Last post on Nov 18, 2013 at 10:17 AM
You are in the Honda Odyssey
What is this discussion about?
Honda Odyssey, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#791 of 2416 Re: 2002 Odyssey, Transmission, 8 Months Old [scottr5]
Aug 21, 2008 (4:49 am)
There was a recall on the 2002 for one part of the transmission, so if you have had that done you will probably be in the same boat as the rest of us. From what my case manager told me if you have proof that you have done all of the maintenance (tranmission flush every 35K or whatever it is) Honda will cover more. My case I didn't have any reciepts and didn't do maintenance at the dealership, so they only covered 25%. I paid $3000. Good luck. Also if you are the original owner you may get more. They told me since I was the 2nd owner there is no way to tell if the first owner did the maintenance.
It just amazes me how many people have this problem, and they still try to deny (or lie) that there is an issue. Your case manager will say no there is nothing wrong with the 2002 transmission other than the recall on that specific part.
We need a class action lawsuite like they did for the 1999-2001's. Anyone know how to get the ball rolling on that?
Did anyone contact the attorney that did the one for 1999-2001's? Seems like I saw the number posted some where...
#792 of 2416 Re: 2002 Odyssey, Transmission, 8 Months Old [rfreitas]
Aug 27, 2008 (10:26 am)
I had a 2001 Honda Odyssey model. The transmission was failed two days ago. I am the original owner of the van and nobody ever info me that there was a recall for the transmission. When I called the dealership when the problem was happened, they even didn't tell me there is recall and they simply told me the warranty is expired and I had to pay between $3500 to $4000 to get it repaired. Then I decided to go with AAMCO which gives me a cheaper price. Then I found out the recall information from this message, but it was too late for me.
Is anyone know the attorney number who handles the law-suite case for 1999-2001 model? I would like to see whether there is any chance that I can get re-reimbursed.
#793 of 2416 Re: 2002 Odyssey, Transmission, 8 Months Old [huiping]
Aug 27, 2008 (12:09 pm)
I am pretty sure I saw the name and number in this thread. You might have to read from the begining and go though each page. But I am 99% it is in here some where...
Update on my 2002. I called Honda back and tried to get reimbursed again for the $3K, when I took my car back in to get the pressure switch fixed. The case manger called the dealership too see what the problem was and then called me back and said no we won't refund you any money but the pressure switch is covered. I had to pay for the solenoid replacement though. Then he told me that the service manger said my car was full of sludge and all the fluids were dirty. And that is why they would not cover more because the car was not taken care of. So I called the service manger right when I got off the phone, and she said she did not say that. She said she told him that one of the causes of the solenoid failure is engine sludge, but not in the case of my behicle. So they are grasping at anything to get out of paying for these transmission issues, they even are laying their way though it.
The case manger also told me that there are no known problems with the 2002 transmission (sorry if I am repeating some of this). So I have printed over 200 complaints on just the 2002 from NHTSA's website, and several hundred posts from this board. I have a packet about 2 inches that will be going to both Honda American and Honda Japan. Probably won't do any good, but will make me feel better that I tried...
#794 of 2416 Re: 2002 Odyssey, Transmission, 8 Months Old [rfreitas]
Aug 28, 2008 (5:16 am)
sending it to honda will definately help.
in my case (Honda Accord 2000) they are willing to cover 60% of cost, i will end up paying 1300 for transimission. I have two questions ... if someone can with that
1) are these transmission rebuilt ? honda told me that they cannot have new transmission they wil install rebuilt and warranty is 3ry/36,000.
2) can you please provide me Honda japan contact. address, phone no, fax no.
i plan to pursue my case with them for refund.
also have tried BBB, they were helpful in my case.
#795 of 2416 Re: 2002 Odyssey, Transmission, 8 Months Old [mms3]
Aug 28, 2008 (6:00 am)
What did the BBB do? I heard they wouldn't help if your vehicle is out of warranty.
This web page shows the Honda corporate address in Japan:
Aug 28, 2008 (6:41 am)
my vehicle is out warranty, BBB called dealership as well as honda case manager they could get down my part to 1200 from intial 1750 USD of total 3500.
i think i will take this 1200 offer, my only confusion is they are playing with words like rebuild, remanufactured, transmission case is same internal parts new....makes me think again. so what they are offering is not new transmission but honda rebuilt with 3yr/36000 warranty.
they are saying for such old vehicle they dont have new transmission. is it true ?
Aug 28, 2008 (6:50 am)
They told me the same, I got a remanufactured one with 3 year warranty. Should be fine. The service guy said most of the parts will be new inside the case.
#798 of 2416 Re: [mms3]
Aug 28, 2008 (7:00 am)
...my only confusion is they are playing with words like rebuild, remanufactured, transmission case is same internal parts new....makes me think again. so what they are offering is not new transmission but honda rebuilt with 3yr/36000 warranty.
Very rarely will anyone get a "new" transmission no matter where the work is done. The transmission housing/case is almost always re-used as it is a casting that very little can go wrong with. The housing is re-used and all new parts go inside the transmission. I would not worry about a re-used housing.
#800 of 2416 Re: 2002 Odyssey, Transmission, 8 Months Old [rfreitas]
Aug 29, 2008 (9:47 am)
Someone has posted the link to the earlier model class-action lawsuit. There was also a very informative LA times article on this issue in our later year models. Reply here if you can't find it on edmunds since I could probably dig it up from my "file" somewhere. With that stuff in hand and some info from reading through these forums, and all maintenance records you have (from Honda or wherever), I'd advise:
1. take your odyssey to your local honda dealer and ask them to check it out (pay the $50 or whatever they charge if you need to)...if they say it's the transmission, ask them if they would call american honda to see if they can "goodwill it". If they say it's not the tranny, but you think it still could be, go to another local honda dealer and get a 2nd opinion (that's what we had to do and it paid off).
2. Once a honda dealer thinks it's your tranny, make sure their manager calls american honda to try to goodwill it -- if they won't, call american honda yourself, or perhaps even try a 3rd dealer. A lot of this depends on how much the dealer values your business.
3. Be sure to tell them you're aware of the earlier model tranny lawsuit, and the LA times and other articles/forums that say a similar issue is going on with the 2002 models. Be sure to also tell them how long you & your family have owned honda's and how many, etc, etc...and how this customer loyalty is likely to fizzle if this isn't handled to your satisfaction. Be able to quickly highlight for them how good you've been about maintenance (even the non-dealer maintenance).
When our 2002 Odyssey transmission failed, we were told it wasn't the trans at the 1st dealer, but the 2nd dealer found that it was, recommended replacement which is usually $3900, but only charged us $800. We didn't have extended warranty, we did to the oil kit injector replacement thing around 2004 as we were advised in a mailing from honda. We were pretty good about maintenance, but only about 1/2 or less at the dealer...and we had no idea we were supposed to be flushing the transmission fluid extra or whatever. We did the above and ended up with the $800 deal. We're kinda ok with the $800 -- definitely could've been worse. But we're angry that we weren't told we need to be religiously changing the transmission fluid to possibly avoid failure -- especially since we've had the van switch out of gear while driving with our baby in the car (the LA times article talks about some folks almost crashing because of this). We would've done those mitigating things if we'd known this was an issue! They advised us about the oil kit injector, why not send reminders out to get the transmission fluid flush done??? Good luck