Last post on Oct 25, 2006 at 6:11 AM
You are in the Lexus RX 300/330/350
What is this discussion about?
Lexus RX 350, Lexus RX 330, SUV
#4 of 5 Re: Oil leakage under my RX350. Update! [kutra]
Oct 24, 2006 (10:24 am)
Can you believe them or what can you do?... I would ask for clear documentation of the event for future reference, since this car is an important new investment for you. I would also keep a log of any other mishaps. If I did take them up on the "complimentary" 10,000 mile service (I'm usually big on a second chance), it would likely be the last time I went back to that dealership, unless I had to, if I felt uneasy again.
I had my share of being treated very politely at the front-end at a certain Lexus dealer, but behind the scenes that shop not knowing a drain plug from a wrench themselves, each of the many times I had to go back there, despite my repeated attempts to allow them to get the situation corrected. All they did was see each as an opportunity to soak Lexus corporate for warrantee bills each time, all the while never actually fixing the concerns, but with polite smiles, and cookies in the lobby.
Who knows what your oil change tech really did, or just "forgot" to tighten the drain plug (the very most basic thing they must complete before moving on to the next step in an oil change)? Or what else that same technician forgot or was lazy about doing?
I guess all I'm saying is, as any dealerships or mechanic facilities go, Lexus can be trustworthy, but some not as much as others, and I would keep my eye on any of them, this one especially. I would document this event, and have the Service Manager document it as well, just in case something does come up (example: the odd chance the drain plug is cross-threaded and needs to be re-tapped, but please don't worry that that's happened; very unlikely).
#5 of 5 Re: Oil leakage under my RX350. Update 2! [la4mead]
Oct 25, 2006 (6:11 am)
Thanks once again for your detailed reply. I will definitely heed your advice.
The description from my 5000m service states "Change Oil and Filter. Top off fluid levels...."
The description from the recent oil-leakage visit (1 week after 5000m visit) states: "Customer states that since oil change - leakage fluid. Drain Plug loose - Tightened plug, Toped off oil and Cleaned Residue Off."
Is that good enough?