.
I'm curious if anyone out there has also seen this. I have an '09 FEH Limited, 20k miles, 4WD, no nav.
#13 of 31 Re: Steering Locks Up / Failure While Driving [jlcomstock]
Oct 18, 2010 (1:54 pm)
My husband and I have both experienced similar steering lock-ups, that last until you brake, which you do quickly because you are not going where you want to! Most recently, I was moving into position behind our motorhome at low speed when the steering froze. We have an '09 FEH, 22k miles FWD, no nav.
Have you resolved this yet?
#14 of 31 Re: Steering Locks Up / Failure While Driving [fullwoodsue]
by PFFlyer@Edmunds HOST
Oct 18, 2010 (2:01 pm)
Just so it's clear in my mind... you mean a lock up like when you take the key out of the ignition and it feels like the steering wheel can only move a fraction of an inch left and right? Or is it just locked solid?
#15 of 31 Re: Steering Locks Up / Failure While Driving [pf_flyer]
Oct 18, 2010 (4:27 pm)
I can't really say whether there is any movement or not. I just know the steering wheel won't turn where you want it to. It's very scary. My husband has had this 3 or 4 times when driving at road speeds. I had it at parking speed.
#16 of 31 Re: Steering Locks Up / Failure While Driving [fullwoodsue]
Oct 18, 2010 (6:03 pm)
It's a 100% solid immediate lock, I'd say. I'll be going into a curve, and the wheel won't move a millimeter. Unlike when the car is off and you can still wiggle the wheel a bit, this is a very solid lock. But there's so little time ... from time to lock to when I hit the brake is probably just half a second ... I can't begin to try to wiggle the wheel (nor would I want to take the time to find out).
It's enough to almost give me a heart attack. It's only happened twice in 26,000 miles. But if it catches me on a curve on one of these fast, two lane roads, I'll be off a hillside.
No response from NHTSB concern that I submitted many months ago. I honestly haven't even taken it to the dealer. Can't reproduce it. No warning lights. So I seriously doubt they could shed any light on anything.