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SUVs Suzuki Grand Vitara/Vitara 2006 Grand Vitara vibration problem
122 messages, Last post on Aug 28, 2009 at 12:06 PM
You are in the Suzuki Grand Vitara/Vitara Forum. Your Hosts are steve_ & tidester
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This is very strange. Just yesterday, I get a call from the dealer and I am told that the transfer case replacement DID NOT fix the vibration issue. The technician that performed the repairs drove the vehicle and gave it thumbs "down". The area rep from Suzuki of America drives it and gives it a thumbs "up". I am willing to give everyone involved the benefit of the doubt, but I also will not tolerate being played the fool. Now, five minutes ago, I get another call from the same dealership telling me that the transfer case replacement DID fix the vibration. Ok, which is it? Fixed or not? They are saying now that the vibration is "much less" than before, and it is now within acceptable limits. I was told that they test-drove another 4x4 GV Luxury Edition and the vibration is "consistent" with the other vehicle. Ok, how can any vibration be acceptable and consistent? Just because other vehicles of a particular model vibrate does not make it right, or acceptable. If it is a design flaw, then Suzuki must either make it right, as in COMPLETELY right, or take back the defective vehicle. There is no “middle” ground. They told me to drop off the rental car and take the GV home. I say, "hold on there, I want to DRIVE the vehicle before I give up my rental". So tomorrow, I go drive my lemon, err, I mean Grand Vitara..... I even mentioned the re-flash to the guy on the phone and he just ignored me and kept saying, "your car is fixed, your car is fixed, you car is fixed". So then I mention the letter that I wrote to Suzuki of America, and he says, "your car is fixed". I'll keep you posted as the saga continues. Regards, NoVitara4me
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Replying to: vitara4me (Mar 02, 2007 2:01 pm) Suzuki women: Who is this independent company buying the defective cars back?
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Replying to: loukywells (Mar 03, 2007 9:50 am) 
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You are not the only one with this problem. I have been told over and over and over by my dealer that the car is fixed and the problem was actually never fixed and now more problem.(even Suzuki canada is makeing it really hard for me)(I emailed them last december and never got a respond 'till i filed a complaint with CANVAP almost two mnths later) They now told me that they will replace my transmission "again" with a new 2007 version. I'm giving them one last chance after that I'm going all the way to the court and also get my car tested and post a warning on evey chat room I can find on the internet to teach this people a lesson for making their customer like a fool. Am still waiting for suzuki woman to give a respond to my question a while ago. Is she for real or one of them? good question..
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Replying to: i3oyet (Mar 03, 2007 11:40 pm)
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Replying to: loukywells (Mar 04, 2007 4:49 am) Well, first off, I would drive the truck to see if it's really fixed. Then I would make a determination on whether or not to contact an attorney. As for the guy in Canada-there is a bit of a difficulty here that all of us are shaking our head over. Firstly, your laws are different as you are a different country. Secondly, your TRUCKS AND CARS are different because your emission laws are much different. My take on the GV problem is that Suzuki lost a lot of money on this problem and they may be getting a bit strained at the bit to fix more trucks. We got a delivery of trucks that had come from Canada and they were totally different from what we are able to fix. Calls to American Suzuki were frustration VERY unhappy mechanics. Tons of electrical problems. Finally shipped them back to Suzuki at a loss. Arbitration is a very good way to get the powers that be to the table. Make sure you have all paperwork and records and state exactly what you want. I think with an arbitrator you will get satisfaction. It's just such a shame that Suzuki lets this kind of thing go on! Best of luck to you Kentucky and to you Vancouver. Suzuki woman strikes again.
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Replying to: broncododge (Mar 04, 2007 7:33 am)
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Replying to: xostnot (Mar 04, 2007 7:11 pm)
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Replying to: broncododge (Mar 04, 2007 7:33 pm) I wonder what the proportion of vehicles with this problem is, and I wonder if it's confined to the US/Canadian market. I don't see much "chatter" about this on the Suzuki fan websites. |
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I started going through the Arbitrators but the problem with them is they don't have enough power to order the manufacturers to do certain things. Example is myself, I have installed some accessories (ei: Auto starter with alarm that cost me 700$ Canadian) I wanted to give Suzuki one last chance to fix my problem due to the fact that it's been a year and a half of comming back and forth to the shop with no real result. After they have that last chance, I would like them to buy the car back with all my accessories too but for some reason, arbitrators here in Vancouver can't order them to do that. Zusuki has caused me nothing but pain since I bought the car. Sorry for whinning every time but this is how i feel
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