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Hyundai Sonata, Sedan
#120 of 141 Re: Accident Report - 2009 Sonata GLS I4 Auto rear ended [terrymsu]
Nov 04, 2009 (9:09 am)
We got the car back last night (so it took 9 days in the shop for repair).
The total came to over $2000; I'll try to give a breakdown tonight or tomorrow, but there was a lot more work that needed to be done once we and the auto repair shop discovered just how smashed in the spare tire wheel well was in the trunk. However, the car looks perfect now, externally (the paint job is incredible; I'm reminded of how nice the metallic fleck paint is on the car, with a nice deep fire). It is possible, if you know what you're looking for or if you have two Sonata's side by side, to see that our spare tire wheel well is "off" slightly, but it's pretty much the best that can be done without total replacement of the trunk.
My wife's back is even starting to get better, and she's back down to not needing the pain relievers that she worried were making her too drowsy.
The loaner car our insurance got us was a 2010 Sonata GLS I-4 (with 8500 miles on it; I thought we were racking up the miles!) that did NOT have PEP, and that someone had smoked in. It was a nice car.... but there is a HUGE difference in the feeling of quality in the car between having PEP or not, especially in the feel of the driver's seat; my wife really needed that lumbar support that was missing in the rental after how her back was hurt from the accident (she was rear-ended in a pretty horrific accident by a car doing >50 back in 1989, and her back has been problematic ever since; it's one of the reasons I wouldn't even look at the non-PEP Sonatas, she needed the extra lumbar support normally, much less after this last accident). I'll say it again here for the record though: Hyundai should seriously consider just making PEP standard on ALL Sonatas, as the feeling of quality in the car (especially in Rentals and such) would be a useful marketing tool all by itself. Doing so would probably only add $500 to the base price, which is not going to be noticed after two years.
Oh, and as a preview of my "Full Report" to come: XM (the company) is just AWFUL. They need to just wither and die, and be replaced by a company that actually gives a darn about customer satisfaction. I have NEVER seen a company that treats their own PAYING CUSTOMERS (when our 3 month trial ended two months ago, we purchased a three year XM Everyingthing subscription (though not Best of Sirius) for the Sonata) so poorly. I'm not normally a "Write a letter to the company" kind of guy, but I'm going to end up writing a letter expressing my extreme disappointment with them, along with posting it here in the next week. Since they've also reneged on promises to Congress that they made when they merged with Sirius (the ala-cart packaging promise, in particular), I'm also going to contact my Congressman to see if they want to reexamine whether Sirius/XM needs to have some corrective action taken about their monopoly. Something needs to be done.
#121 of 141 Re: Accident Report - 2009 Sonata GLS I4 Auto rear ended [billward]
Nov 04, 2009 (2:54 pm)
Glad to hear that your car was repaired to your satisfaction. I'm curious to know what sort of problems you had with XM. Also, what is PEP? Thanks!
#122 of 141 Re: Accident Report - 2009 Sonata GLS I4 Auto rear ended [billward]
Nov 05, 2009 (12:27 pm)
Ok, as promised, here's the breakdown of my experience. In this case, I used The Body Shop, from Checkered Flag, in Virginia Beach, to do the repair. A bit eye opening in one respect on how expensive the car was to repair, by the way.
The original estimate for the repair itself was $857.20 (total), with $425.28 in parts/painting, and 3.2 hours labor, plus 4.2 hours for painting labor (and an additional for the painter's helper, but at a lower rate). Final cost was $2079.72, with $462.28 in parts; the huge difference wasn't parts, it was labor, as they ended up needing 28.8 hours of labor and 6.6 hours for paint, with the increase in time being mostly from the damage inside the trunk (in the wheel well, primarily, 18 hours was in that). The crushed spare tire wheel well is the only place where you can still tell the car was damaged, even after all of that work, and you have to be LOOKING to see it even then. In fairness, we only discovered just how badly the wheel well was crushed the evening before we turned the car over for the repair; the estimate did not include that, as it was only something that was suggested as a possible problem prior to going up on the lift, until we pulled the carpet up and examined the well; we would have had quite a problem getting the spare out if needed prior to the repair. They totally replaced the rear bumper, the lower cover (the piece beneath the bumper, which was shattered badly), and the right and left rear lower panels (behind the rear wheels, on the side, below the join line). I was surprised they needed to replace those, but I suppose they must have been part of the rear crumple zone, or were damaged when the other car dove under the rear.
The paint job is outstanding; just seeing the paint job, I want to fall in love with my poor car all over again, as the metallic flake still picks up the light so nicely. They were very careful to ensure that it all matched perfectly, although that wasn't difficult since it's a 2009; Hyundai still uses the same color, of course, so it wasn't tough to match, and the car was so new there wasn't any fading. I haven't been able to find any orange peel or overspray, either, though I haven't had the ability to look extensively in bright light to be sure. Regardless, the car looks outstanding.
While our car was in the shop, our insurance company obtained an Enterprise Rental Car; Enterprise arranged to do their best to match our Sonata, and got us a Grey 2010 Sonata (with 8500 miles already on the ODO... WOW, that's high for a car that had to be less than 2 months old!). Unfortunately, the previous renter had not bothered to read that he or she was not allowed to smoke in the vehicle; it REEKED of smoke, but that wasn't Enterprise's fault. The car did not have PEP, however (the Preferred Equipment Package, for those who don't know the shorthand), which was the first time I'd driven a Sonata without PEP since we'd bought ours in May (although I'd had a rental 2008 without it in the Spring of 2008 for almost a week while down in Florida, after having had a 2008 Limited V6 with all options for a week in fall 2007). The lack of PEP was a bit tough; my wife was the one who ended up needing to use the rental, and she had a bad back to begin with; it' been particularly tough since the accident. Ironic that one of the reasons we had PEP to begin with was the driver's seat with Lumbar support, and when she needed it most, the replacement didn't have it. The difference between PEP and non-PEP is sufficient that I would urge Hyundai to just make PEP standard on ALL Sonata's except for the I4 Manual, and consider it even for that. In the rental market alone, the difference in perception for folks who've never driven a Sonata would be worthwhile, I believe.
The last point to bring in is an odd one, but one I've already strongly eluded too in a message earlier: the rental car, though equipped with XM, did not have it activated. However, last week, my daughter (away at college) was assaulted by one of the other college students, and needed to come home for the weekend. She's attending a well known (in Virginia, at least) private college three hours+ each way away from our home. Since we have XM-Everything, specifically so that when we have to travel we can have radio we want to listen to, I called up XM to ask them to turn on the rental for the weekend; after all, it's not like we could make use of the radio while our car was in the shop. I had all of the information available for them, and ended up spending an hour before being told "We don't allow even previews. If you want to MOVE your subscription, it's a $15 charge, and you can only do it once." No working with me. No "Customer is always right." No customer service. No >POLITENESS< as they were quite hostile to the idea of doing anything unless I gave them my credit card FIRST so they could bill. At a time when folks are having a hard time with finances, that's not the attitude that will win them customers. I PROVED to them that I have a subscription, gave them everything they needed, explained what was going on, etc. The attitude of XM was "We don't care, we already have your money." That company just needs to DIE, or to have the entire company replaced with people who'll do a better job; shouldn't be hard to find folk who are willing to do what it takes to have happy customers. All in all, XM is just AWFUL.
#123 of 141 Re: Accident Report - 2009 Sonata GLS I4 Auto rear ended [billward]
Nov 06, 2009 (6:26 am)
Regarding the XM, while I am not too educated on the details about XM contracts..provisions etc. I too have rented cars equipped with XM but it was not active. I inquired about this with our local Enterprise office and they replied that XM has a 3 month complimentary subscription on the cars they (Enterprise) buys just like the average buyer but do not bother to renew or extend that trial subscription due to the obvious reasons...$$$$$$. I did not know a subscriber to XM in their personal vehicle could temporarily "turn-on" an expired trial subscription in a rental then revoke it once the rental was returned. Seems,on the face of it, more trouble than its worth for XM to bother doing it so maybe that is why they make it difficult to do this.
#124 of 141 Re: Accident Report - 2009 Sonata GLS I4 Auto rear ended [targettuning]
Nov 10, 2009 (5:28 am)
You mean XM doesn't undertand the concept of giving people a "taster" to get them interested enough to want service in their own automobile? If I was XM, I'd have XM blaring in every rental car I could, from the day the rental agency got it until it was sold to a private owner (at which point the three month subscription would start) to get folks to LISTEN to XM and want it in their own automobile when they get home (lets face it, 80% of rentals are to folks who are temporarily unable to use their own automobile, or who are on travel; that's a GREAT market to get folks to realize why they want XM in their own car).
The more who listen, the more potential customers you'll have... and the more you make. It's what capitalism is about: show why the customer wants your product, and they'll buy it.
Like I said, XM needs to DIE; they are SO mismanaged, and customer hostile, that they need to just be replaced by a company that gives a darn.
#125 of 141 2009 Sonata interior window fogging
Nov 20, 2009 (5:41 pm)
Greatings all. I have a new 4cl limited. I have noticed on several occasions that after the car has been sitting outside overnite, the interior glass fogs up! I di not find any moisture inside the car, no leaks. yet it fogs up, Similar in daytime too. Does it depend on temp/dew point etc? No other in cars near me fog up. What gives?
#126 of 141 Re: 2009 Sonata interior window fogging [mantag]
Nov 20, 2009 (6:11 pm)
Do you leave the heating/air conditioning on auto? If you are not using the auto setting you may me trapping moisture if you use recirculate setting.
#127 of 141 Re: 2009 Sonata interior window fogging [mantag]
Nov 20, 2009 (6:33 pm)
I have a 2009 limited v6. I have the same issue. no evidence of leak or moisture. But my windows are fogged every morning. even when my other cars are perfectly clear.
On cool nights when I leave work, I look at a parking lot of clear windows except for mine and a friend (who also has a sonata)
I have just accpted that Sonata's windows magically fog up.
#128 of 141 Re: 2009 Sonata interior window fogging [newowner10]
Nov 24, 2009 (10:32 am)
hmmm...can't recall exactly. I use both auto/manual cooling/heating. I can't remember which way I leave it when I turn off car. But, I shouldn't have too - right?
I thought perhaps maybe I leave all the vents in the open position, but who wouldn't? Does that cause outside air to still flow inside to cause fogging on the interior depending on outside air temp/de point/humidity etc??
My main thing is, during the winter I do not want to come outside and have to worry about scraping off the INSIDE of the glass due to outside/inside air temp is below freezing!
Again, it does not happen all the time. Wonder if their is a TSB on this? Would dealer/Hyundai know anything about this?
#129 of 141 Why? Don't know.....
Nov 24, 2009 (10:40 am)
I think all Sonatas do this.... at least since 2003 model year.
I couldn't tell you why. Luckily, their defrosters work extremely well.