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Subaru B9 Tribeca Transmisson Problems

113 messages,  Last post on Feb 13, 2013 at 8:13 PM

You are in the Subaru B9 Tribeca Maintenance & Repair Forum.

What is this discussion about? Subaru B9 Tribeca, Transmission, SUV

Messages Page 12 of 12

#106 of 113 Trans issue brand new 13 by dadoffive

Jan 19, 2013 (8:56 am)

Our car is two weeks old. Within the first week our brand new tribeca was shifting hard. It only had 7 miles when we purchased it. Now its two weeks old and it does it several times during driving some harder shifts. I just sold our volvo xc90 and we had a new trans. in that. I know what this shift hard means a bad trans. right from the factory. My volvo had the same hard shift as the trans. went bad. Has anyone else had this issue brand new. I am taking it into the dealer. I drive around miles a week to work and back.

#107 of 113 Re: Trans issue brand new 13 [dadoffive] by dadoffive

Jan 30, 2013 (11:19 am)

Replying to: dadoffive (Jan 19, 2013 8:56 am)
We took it in today. We took the serviceman for a ride and it did it twice in a quarter mile. He said its not normal. He told me he would try the computer to see of he could change the shift. I know this will not fix the issue it's just a patch fix. lets see how good the customer service really is. This car is brand new and has a bad trans. Buyer beware.

#108 of 113 Re: Trans issue brand new 13 [dadoffive] by dadoffive

Feb 05, 2013 (11:19 am)

Replying to: dadoffive (Jan 30, 2013 11:19 am)
I have been repeatedly lied to by the subaru dealer. I have asked to talk with the owner and I have been told he was on vacation and he was in a meeting on the same day 10 minutes apart by two different people. They have not fixed the car they made it worse I get 5 mpg less since they have given it back it still bangs on hills and shifts later and the motor is working harder cause of the way they didn't fix the car. The back lift-gate is broken. This is crazy for a car that is almost a month old that has had transmission problems from the first week. I have spoken with numerous people asked for my money back. I cannot have a car that is in the shop more than out and is not dependable. I should not be getting 5-mpg less when it was getting 20 mpg after they have reset the trans to shift later. To cover up a bad transmission. It is making the motor work harder you can hear it and it is not shifting at the right rpm. I have been told today that the subaru rep. cannot make it til friday if he can make it. They have no non smoking cars available at the moment. So basically no one will address giving me my money back and No one will have the subaru owner Bill Stamps call me. Buying this car was a huge mistake with bad service and nothing but lies from service. I will be posting the bad service all over the internet and soon I will be showing up at the dealers to warn customers not to buy from subaru. This is just a stall not to fix a problem instead of making it right. The transmission has not been changed in this model year from last and someone else had three transmission put in. So you are aware you have a problem and you know you cannot fix it. This is the reason for the poor service. Instead of taking pride in it and fixing it right. This is a disgrace and a brand new 35,000 car with a bad transmission and you will not give me my money back. Along with other issues the car has.
On Feb 1, 2013, at 2:40 PM, Subaru of America, Inc. wrote:
 
Hello Lorraine,
 
Please reply to this email to let me know if your husband took the vehicle to Colonial Subaru on Monday.
 
Thank you,
They will not fix the transmission stay away don;t buy this car it is a nightmare!!!

#109 of 113 Re: Trans issue brand new 13 [dadoffive] by xwesx

Feb 05, 2013 (11:32 am)

Replying to: dadoffive (Feb 05, 2013 11:19 am)
Sounds like you found out that the dealer's customer service wasn't what you had hoped. Do you have any other dealership options within a reasonable distance? The fact that you're in contact with SOA should help, but they work through their dealership network. If the dealership is not helpful, it hobbles SOA's response as well.

#110 of 113 Re. Subaru Tribeca B9 transmission problems by sept2martin

Feb 05, 2013 (4:45 pm)

You have discovered how poor the Subaru service network has become and how poorly Subaru deals with its customers. B9 transmission problems seem to be a recurring issue. I went through it ad-nauseam with Subaru Canada. Was told basically that I was crazy and there was nothing wrong with my car! They were really unpleasant and rude. I have replaced my Subaru with another make, as has my brother. I have nothing favourable to say about Subaru and have not recommended them to anyone. If enough of us complain, maybe they will eventually do something about it. Needless to say it does not help our financial loss, nor address the headache of having to drive 100 miles for each service visit I made.
Subaru.....WAKE UP!

#111 of 113 Re: Re. Subaru Tribeca B9 transmission problems [sept2martin] by dadoffive

Feb 05, 2013 (5:32 pm)

Replying to: sept2martin (Feb 05, 2013 4:45 pm)
Exposure in numbers does seem to make a company either lose potential customers or have the government make them recall the problem. lawyers getting involved helps also. If I don't get my money back I will be using an attorney. The local news works doing a story for consumer fraud. It helps when you know someone that works at the station also. Which in a few days I will call and ask them to help.

#112 of 113 Re: Re. Subaru Tribeca B9 transmission problems [dadoffive] by hectorpm

Feb 09, 2013 (11:59 am)

Replying to: dadoffive (Feb 05, 2013 5:32 pm)
I have a TRIBECA with 24000 miles on it, at 22k miles it started doing this jerking going up hill on slight acceleration, is like the transmission were not shifting speeds. Feels like an engine misfire but I'm sure it is a transmission problem.
 
The dealer already changed the Torque Converter but the problem is still there.
 
If several people is having the same problem we might have this guys to doing something real to fix the issue.

#113 of 113 Re: Re. Subaru Tribeca B9 transmission problems [hectorpm] by dadoffive

Feb 13, 2013 (8:13 pm)

Replying to: hectorpm (Feb 09, 2013 11:59 am)
subaru said twice now they are sending it to a supervisor still no reply they were supposed to send a service rep to another dealer no reply.
The car is falling apart daily. I bought this car with 7 miles on it.
Here are the issues.
Almost immediately the transmission while shifting into first gear would bang into gear. I would bang so hard that my wife and I though we might have gotten rear ended. They relearned the transmission which lessened the banging but created other issues. The car now gets 5 MPG less than when we bought it. It is winter here and the cooling fan for the motor comes on in 30 degree weather after only 10 min of drive time. The engine is running louder and when the car is at a red light it often just lurches forward for no reason. I talked with a friend who is a mechanic and he explained to me what they did. He said they changed the engine control unit to shift differently. He said by doing that it simulates like the car is towing something. This causes the car to run hot. We have had the car lurching forward at a red light and when trying to parking. We have the lurching, the louder engine noise, and the poor gas mileage. The weather strip is falling off over the driver's side rear seat passenger. The front end makes a banging noise when the wheel is turned fully to the right. The left is fine.

Messages Page 12 of 12

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