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Kia Sorento Warranty Questions

26 messages,  Last post on Oct 22, 2009 at 4:09 AM

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#7 of 26 Re: Warranty Question [kkia] by beyond_help Sep 10, 2007 (4:05 pm)
Replying to: kkia (Sep 10, 2007 1:16 pm) Kia has no shortages of excuses not to honor it so called great warrenty, more loop-holes then carter has little liver pills !   i have even heard of 'over serviced' to deny warrenty
#8 of 26 Re: Warranty Question [kkia] by pao Sep 11, 2007 (10:07 am)
Replying to: kkia (Sep 10, 2007 1:16 pm) ask if they have heard of the surge tank butterfly bushings coming apart....the bushings on the two stage flap shaft come out causing the butterfly shaft to flex and the screws break or come loose and get sucked into the engine destroying it, with a replacement running around $5K.....   it also could have been the timing belt letting go......again....can cause some major damage.....   did you have the dealer perform all the scheduled maintenance procedures..if so....they will have a copy of it in their automated records.....if you didnt have them do it....you will indeed have to produce your maintenance records....look at your scheduled maintenance ....depending on where you live and how you use the truck, it may fall under severe category.....the timing belt must be replaced at 40 or 60K depending on your year, as well as differential flushing every 30K......KIA is very maintenance intensive for scheduled maintenance...hope this helps and good luck.....   agree with the above poster...KIA looks for every excuse to get out of warranty work.....unless you have spotless maintenance records....
#9 of 26 Warranty Question Answered, Kia fixed by kkia Sep 16, 2007 (1:32 pm)
hi all - just wanted to let you know that Kia is actually covering my expenses to have the engine replaced. What happened is a bolt from the air intake valve fell into the head, and into a piston. So damage to the pistons and the head occurred. They are replacing the engine block, 4 pistons and one of the heads. I did have to show them all of my maintenance records, which consisted of only oil changes b/c that's all i've ever done. My sorento has about 61K miles on it. They wouldn't give me a rental, but I am satisfied that I will not be paying for a new engine. Over all I've had a good experience, and a woman from the corporate warranty department has called me several times with updates and to check on whether I'm getting the proper service. I thought i'd be getting rid of my truck after this, but since they've been pleasant, and I have a new engine, I'm keeping my Kia. Replies to this message: pao (Sep 17, 2007 6:16 am) kkia (Sep 22, 2007 9:00 am) beyond_help (Sep 17, 2007 11:57 am)
#10 of 26 Re: Warranty Question Answered, Kia fixed [kkia] by pao Sep 17, 2007 (6:16 am)
Replying to: kkia (Sep 16, 2007 1:32 pm) glad you had a good turn on the warranty repair....especially since you have had only oil changes done.....get the timing belt replaced while they are there!!! Replies to this message: kkia (Sep 22, 2007 9:00 am)
#11 of 26 Re: Warranty Question Answered, Kia fixed [kkia] by beyond_help Sep 17, 2007 (11:57 am)
Replying to: kkia (Sep 16, 2007 1:32 pm) i would certanly hope they are replacing the piston rings and on the two remaining two pistons into the new block, you can't reuse them !   hearing some of the Kia horror stories about incopitant dealer service depts and i have had experianced that myself, it makes me wonder sometimes if the next clue they find is the first one they have ever found about being real mechanics, and doing major engine work ?   as posted above, don't miss the chance to do the timing belt and related stuff at a reasonable cost
#12 of 26 Re: Warranty Question Answered, Kia fixed [pao] by kkia Sep 22, 2007 (9:00 am)
Replying to: pao (Sep 17, 2007 6:16 am) Thanks - I am having the timing belt & tensioners replaced for about $200. I was out of the country last week, and came back to find out that the engine is back ordered, and coming over in a crate from Korea. It won't be here until the end of the month. They've already had my truck for 2 weeks, so they did give me a loner today. It's a piece of crap, but at least I didn't have to get a rental car. So far i'm still impressed that they're taking care of this, given the horror stories in the forum.
#13 of 26 Help for Elderly Parents by huanani1978 Oct 02, 2007 (11:38 pm)
Both my parents are retired and in their senior years. Dad drives mom to her dialysis 3x a week on Tues. Thurs. and Saturdays. They commute 102 miles to and from. Can you imagine this? They have a 2004 Kia Sorento 4x4 which have been giving them some problems lately. The engine light would stay on, and sometimes the car would not start up. The car is now in the repair shop at Kia and they estimated 1345.00 to fix. The service man told my father, the water pump is leaking on to the sensor light, so they would have to order a new water pump. Also said, when the water pump gets changed, they would have to put in a new timing belt as well. Because of the long journey to dialysis treatments, their mileage is 64,000 making it beyond the 60,000 miles to qualify for warranty. I feel so sad for my parents because they are financially impacted from the ardeous journey to dialysis, and living on a fix income. Any help or suggestions is much appreciated, please. Replies to this message: beyond_help (Oct 03, 2007 3:41 am)
#14 of 26 Re: Help for Elderly Parents [huanani1978] by beyond_help Oct 03, 2007 (3:41 am)
Replying to: huanani1978 (Oct 02, 2007 11:38 pm) if they are the orignal owners the water pump and any damage it caused are warrenty (water pump is 10/100 not just 5/60), IF they followed the cooling system service per Kia maintance schedule (flush and fill with the PROPER type of antifreeze every 2 years or 24 months) and have reciepts to prove it   other services negelected should not effect cooling system related failures !   kia and their dealer will do anything to get out their warrenty responsibility
#15 of 26 Kia warranty by ffreimuth Dec 26, 2007 (1:14 pm)
I have a 2006 Kia sorento 12 months old 10 thousand miles on it the drivers door seems to be coming out of adjustment it drops when you open the door and does not align properly when you close it I took it to the dealer and they are telling me that the warranty for this is expired 12months old with 10 thousand miles that doesnt even sound right the vehicle is in perfect shape not a scratch or even a door ding on it has anyone else had any problems with the door on an o6 sorento Replies to this message: pao (Dec 27, 2007 4:18 am)

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