- #31 of 122
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Not flashed yet.........
by vitara4me
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Nov 29, 2006 (8:51 am)
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I had an appointment with the dealer to have my ECU flashed, but then the dealer cancelled my appointment. They stated that they talked to a Suzuki of America Field Rep for the west coast, and he told the dealership that I already had the latest ECU software.
So I am back to square one again. I don't think Suzuki gives a crap about the vibration issue. If they did they would be bending over backwards to fix it. It seems that Suzuki is hoping that I will just "go away".
I had to buy an air filter recently. I called every parts store in the area; Pep Boys, AutoZone, Kragens, NAPA...no one has an air filter for this vehicle.
I had to drive to Santa Ana, California (a one hour drive) to find a dealer that was still in business. The dealer (Suzuki Depot in Santa Ana), told me that I had to drive to a different location 3 miles away to buy a filter. I drive to the other building and order the filter. 20 minutes later, I am told that the filter is not at that location. I have to drive back to the dealer to get the filter. So in other words, the dealer had me drive to another location, just to PAY FOR THE FILTER, then go to another building to get the filter. What kind of customer service is this???
It took me a total of 3 hours to get a #!%& air filter for my Grand Vitara.
Maybe I will wake up tomorrow and all of this will just be a bad dream. 
Regards.......... 
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- #32 of 122
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Re: Not flashed yet......... [vitara4me]
by broncododge
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Nov 29, 2006 (2:20 pm)
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Replying to: vitara4me (Nov 29, 2006 8:51 am)
Wow, I am really shocked that the dealer was so non-responsive. Am I allowed to ask the phone number of the dealer? Here on the forum? You can always order a filter in advance and have it shipped to you in advance. I keep many Zuke parts in my garage just for the purpose of future need. Suzuki woman to the rescue! 
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- #33 of 122
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Re: Not flashed yet......... [broncododge]
by tidester HOST
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Nov 29, 2006 (2:28 pm)
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Replying to: broncododge (Nov 29, 2006 2:20 pm)
We prefer that you not post phone numbers and other contact information in the Forums. You can, of course, mark your email address to be visible to other members in your Forums profile for private communications.
tidester, host
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- #34 of 122
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Re: 2006 Grand Vitara vibration issue....... [vitara4me]
by loukywells
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Jan 06, 2007 (5:03 pm)
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Replying to: vitara4me (Oct 26, 2006 2:40 pm)
I have the '06 GV luxury 4x4 and I also have had issues with the vibration since I bought it new. The dealer has replaced the front axle assembly and it did not help. They also stated that the vibration is in the engine due to the fact that you can hear it when the rpm's are up...can't remember the actual rpm's). I drive around 700 miles a week (hwy) and it drives me crazy. I went back to the dealer last month due to several rattles that now have shown up...very frustrated. The tech also had me drive another luxury and it did the same thing. I feel that I'm stuck with a vehicle I do not enjoy driving.
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- #35 of 122
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Re: 2006 Grand Vitara vibration issue....... [loukywells]
by broncododge
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Jan 06, 2007 (7:35 pm)
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Replying to: loukywells (Jan 06, 2007 5:03 pm)
Wow, it must be a very loud vibration! You have to flash the ECM in order to get rid of the vibration. It really isn't a hardware issue. The engine is controlled by the ECM and it's a 20 minute reprograming flash that should take care of the vibration. Now about the rattles you are hearing. What is it that is rattling? Did anyone tell you WHAT it is that is rattling? Is is coming from the engine -or from the rear, or from where? Hang in there, once you get it all worked out, I believe you will just love the truck, but yours seems to be having some kind of issues. Maybe it wasn't a great idea to replace the front axle assembly since it isn't an axle issue-could that be the source of the rattle? Can anyone outside the vehicle hear the rattle as you pass by them? You mention several rattles-they must be coming from multiple places can you be more specific? SUZUKI WOMAN strikes again...
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- #36 of 122
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Re: 2006 Grand Vitara vibration issue....... [broncododge]
by loukywells
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Jan 08, 2007 (6:59 am)
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Replying to: broncododge (Jan 06, 2007 7:35 pm)
I looked at my receipts and they actually replaced the differential. You have to keep in mind that I travel much more than the average person so I might spend approximately 6 hours at a time (daily) driving and I hear everything. They did correct several rattles, which was the overhead console and the other one was an airbag harness that had come lose in the roof assembly. There is another rattle that they cannot locate, which is in the moonroof assembly. I can't even use my bluetooth headset properly due to the fact it is so loud inside the vehicle...engine & road noise. It's just frustrating that I bought the top of the line vehicle and I'm having these types of problems. I called the dealer this morning and they are looking into the '07 as a replacement...just don't want to be out anymore money.
With this vehicle, it seems there is a trend starting. I've had the front seat replaced due to the leather wearing at 12,000 miles...that's another issue. I want to stay with Suzuki since this is my 3rd vehicle in the past 4 years (2 XL7's). With my driving, I purchase a car every two years. I guess I'm a little more anal when it comes to vehicles since I practically live in it.
I'll let Suzuki know about the ECM re-program but the some of the droning noise is while your sitting still and around 2,500 rpm's. Will the reprogramming fix it?
Thanks for your reponse.
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- #37 of 122
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Re: 2006 Grand Vitara vibration issue....... [loukywells]
by broncododge
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Jan 08, 2007 (8:27 am)
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Replying to: loukywells (Jan 08, 2007 6:59 am)
Wow, trade it in... You have had more collective problems than I have ever seen in one truck. The flash on the ECM corrects the vibration issue. You have a droning noise? It may fix it, I am not too sure about it having not hearing the droning. The rattles you are talking about are just the most amazing thing for one single truck to have THAT many problems. The leather seats really blow me away. I have NEVER heard of that not ever. Keep me up to date with the ECM flash-I now need to know if it fixes the droning. And, to not be able to use bluetooth for all the noise- I have NEVER heard of that-not ever. Lemme know. suzuki woman strikes again!
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- #38 of 122
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Re: 2006 Grand Vitara vibration issue....... [broncododge]
by loukywells
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Jan 09, 2007 (6:38 pm)
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Replying to: broncododge (Jan 08, 2007 8:27 am)
I went to the dealer today to see if they could flash the ECM. They stated that they did not have the software to do it. I test drove an '07 4x4 luxury (which was the service managers' demo)and it has the same vibration in it at 65mph over 2500 rpm's. Suzuki stated that this problem is a design flaw that cannot be corrected; therefore, we are setting up a meeting with the DM of Kentucky to review the issues. I have to say that both the dealer and Suzuki have been very pleasant to deal with. The dealer now is trying to get me into the new XL7. The problem is that it looks like I've lost around $7,000 in depreciation in 6 months...ouch. We shall see.
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- #39 of 122
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Re: 2006 Grand Vitara vibration issue....... [loukywells]
by broncododge
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Jan 10, 2007 (5:41 am)
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Replying to: loukywells (Jan 09, 2007 6:38 pm)
Well, I am a new York dealer and we have the flash software and we have been able to correct the vibration by flashing it. I find that not all the Grand Vitaras have the vibration issue it is hit or miss. Who told you that it was a design flaw? Did you speak to corporate Suzuki? Just a question because I would have heard that one first hand if it were actual. If you hold out, you might be able to get Suzuki to use an arbitrator to switch you into a new xl-7 without a change in payment. Insist on it. DO NOT TRADE THAT CAR. The dealer cannot trade you out of a defective car-call Suzuki directly. Suzuki woman
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- #40 of 122
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Re: 2006 Grand Vitara vibration issue....... [broncododge]
by loukywells
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Jan 10, 2007 (1:43 pm)
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Replying to: broncododge (Jan 10, 2007 5:41 am)
Thank you so much for that information. The dealer called today and stated that they found the perfect XL7 for me, which is around $25,000. They further stated that I would need to pay $9,000 and I could drive it home...my jaw hit the floor. The dealer also stated that the DM called him last night and stated that the issue was an engineering issue with no fix. The car is paid off, so I really don't want to spend much more to get into an XL7. I'll let you know the outcome as the story unfolds. Regards.
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