Last post on Nov 18, 2013 at 10:17 AM
You are in the Honda Odyssey
What is this discussion about?
Honda Odyssey, Van
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#2000 of 2416 Yet another sudden trans failure @ 70mph
Sep 18, 2011 (6:33 am)
I loved our 2003 Odyssey until last week while I was going 70mph on the freeway with my children in the back seat, suddenly & without warning at 70mph it shifts into 2nd gear/3rd/2nd/1st/ continues wildly shifting back and forth while RPM's careen around from 1,000 to 5,000... lucky for us we were not in a horrible accident. Pulled off the road; trans fluid had sprayed out the vent all over the engine, and TCS and Check Engine light were on. Took it to dealer who (for $100) tells me that the trans overheated, cooked the clutches, and I need a new trans which will cost $4800. No warning before this, no trouble, no nothing, just sudden and catastrophic failure on the freeway. He tells me that my $4800 will get me a rebuilt Honda trans, which I don't consider a good investment based on all the posts I've read. I called Honda America, who told me, "There is no known problem with the 2003 Odyssey transmissions," and further that my Odyssey was sold with a 36,000 warranty on it, which I am beyond, so Honda America can do nothing... although (when pressed) he said that if I had more like 100,000 miles on it, he could probably do something more for me. He said that we were lucky to have gotten 160,000 miles out of it. He also asked me if this was "still my first transmission." He said he'd call dealer and ask them for an adjustment, which he thought would be substantial. But he never called or followed up. The next week, H.A. says they aren't "authorized" to do that. After more pushing they agree to send a message to dealer asking for dealer to make a concession. Dealer offers 10% off total. Unfortunately, my blubook value even with a good trans is only about $5,000 and I see that these fixes don't last, so now I have a very big, very expensive paper weight in the driveway. We have 2 other Honda's.. I am ashamed of Honda America the way they are treating this problem, this has totally destroyed my trust in the brand and I will go back to buying GM cars.
#2001 of 2416 Re: Yet another sudden trans failure @ 70mph [pwinth]
Sep 18, 2011 (9:19 am)
I do recognize that there have been many people with really premature failures (like 75K). But at some point, you got your money's worth, and getting 160K out of it seems to be up there?
Sure, you would love to see the tranny last as long as the engine, but with that kind of miles, I don't see that Honda really has an obligation to pay for it.
You mention GM cars. If you had bought a venture van instead, and it puked a trans at 160K, would you be going after GM, expecting them to do anything about it?
#2002 of 2416 Re: Yet another sudden trans failure @ 70mph [pwinth]
Sep 18, 2011 (11:26 am)
I had a similar experieince with 70000 miles on my van. Please be sure to tell your story on Facebook in the Honda Odyssey section. There are still people who are buying these vans and think they are wonderful and Honda is great. I too will never buy another Honda on any kind.
Sep 19, 2011 (7:26 am)
The Honda dealer service manager who handled my original inquiry when my trannie failed called me at 7 am this morning. He wanted to complain about the poor marks I had given them when Honda called to survey my experience with service. "Failure," he said, is anything less than the highest possible score and it reflected directly on him, so would I please revise my scoring and comments on a follow-up email that would arrive to me from Honda? So this is how Honda handles customer service - by having the service manager whine and grovel! I reiterated that my main complaint was with Honda corporation, but also reminded him that the dealership had been abrupt and dismissive, and offered no help or constructive advice. I told him I resented his call, that I would never buy a Honda again, and to talk to his boss and Honda headquarters if he felt the survey reflected unfairly on him. He asked if there was anything he could do to improve the situation, and I said get me back the $5,000 I spent on the new trannie.
#2004 of 2416 Re: This is service? [augeydoggy]
Sep 19, 2011 (2:02 pm)
Good for you! My Honda dealer told me that he would look into this (transmission failure) and call me back, He never did. I had to call him back to get an answer. I would provide addtional feedback to Honda about his followup. They won't care but it is certainly worth a shot.
#2005 of 2416 Re: Yet another sudden trans failure @ 70mph [pwinth]
Sep 19, 2011 (2:06 pm)
Honda knew about the problem and sold to consumers anyways.
Sep 21, 2011 (6:05 am)
I spoke with someone from small claims court in NYC and they said I could only use small claims against someone that is NYC, Can I sue the dealer? because Honda of North America is in California and I would have to File a civil case against them. After all the dealer did sell the car. Any help would be appreciated.
#2007 of 2416 Re: Small Claims [pisciotta]
Sep 21, 2011 (2:57 pm)
Did you go to the Secretary of State in NYC and look up under businesses and type in American Honda. They should list someone there. In my State, they did not list Americian Honda but someone else will no doubt have to answer the complaint. It was a 3rd party apparently that handles their legal affairs in my State. I would not think the dealer is your best answer..it is certainly better than nothing at all. I would try and do both if at all possible.
#2008 of 2416 Re: Small Claims [donethat_1]
Sep 21, 2011 (7:20 pm)
Thanks donethat I tried but the site was down I'll try again. It just sucks that Honda can get away with this!!
#2009 of 2416 Re: complaint with NHTSA [pisciotta]
Sep 28, 2011 (11:46 am)
Here's the link to file your complaint. It is the only way to get the govt to force Honda to do anything.
Personally, I'm having a large sign printed to display on my PT Cruiser that Honda Odyssey's have reputation for Transmission Failure!
Posting it on Craig's List For Sale - Needs Transmission. Might get a little something by someone who can do the work.