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SUVs Suzuki Grand Vitara/Vitara 2006 Grand Vitara vibration problem
122 messages, Last post on Aug 28, 2009 at 12:06 PM
You are in the Suzuki Grand Vitara/Vitara Forum. Your Hosts are steve_ & tidester
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Replying to: broncododge (Mar 04, 2007 7:33 pm) I wonder what the proportion of vehicles with this problem is, and I wonder if it's confined to the US/Canadian market. I don't see much "chatter" about this on the Suzuki fan websites. |
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I started going through the Arbitrators but the problem with them is they don't have enough power to order the manufacturers to do certain things. Example is myself, I have installed some accessories (ei: Auto starter with alarm that cost me 700$ Canadian) I wanted to give Suzuki one last chance to fix my problem due to the fact that it's been a year and a half of comming back and forth to the shop with no real result. After they have that last chance, I would like them to buy the car back with all my accessories too but for some reason, arbitrators here in Vancouver can't order them to do that. Zusuki has caused me nothing but pain since I bought the car. Sorry for whinning every time but this is how i feel
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Replying to: i3oyet (Mar 05, 2007 1:22 pm) 
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Replying to: broncododge (Mar 05, 2007 1:46 pm) While I greatly appreciate your input, and think you're technically right here, I don't think this position on accessories is fair. We buy vehicles with certain expectations, and should not have to leave them stock in case it turns out they have problems no one can fix. Is it not enough that owners of such vehicles get no compensation for the incredible hassle they go through dealing with the vehicle itself? What is their time worth? $90 per hour like the dealership's mechanics? If that seems silly, bear in mind again that people buy new vehicles with certain expectations. This accessory business sounds like good material for a small claims case, unless buyback terms preclude any such action. What would happen in the case of a "tuner" car, with tens of thousands of dollars of stuff added (none of which related to the problems.)? I guess any damage done to buyers will eventually translate into future sales. I have friends who had a new Outback that Subaru spent a year failing to fix. They did a buyback /trade for a Forester. Hated it, traded for a new Toyota, and love it. Needless to say, they will never buy another Subaru. i3oyet, Which dealer did you buy the GV from? The city/town name will do if you don't want to name them.
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Replying to: xostnot (Mar 05, 2007 11:33 pm)
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Replying to: broncododge (Mar 06, 2007 6:18 am) IF the buyback means purchase price, then I wouldn't sweat the accessories. But if it's a depreciated price, AND the accessories AND the hassle are ignored, then I think there would be "damage" in the sense of a lost customer for the brand. If I were in this situation, and got either full purchase price back, OR some compensation for accessories, then I'd say to people that Suzuki resolved the issue as reasonably as could be expected. Otherwise I'd tell people my story and suggest they shop elsewhere. I'm not trying to offend you by saying that, it's just what I believe reasonable people will do. And of course Suzuki knows this. I do hope they handle it the best way, since as a GV owner, I want Suzuki to do well. But not at any special expense to me. |
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| First of all. Let me say that I am really disappointed what Suzuki woman said. Explain to me in words I can understand why I spend more money on getting the accessories removed from the car when the reality is Suzuki screwed up with the car they sold me and can not fix it for a reasonable time frame. Don't think that is very unfair and needless to say very stupid thing to do? I bought the car for the price that they spicified and I bouhgt it expecting it to work like every other brand new car. Tell me in what way I can explain this whole thing to you so you can understand it. I bought the car and have been patient for one and a half year going back and forth to the shop with no real result. Do you even understand and realize what kind frustration i'm going thruogh taking time off my work everytime just to take the car to dealer. Do you understand the meaning of a brand new car. Ohhhhh my goodness Suzuki woman. You really are something. Put this in your mind. one and a half year. with so many problems. Don't you think that is reasonable enough for them to say, You've already gone through all this trouble, let us make it up and give you your money back with all you accessories. Don't you think that is reasonable. Anyone in this forum please enlighten me if you think am not being reasonable. | |
For those you that interested. I bought the car in North Vancouver Susuzki here in vancouver, BC. Canada. Oh and another thing......Everytime I call, They don't have time to do it on Saturdays so I have to bring the car back to them on weekdays. at one point I had to wait there in the dealer for 5 hours because they kept telling me it should not take too long anymore. It's almost done......... for five hours......NOTE:::I am now starting to hear whining noise on first, second,third and fourth gear.. loudest is still second like I mentioned the first time but it is beggining to get louder....
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| Manufacturers should be reasonable in dealing with customers (When they screwed up with their design or part of their product fails and can not be repaired in a reasonable time frame they should step up and make things right and not make a fool of their customers)I will tell you time and time again Suzuki woman. I have been to the dealer for repair so many times and every time I would be told that the car is fixed and works like a charm. And when I drive the car, I see no change on the problem. I went up to the next level after a while. I e-mailed Suzuki canada and like I mentioned before again. I received no response untill I started filling a complaint with and arbitrator(CANVAP)approximately 2 months after. One of their customer service person contacted me and said they are willing to replace the transmission with a 2007 version. When I ask what happens after it's replaced with 2007 transmission and still have that same problem. I was told that they will do nothing but continue to fix the problem even if it takes 10 years or more. Now!!! tell me Suzuki woman. Would that be a reasonable thing to do. After more than one year of going back and forth to the shop a representative of a manufacturer will tell me that. I was told that their only obligation to the federal government of Canada is (to fix the problem how ever long it will take with no compensation and not even required to buy back the vehicle...Maybe this people think that we as customers don't have a life that can just devote all our spare time trying to get our Grabd Vitara fixed up. | |
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Replying to: i3oyet (Mar 08, 2007 1:15 pm) Thanks. We got ours from Richmond Suzuki. For its first oil change, I dropped it off after work. They gave me a loaner for free, which I returned when I picked up the GV after work the next day. That minimized the hassle for me, and gave them plenty of time. But it still meant I did over two hours driving in rush hour traffic. I had also had to make a trip back to them to pick up the owner's manual etc. which they failed to put in the vehicle when I bought it. I'm not happy with how they handled (or failed to handle) the baggy leather in the front seat bottoms, and the warped drivers side mirror. I don't like being told the regional rep will contact me about the seats, and never did. I don't like being told the mirror is not warped when I can see damn well that it is. (And why did they remove and replace my blind-spot mirror if they saw nothing wrong with the glass?) Those are minor things compared to your problem, but the result is that I'm getting the warranty interval servicing done somewhere else where it's cheaper, vastly more convenient, consumes less gas, and the staff are straight across with me. I should say I had a good impression of the N. Van Suzuki dealership. I stopped by there one Saturday or Sunday to see if they could check a check engine warning light, caused by my wife failing to screw the gas cap on properly. The only person around cheerfully did it on the spot, and for no charge. You have a manual transmission, and I don't. So I can't compare our GV. Usually such noises are indicative of abnormal wear in a manual transmission. There are lots of manual transmission GV's being sold all over the world, and I don't see much "buzz" about this problem. There's an issue with drivetrain/engine vibration, but not much about manual transmission problems. Do you participate in suzuki-formus.com? Have you tried taking it to a different dealer? I know how much hassle that is because we have to work at the same time the service depts. are open, but some other dealer might know how to handle this. Maybe it would drive home how much hassle this has been for you if you counted up how many trips to the dealer you've made on this issue, phone calls, letters etc. and tally up the total number of hours. Suzuki representatives don't seem to recognize what an impact this has on your life. Assuming the vehicle has manufacturing or design defects (and I see no reason why you would make up this hassle)I find their apparent lack of empathy particularly offensive. ----------------------- Reviewing your posts...just wondering about your crossbar noise problem. broncododge's suggestion about the height of the rack didn't make sense to me. Did you carefully install the filler strips after you mounted the towers? Any open slots on the rack are going to be really noisy. And after mouting this rack, go around and push up on the ends of the crossbars. It is difficult to mount this rack so it's really locked into the crossrails, even if it looks ok. I've read a report of one of these racks coming right off, and even if you know exactly why it has a problem, it's still hard to get it on right. Needs to be recalled, if you ask me. |
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