Last post on Feb 13, 2013 at 8:13 PM
You are in the Subaru B9 Tribeca Maintenance & Repair
What is this discussion about?
Subaru B9 Tribeca, Transmission, SUV
#109 of 113 Re: Trans issue brand new 13 [dadoffive]
Feb 05, 2013 (11:32 am)
Sounds like you found out that the dealer's customer service wasn't what you had hoped. Do you have any other dealership options within a reasonable distance? The fact that you're in contact with SOA should help, but they work through their dealership network. If the dealership is not helpful, it hobbles SOA's response as well.
#110 of 113 Re. Subaru Tribeca B9 transmission problems
Feb 05, 2013 (4:45 pm)
You have discovered how poor the Subaru service network has become and how poorly Subaru deals with its customers. B9 transmission problems seem to be a recurring issue. I went through it ad-nauseam with Subaru Canada. Was told basically that I was crazy and there was nothing wrong with my car! They were really unpleasant and rude. I have replaced my Subaru with another make, as has my brother. I have nothing favourable to say about Subaru and have not recommended them to anyone. If enough of us complain, maybe they will eventually do something about it. Needless to say it does not help our financial loss, nor address the headache of having to drive 100 miles for each service visit I made.
#111 of 113 Re: Re. Subaru Tribeca B9 transmission problems [sept2martin]
Feb 05, 2013 (5:32 pm)
Exposure in numbers does seem to make a company either lose potential customers or have the government make them recall the problem. lawyers getting involved helps also. If I don't get my money back I will be using an attorney. The local news works doing a story for consumer fraud. It helps when you know someone that works at the station also. Which in a few days I will call and ask them to help.
#112 of 113 Re: Re. Subaru Tribeca B9 transmission problems [dadoffive]
Feb 09, 2013 (11:59 am)
I have a TRIBECA with 24000 miles on it, at 22k miles it started doing this jerking going up hill on slight acceleration, is like the transmission were not shifting speeds. Feels like an engine misfire but I'm sure it is a transmission problem.
The dealer already changed the Torque Converter but the problem is still there.
If several people is having the same problem we might have this guys to doing something real to fix the issue.
#113 of 113 Re: Re. Subaru Tribeca B9 transmission problems [hectorpm]
Feb 13, 2013 (8:13 pm)
subaru said twice now they are sending it to a supervisor still no reply they were supposed to send a service rep to another dealer no reply.
The car is falling apart daily. I bought this car with 7 miles on it.
Here are the issues.
Almost immediately the transmission while shifting into first gear would bang into gear. I would bang so hard that my wife and I though we might have gotten rear ended. They relearned the transmission which lessened the banging but created other issues. The car now gets 5 MPG less than when we bought it. It is winter here and the cooling fan for the motor comes on in 30 degree weather after only 10 min of drive time. The engine is running louder and when the car is at a red light it often just lurches forward for no reason. I talked with a friend who is a mechanic and he explained to me what they did. He said they changed the engine control unit to shift differently. He said by doing that it simulates like the car is towing something. This causes the car to run hot. We have had the car lurching forward at a red light and when trying to parking. We have the lurching, the louder engine noise, and the poor gas mileage. The weather strip is falling off over the driver's side rear seat passenger. The front end makes a banging noise when the wheel is turned fully to the right. The left is fine.