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SUVs Suzuki Grand Vitara/Vitara 2006 Grand Vitara vibration problem
122 messages, Last post on Aug 28, 2009 at 12:06 PM
You are in the Suzuki Grand Vitara/Vitara Forum. Your Hosts are steve_ & tidester
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Replying to: loukywells (Mar 04, 2007 4:49 am)  Well, first off, I would drive the truck to see if it's really fixed. Then I would make a determination on whether or not to contact an attorney. As for the guy in Canada-there is a bit of a difficulty here that all of us are shaking our head over. Firstly, your laws are different as you are a different country. Secondly, your TRUCKS AND CARS are different because your emission laws are much different. My take on the GV problem is that Suzuki lost a lot of money on this problem and they may be getting a bit strained at the bit to fix more trucks. We got a delivery of trucks that had come from Canada and they were totally different from what we are able to fix. Calls to American Suzuki were frustration VERY unhappy mechanics. Tons of electrical problems. Finally shipped them back to Suzuki at a loss. Arbitration is a very good way to get the powers that be to the table. Make sure you have all paperwork and records and state exactly what you want. I think with an arbitrator you will get satisfaction. It's just such a shame that Suzuki lets this kind of thing go on! Best of luck to you Kentucky and to you Vancouver. Suzuki woman strikes again.
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Replying to: broncododge (Mar 04, 2007 7:33 am)
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Replying to: xostnot (Mar 04, 2007 7:11 pm)
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Replying to: broncododge (Mar 04, 2007 7:33 pm) I wonder what the proportion of vehicles with this problem is, and I wonder if it's confined to the US/Canadian market. I don't see much "chatter" about this on the Suzuki fan websites. |
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I started going through the Arbitrators but the problem with them is they don't have enough power to order the manufacturers to do certain things. Example is myself, I have installed some accessories (ei: Auto starter with alarm that cost me 700$ Canadian) I wanted to give Suzuki one last chance to fix my problem due to the fact that it's been a year and a half of comming back and forth to the shop with no real result. After they have that last chance, I would like them to buy the car back with all my accessories too but for some reason, arbitrators here in Vancouver can't order them to do that. Zusuki has caused me nothing but pain since I bought the car. Sorry for whinning every time but this is how i feel
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Replying to: i3oyet (Mar 05, 2007 1:22 pm)
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Replying to: broncododge (Mar 05, 2007 1:46 pm) While I greatly appreciate your input, and think you're technically right here, I don't think this position on accessories is fair. We buy vehicles with certain expectations, and should not have to leave them stock in case it turns out they have problems no one can fix. Is it not enough that owners of such vehicles get no compensation for the incredible hassle they go through dealing with the vehicle itself? What is their time worth? $90 per hour like the dealership's mechanics? If that seems silly, bear in mind again that people buy new vehicles with certain expectations. This accessory business sounds like good material for a small claims case, unless buyback terms preclude any such action. What would happen in the case of a "tuner" car, with tens of thousands of dollars of stuff added (none of which related to the problems.)? I guess any damage done to buyers will eventually translate into future sales. I have friends who had a new Outback that Subaru spent a year failing to fix. They did a buyback /trade for a Forester. Hated it, traded for a new Toyota, and love it. Needless to say, they will never buy another Subaru. i3oyet, Which dealer did you buy the GV from? The city/town name will do if you don't want to name them.
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Replying to: xostnot (Mar 05, 2007 11:33 pm)
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Replying to: broncododge (Mar 06, 2007 6:18 am) IF the buyback means purchase price, then I wouldn't sweat the accessories. But if it's a depreciated price, AND the accessories AND the hassle are ignored, then I think there would be "damage" in the sense of a lost customer for the brand. If I were in this situation, and got either full purchase price back, OR some compensation for accessories, then I'd say to people that Suzuki resolved the issue as reasonably as could be expected. Otherwise I'd tell people my story and suggest they shop elsewhere. I'm not trying to offend you by saying that, it's just what I believe reasonable people will do. And of course Suzuki knows this. I do hope they handle it the best way, since as a GV owner, I want Suzuki to do well. But not at any special expense to me. |
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| First of all. Let me say that I am really disappointed what Suzuki woman said. Explain to me in words I can understand why I spend more money on getting the accessories removed from the car when the reality is Suzuki screwed up with the car they sold me and can not fix it for a reasonable time frame. Don't think that is very unfair and needless to say very stupid thing to do? I bought the car for the price that they spicified and I bouhgt it expecting it to work like every other brand new car. Tell me in what way I can explain this whole thing to you so you can understand it. I bought the car and have been patient for one and a half year going back and forth to the shop with no real result. Do you even understand and realize what kind frustration i'm going thruogh taking time off my work everytime just to take the car to dealer. Do you understand the meaning of a brand new car. Ohhhhh my goodness Suzuki woman. You really are something. Put this in your mind. one and a half year. with so many problems. Don't you think that is reasonable enough for them to say, You've already gone through all this trouble, let us make it up and give you your money back with all you accessories. Don't you think that is reasonable. Anyone in this forum please enlighten me if you think am not being reasonable. | |
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