Last post on Nov 18, 2013 at 10:17 AM
You are in the Honda Odyssey
What is this discussion about?
Honda Odyssey, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#551 of 2416 Re: Let's get the word out!!! [angelaychu]
Mar 13, 2008 (7:36 am)
If the government does care, they would not have allowed Honda to continue selling these cars until they have corrected their design flaw. Their transmission design failure traced back to 1999.
Angela, if you want to have an effect I'd go after Consumer Reports magazine on this one. Probably most of you bought your Odysseys because that magazine rants and raves about Honda and you believed them. I always felt you cannot know an autos reliabilty until it has been tested in the field in large quantities for a few years. Get a few miles on the autos before rating reliabilty - few autos have problems with less than 40,000 on them.
But CR STILL has Honda rated so very highly - including relaibilty and in particular this most recent issue praised its "power trains" LOL. Their "used cars to avoid" does not mention the Odyssey and they still recommend this minivan. How does anyone know what the newer Odysseys will be like for transmissions? Do their previous models have a good reputation that they could predict stellar reliabilty for them? Don't you think that as the newer ones with the same transmissions get more miles behind them, that they should expect problems too?
Instead of blaming the government, you ought to write a nasty letter to CR about themselves, your Odyssey, and your personal experiences. This magazine claims it is for the consumer -- then make them do their job!! If you feel misled -- tell them.
#552 of 2416 Re: 2003 Odyssey Transmission Failed [mossrenie]
Mar 13, 2008 (8:08 am)
I contacted American Honda at 1-800-999-1009. I pressed the menu number for customer service. You will need your VIN. The lady asked a number of questions and gave me a case number. I was called back the next day by by an agent and asked a few more questions such as "where have you been servicing your Honda?" (in my case, always at the one Honda dealer). He then asked what I'd like them to do. I suggested that Honda pay for the parts and I'd pay for the labor. I thought this fair since I had gotten 5+ years and 82K miles of trouble free driving from my Odyssey. The agent said that sounded reasonable and he would contact the dealer. The dealer called me about an hour ago and said that the labor to replace the transmission would be $680. I am very pleased with this outcome as the original cost of transmission replacement was ~$3500. I was always professional when talking to American Honda; never accusatory; never angry. They treated me the same way.
#553 of 2416 Re: Driving Habits? [nash1234]
Mar 13, 2008 (8:23 am)
I don't believe any driving habits contribute to the failures.
Mine died 2 blocks from home, going 20mph around a corner.
It's a family van, not a hot rod, so it's pretty tough to drive it in any crazy manner given it's high center of gravity and curb weight...so any "normal" driving conditions (driving on any road designed for auto traffic, whether mountainous, or flat highway) should not have anything to do with it...now that's assuming that the transmission was properly designed to handle normal everyday driving...which is apparently not the case here...
Towing a trailer may be another story, if you exceed the total gross vehicle rating with the trailer in tow and a full passenger/cargo load, then all bets are off...
So, bottom line, it's not a matter of "if" just "when" your tranny will go out.
I've seen others who meticulously maintained their trannys with fluid changes, services, etc., and it still died, and I've read of brand new 07/08 Ody's with less than 1000 miles have the tranny die...it's a lose/lose proposition...
#554 of 2416 Re: 2003 Odyssey Transmission Failed [mossrenie]
Mar 13, 2008 (8:33 am)
You need to call Honda and open the case yourself, the dealer will not open the case for you.
Also, did the other transmission shop clear out the codes? Did they tell you what the codes were? If they did not clear the codes, they should still be stored in the computer...
What happened when it died? Flashing green "D" drive indicator? Check engine light? TCS light?
Sorry to hear about your situation, we got our 2002 Ody in the first batch late 2001, to transport our growing family (1year old child at the time), and that was the primary reason, FAMILY transportation...
Just hope and pray that your case manager at American Honda cares enough to not hose you completely, but otherwise prepare for an uphill battle, they will not make it easy for you...and I guess expect to pay anywhere from $0 to $$$$$ for the new tranny. You might also need a new PCM (tranny computer) along with the tranny.
I think 04's are also covered by the 2nd gear oil cooler jet recall, you should double check to see if that was ever done...51k miles seems a bit early for tranny failure, but then again it's all over the map as you can read here...
#555 of 2416 Re: 2003 Odyssey Transmission Failed [2002odie]
Mar 13, 2008 (9:46 am)
The other transmission place did not clear the codes and also wrote them down and called Honda for us before we brought the car to them. Honda was able to pull the codes from the computer as well (I remember there were at least two, one around 700?). When I was driving it last Thursday, I turned left from a stop at a red light, accelerating up an average hill. I was probably at about 25, moving towards the speed limit of 35 when the gears shifted higher, and I lost the ability to accelerate. When I took my foot off the gas and then applied pressure again, the gear was in fourth(?) and then a ton of lights came on, including the check enginge light that was blinking. The TCS light also came on. I pushed the TCS button, frantically trying to accelerate in very busy traffic but the light just came right back on. I turned the car off, said a prayer, then turned it back on and was able to accelerate, but the check engine light remained on. I turned into work (a college, front gate) and immediately turned around headed to the repair shop for them to pull the diagnostics. WIth only 51K on it, they were certain it was simply low transmission fluid and were shocked to see that it was more serious. They didn't even charge me for the diagnostics as they were just as angry about it as I was. Then again, I'm enormously pregnant right now, due in the next two weeks so I can easily pull the sympathy card!
We do not see that the 2nd gear jet cooler recall kit was done, but we will call them to confirm that. It makes sense becuase I was in 2nd gear when the trouble all started. But again, Honda says they've not been able to get the van to replicate the codes again. I don't want to drive a ticking time bomb.
#556 of 2416 Re: 2003 Odyssey Transmission Failed [mossrenie]
Mar 13, 2008 (10:12 am)
If the code is still stored in the computer, then the dealer should not have to "replicate" the problem, that's the whole point of storing the codes...so they can read the codes and troubleshoot based on the codes and what may have triggered them.
I am afraid your dealer might be giving you the run around right from the start, they should be able to get the codes (anyone with a $50 code reader from AutoZone/PepBoys/Kragen's can do it).
Call American Honda, and calmly give them your story and situation, and hope they have a compassionate heart for your situation.
For further assistance, feel free to contact Honda Automobile Customer Service. Business hours are Monday through Friday, 6:00 a.m. to 5:00 p.m., Pacific Time.
At our toll-free number: 1-800-999-1009
(310) 783-3023 (24 Hours)
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746
#557 of 2416 Re: 2003 Odyssey Transmission Failed [srickard]
Mar 13, 2008 (11:29 am)
The dealer called me about an hour ago and said that the labor to replace the transmission would be $680.
Wow... that seems like a really low price. Is that typical for trans. replacement labor?
#558 of 2416 Re: 2003 Odyssey Transmission Failed [jipster]
Mar 13, 2008 (11:45 am)
Take it and run! You are lucky if that is all you have to pay.
Better make sure of what exactly they are replacing.
They should also replace the PCM computer.
They may also try to stick you with "while swapping your tranny we noticed your motor mounts are bad, they also need to be replaced." and then try to get more $$$ out of you...
Just make sure your new tranny is covered 3yr/36k miles, and try to get it in writing!
#559 of 2416 Re: Let's get the word out!!! [maryh3]
Mar 13, 2008 (1:09 pm)
I have never read that magazine. The reason I bought an Odyssey was because it had a big name. I also trusted that that if there was any problems with their models, the government who had the jurisdiction to enforce them not to sell them until they have proved to the government that they had corrected their design flaw. I also firmly believed that the government would have imposed on the car makers to the affected and potential customers on the design flaw. Of course, now I know that's not the case and I am truly surprised.
#560 of 2416 Re: 2003 Odyssey Transmission Failed [jipster]
Mar 13, 2008 (1:11 pm)
$680 was less than I expected ($900-$1000). And yes, it does include the PCM. As I said before, the dealer has always been great.