Last post on Nov 18, 2013 at 10:17 AM
You are in the Honda Odyssey
What is this discussion about?
Honda Odyssey, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#757 of 2416 Guide for Asking for Honda Trans Assistance
Jul 21, 2008 (3:07 pm)
The dealer right now is putting in my reman. transmission for my 1999 odyssey (115K miles). $2700 is what they are asking. I did get the P0740 code and the TCS light.
Last September, however, I got the same code on the engine light; took it in, they said it was nothing. This would have been just 3 months after the class action settlement deadline for my purchase date, the last week of august 1999.
Can someone guide me as to how I should ask Honda Corp; which key words to mention/etc.? Is it realistic to expect them to offer any goodwill assistance?
#758 of 2416 2002 EXL TWO TRANNY FAILURES
Jul 21, 2008 (9:56 pm)
First failure at 37800 miles missing 2 to 3 shift and high RPM setting check engine and Tranny error codes-Result local Honda dealer replaced tranny with Honda factory remanufactured Tranny. No charge. At this time Honda service manager recommended fluid change at 15000 mile intervals which we have done, and the addition of a tranny cooler. I installed a super duty cooler for vehicles up to 24000 lbs. The tranny also got 2 Honda fixes installed shortly after the install an oiler change and a sooner downshift change when encountering a hill.
With all the above the 2nd tranny went to 102000 (64000) miles and then blew the driver side output seal. New seal installed and at 105000 miles the same seal is leaking again and tranny is short timing it getting ready to splatter. the differental that feeds the output shafts to the wheels is very noisy and lets the left output shaft wobble destroying the seal. I solved my Honda tranny problem last week permanently, by taking a lowball trade in offer on it and buying Toyota. We have had 3 Toyota's in the family with over 200000 miles on each one with no major problems.
Goodluck to all you guys fighting the honda tranny problems, I'll never buy another piece of shit Honda product NEVER-NEVER-NEVER.
#759 of 2416 Re: Real Statistics [steveo12]
Jul 22, 2008 (2:17 pm)
I have a similar transmission problem with me Odyssey 2002, which has only 87K miles. I just filed a complain with NHTSA (www.nhtsa.gov), ODI number is 10235354. There were 453 complains for Odyssey 2002 at the time I file my and most of them are transmission problems. I urge all of you to file a complain with NHTSA so they can have enough evident to take appropriated action against Honda Co. They will only offer to pay 25% of the cost and I have to pay $2979.25 to replace the transmission and the PCM module.
#760 of 2416 Re: Guide for Asking for Honda Trans Assistance [ndlxs]
Jul 25, 2008 (5:40 am)
Call up Honda USA 800-999-1009 and complaint. I have 125k on my 99 Ody and they are willing to foot the bill for the transmission. I have to pay $600 for the labor.
I told them I have a friend whom had received total compensation for his transmission
repair from Honda. I've also complaint that I didn't receive any extend warranty letter from Honda. You need to have your transmission service in Honda though.
#761 of 2416 Roller Coaster Experience with Honda
Jul 25, 2008 (8:42 pm)
Here's my experience:
At 76k miles I started to notice transmission slippage. I brought my 2002 Odyssey EX-L RES to the dealer and they could not find anything wrong. I continued to experience slippage. Sure, I was out of warranty for 2 years and 40k miles over, but this problem shouldn't be happening on a Honda product. I was mad as heck and did some research on this forum. I called American Honda and asked for some "goodwill" assistance. The case manager said they could possibly help at 50%, but I needed to bring the van to the dealer again for diagnoses. After some time, my TCS and engine malfunction light turned on and my transmission slippage continued to get worse. I took it down to the dealer for diagnoses and had a P0740 code (incorrect gear ratio) which the dealer said I needed a new re-built transmission at a cost of $3,800. The dealer was so rude saying that based on my service record (non-dealer services), mileage, etc, I should only be getting 1% goodwill from the local corporate parts representative. ?!##$ I could not believe this!! A subsequent call to the American Honda case manager was returned only to say they could raise the goodwill to 10% because I was a loyal Honda customer.
By this time I was steaming mad and read messages in this forum and other forums about possible class action lawsuit. I read a message about writing to the parent company in Japan about my issue. That's when things started to change...
A week after I sent my letter to Japan, I received a response from Japan apologizing for my troubles, however, my case was better handled through their distributor, American Honda. The next day,I received a call from American Honda indicating they would offer goodwill at 50%. That was sure better than the initial 10%. I proceeded to get the work done and had a re-built transmission installed at a cost of nearly $1,900. The re-built transmission works fine with a 3-yr warranty and now everything seemed back to normal. I was still disappointed to pay out money. But soon after the work was done, I received a call from American Honda that they reviewed my case again and would cover my transmission at no-cost. I was then reimbursed for my cost upon proof of payment.
This whole experience was getting to be ugly, but with persistence, it paid off. I hope my experience will give others some hope.
#762 of 2416 Re: Roller Coaster Experience with Honda [s2006cw]
Jul 26, 2008 (5:15 pm)
Have a 2002 odyssey just past warranty as well. Wondering if anyone is willing to give the contract info that they successfully used to get Honda of America to foot the bill for the transmission service, and perhaps what they sent/told Honda in order to get them to do it. Would really help in my upcoming battle to fix the tranny. Right now, I have their phone # 1-800-999-1009
BTW, what if I had my services done elsewhere and not at Honda, and I didn't keep good records...
#763 of 2416 2002 Honda Odyssey - 2nd Transmission replacement
Jul 28, 2008 (5:01 pm)
I had to replace my transmission at 51k miles and had to escalate to Honda America to have it replaced free of charge. Now, 67k miles later (118k total) was just told this morning that I need another transmission! They were kind enough to tell me that the replacement transmission was going to be $5400 (bull) and that they would be gracious and contribute $1650 and a 36k warranty. I'm livid. Escalating to Honda America AGAIN. Apparently their transmissions only last 50 - 60k; there is a majjor design flaw, they know it, but they won't stand behind their name. Even if I would pay for a new transmission, the $5400 they are quoting me is so far above market price it's ridiculous. My brother had to replace his transmission at 120k miles and he only paid $2300 at a dealership 50 miles away; I suspect my dealer is ripping me off. (I'm tempted to park the car in front of the dealership with a big LEMON sign on it.) Stay tuned.
#764 of 2416 Re: 2002 Honda Odyssey - 2nd Transmission replacement [cvasko]
Jul 28, 2008 (9:09 pm)
I'd go straight to Honda Tokyo in addition to Honda USA...as posted earlier that's how we got our results...we were in the UK but it was a US bought Ody and Honda US was worthless...below are some of the themes we used...hope it helps...good luck!
-- I am a Honda owner of a 2001 Odyssey, VIN ____, and I need Honda to honor its warranty and fix my Odyssey's transmission... All of our interactions with the ____ branch come back to the issue that Honda - a huge multi-national corporation - will not honor the warranty of an American bought car which is in England.
Since October, my wife and I have tried with much patience, grace and good faith in Honda's reputation for outstanding customer service, to resolve this issue through normal customer service channels. We have been extremely disappointed at every turn. We have been plagued with very poor and non-responsive customer service and the few answers we have received, over the phone, amount to bureaucratic mish mash that ultimately end with "we cannot help you." We have even proposed solutions to this problem to no avail.
This poor customer service boggles my mind. The lack of support boggles my mind. ...The defect my Honda possesses is well documented. We've had the car evaluated by a ... Honda dealer, .. in [the] UK, but Honda will not authorize repairs or supply the part or labor. We are told we must pay for everything out of pocket and then apply for reimbursement. ... Honda will provide no guarantees. Honda will not put anything in writing. Honda has foisted this problem due to a Honda defect straight into our laps and turned away.
I request an immediate reply to this letter acknowledging its receipt, and I look forward to Honda fixing my Honda Odyssey promptly and showing that its customer service is indeed much better than we have experienced.
#765 of 2416 leaky transmission
Jul 31, 2008 (1:24 pm)
I went for the 1st service (A1 - oil change and tire rotation) in our 07 Odyssey EX yesterday (at 5,200 miles / 7 months). The service tech found a minor transmission fluid leak.
Looks like I'm off to the dealer tomorrow to have them look into the problem... not looking forward to it given all of the posts regarding transmission problems. Curiously, we had an 04 Odyssey EX for 40,000 miles/4 years, with NO transmission problems; now we have this after 7 months in an 07...
#766 of 2416 2002 Odyssey, Transmission, 8 Months Old
Jul 31, 2008 (1:48 pm)
Well, I have not posted for a long time, but guess what, yesterday the green "D" started blinking again. Got a code reader, and it's P1740 again "Manufacturer Control Transmission". Same code I got in December at 87k miles. Now only 8 months into the new transmission and about 8k miles, and it's back at the dealer again. Let's see what happens this time.