Last post on Sep 06, 2012 at 8:32 AM
You are in the Chevrolet Uplander
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Chevrolet Uplander, Van
#141 of 218 Re: 2006 Chevy Uplander [gmcustsvc]
May 12, 2010 (7:09 am)
gmcustsvc - I hope you're a better representation of GM than I dealt with. When I called GM's customer service to tell them that after 8 or 9 attempts to repair the door opening by itself, it opened at 70 miles per hour on the interstate. Opened completely! I had to maneuver several lanes of traffic with terrified, screaming children and road debris hitting them in the face to get stopped. The GM rep told me that as long as I have my kids in car seats, it shouldn't have been a big deal. After all, it's not like they are going to fall out.
I could have chalked up the problems with the Uplander to the design just being crap, but with that kind of customer service, I'll NEVER buy another GM.
#142 of 218 Re: 2006 Chevy Uplander [njones60]
May 12, 2010 (9:27 am)
I actually had to sue GM over my Uplander. I really did not get a whole lot, I was hoping to get enough that I could trade the vehicle in and get something different, but after I paid attorney fees and everything else, it was really just a waste of time. I am suppose to still be covered under factory warranty since I have had the vehicle for less than 36 months and have less then 36k miles, but they are telling me that the warranty is void..... If I had know that this vehicle was going to be such a pain I would have never purchased it. The worst thing is that since I owe a LOT more than it is worth I can't even get rid of it. I just have to pray that the door will not open any more, I did turn off the electrical components and took the fuse out for the door so the door has to be operated manually now.
#143 of 218 Re: 2006 Chevy Uplander [njones60]
May 12, 2010 (1:36 pm)
I apologize for the experience that you had. Can you please email me with more details so I can look into the situation further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service
#144 of 218 Re: Door Problems - SAFETY [gmcustsvc]
May 16, 2010 (12:07 pm)
I just wanted to let you folks know that I have a 2005 Uplander with 36k miles and it is going in for the 4th day straight regarding the sliding door problems. It has opened while we were driving. Sometimes it opens part way and sometimes all the way. It does the same when closing (part way, all the way or not at all). And when it is closed the chime rings all the time. The dealership seems very reluctant to call corporate service and I don't know why, maybe it will cost them money???
#145 of 218 Re: Door Problems - SAFETY [njones60]
May 16, 2010 (4:54 pm)
After about 9 months we finally settled out of court as advised by my attorney. If we would not have settled, it may have gone on for years. I did contact the BBB,but since we purchased the vehicle and live in Florida there is a much lengthier process than if we lived in a different state. I still have the vehicle since I owe too much to trade it in. We have taken it back to the dealer 3 times since we settled to try to get it fixed, basically I am stuck with the biggest piece of crap on the road. I also have been screwed out of the rest of my factory warranty. According to our paperwork from the dealer we should be covered until November 2010 or until 36k miles, but GM is saying that the warranty is over at only 20k miles and after we only owned the vehicle for just under 2 years. We are the first owners and purchased it new from the dealer off the showroom floor. I will never purchase a GM product again!
#146 of 218 Re: Door Problems - SAFETY [chevyhater]
May 17, 2010 (11:58 am)
Can you please email me more information as to what is going on with your situation so I can look into it further for you? You can find my email by clicking on my name. Thank you,
Mariah GM Customer Service
#147 of 218 Re: Door Problems - SAFETY [gmcustsvc]
May 23, 2010 (9:19 am)
I also have a problem with the door. I had it fixed less than 2 months ago, and it has started all over again. It starts with the driver's passenger read side not closing. I figured out that I could switch it to manual to close the door and stop the chime. The passenger rear door side just stopped working. So I switched it to the manual position. Then the chime won't stop while driving. Then the chime doesn't stop even though the car is turned off. I've paid once to have the entire sensor unit replaced, and I should have to pay a second time. I have read this on numerous sites so this is obviously a problem that needs to be fixed and NOT by the consumer.
#148 of 218 Re: Door Problems - SAFETY [ihatemycar5]
May 23, 2010 (11:15 am)
I feel your pain. I've paid $89.95 to have the door cpu reprogrammed; and most recently, I've paid $303.91 to replace the sliding door rear latch assembly. But guess what, my door has worked correctly for 3 days! This is definitely a GM problem but I don't see any chance of recovering my costs. My only way out is to sell this car and never buy another Chevy.
#149 of 218 Re: Door Problems - SAFETY [ihatemycar5]
May 24, 2010 (9:26 am)
I apologize that the fix didn't take care of the problem. Did you ever contact the dealership and tell them that the problem still exists? The first time you had the vehicle fixed, how long did it take before the problem occurred again? Can you please email me more information so I can look into this problem further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service