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SUVs Kia Sorento Kia Sorento Warranty Questions
26 messages, Last post on Oct 22, 2009 at 4:09 AM
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I just purchased a 03 kia sorento ex, with 69k on it. The dealer told me the warranty does not transfer from kia to me for the 10/100. Is this true? Also, if I did take it into a kia dealer for warranty work, how would they know whether I am the original owner or not. The car was origianlly purchased in PA. On my previous car they never asked me to show proof that I was the original owner, they just checked to see if it was still within the time frame/mileage. Does anyone know if kia tracks this or how would they know I bought it used? Thanks |
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| 10/100 is not transferable, kia computer records show vehicle history and orignal owner, they will ask for your registration when you try to obtain service, you will not be id'ed as orignal owner | |
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Hi I am rather new to this forum . My first post is at the end of the Kia Sorento Read ONLY forum .. Oooops  We are at the 6 month ownership of our 2003 Kia Sorento . My last post pretty much praised this as the best car we ever owned . I had the recall done at Rosemurgy Ford in Wisconsin a couple months ago and they agreed to sand down the inner rear door rivet area and fix this up for me too . (surface rust due to 2 different metals ) . So anyhow a week ago we drove it to the Upper Michigan to go bird hunting . After a few hours of driving back roads(Clay, mud, ) I noticed a hot smell . Kinda like electrical , Everything works , so we drove home that weekend and didn't bother too much with it . When we got home and stopped in the driveway I notice a HOT smell in the engine compartment . This was bothering me ( a lot). A few days past and the smell grew stronger .. I made an appointment with Rosemurgy Kia in Wausau for Monday . I explained that it just smelled like something was burning right on the engine , I took the engine cover off , Air cleaner , and every visible spot I could check showed nothing . Hmmm ... Well ,, I did have it on some muddy roads and I thought ... Maybe some mud or a stick got stuck on the Exhaust ... So I took it to the car wash Sunday and POWER CLEANED every safe spot to clean on the engine from top to bottom . Figuring .. maybe I got it I took it for a 3 mile ride and pulled into the driveway . As I stop in the driveway I noticed SMOKE now coming from the Engine .. Not a Little but a LOT .. Eeeeks .. call the wife to see this and with the hood open I notice it is coming from the passenger side valve cover area .. I shut it off right away .. let the smoke settle .. and then thought .. How am I going to drive this 80 miles to the Kia dealership without it catching on fire ... Hmmmm.... So Monday I call Kia Roadside assistance .. Explain I have an appointment but the dealership is over an hour away . If the damage is minimal now .. I don't want to create a BIG problem(Like a fire in the engine compartment ) The were as friendly as any people could be and had a tow truck sent within an hour to get my Kia to the Dealership . I worked 11 to 7 Sunday night so I went to bed after the tow truck picked the Sorento up on Monday morning . When I woke up at 1 Pm , I called Rosemurgy Kia in Wausau and was wondering how the Sorento was coming along . Now remember this year has been a DISASTER for me and vehicles . I had a Chevy Venture that blew a tranny out this spring $1500 , Then 2 weeks later a Head Gasket $1300 .. and Many other smaller issues . So we got it fixed for 3 grand and sold it for $3500 . This is how we came to buy our USED Kia .. 5 year/50 thousand warranty as a second buyer .. It had 34k miles on it this spring . Besides being the nicest vehicle we test drove , It had the BEST warranty . Well... back to my warranty story ... I'm thinking ONE THING .. CRACKED HEAD.. MOTOR BLOWN .. Thousands of dollars I don't have after the Chevy Venture drove me BROKE this year .. Will it be covered ??? I hope so ... I haven't slept for days this weekend worrying about this Monday appointment... I make the call ... The dealership assures me I will be driving it home as they are just finishing up on it . We live in Wisconsin , We keep the Kia in a garage that also has a bag of corn in it for the deer . The MICE in my garage managed to fill the Heat Shield full of CORN.. yes CORN .. causing it to burn like a TOASTER ... I asked the dealer if they noticed the smoke .. He LOOKED at me and said R U kidding .. we had to turn our Exhaust system on when we pulled it in and everyone thought the dealorship was on fire .. I chuckled as I remember the smoky motor scene in my driveway the day before .. Would you have drove it for an hour I asked him ?? NOPE he says ... Me Either .. I thought it was going to erupt in flames .. Then the scary part .. I asked him how much the bill would be .. I told him he could put a family picture of Myself , my wife , and my son making the big L (LOSERS )sign on our foreheads .. He explained he has seen this kinda thing in the past , told us they charged the shop minimum for our NON warranty service of removing POPCORN from my exhaust shield . I looked at the 50 dollar charge and just about hugged the service rep .. Rosemurgy Motors ,, Kia ... Roadside Assistance , Could not have done a better job , or made me and my wife happier . I see the dealer is the key to happiness on a vehicle . My closest dealer is over an hour away , but It is worth the drive . So we are still happy Sorento owners . Roadside assistance in this case prevented a potential fire in the engine , and made the fix simple and inexpensive . Thanks again Kia
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Replying to: taomerni (Nov 09, 2006 8:42 am) I tell ya. My '03 Sorento, still the original owner with 51K miles, has like a phone book sized repair paperworks. However, I haven't called/used the 24 hr roadside assistant. All I can say it's if you can find a good dealer for service and repair. Just my opinion.
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Replying to: lok888 (Nov 10, 2006 12:29 pm) The 5 year 60 thousand bumper to bumper (Includes towing to the nearest Kia dealer) warranty goes with the vehicle no matter who owns it .. The 10 year 100,000 Powertrain warranty only stays with the original purchaser . You have the option to buy into the 10 year before the 5 year warranty expires . This is why we bought the vehicle . We still have a year or so left on ours , you would have 9 thousand miles left to the purchaser . In my opinion it really would help sell the vehicle as long as the warranty is active . The buyer has nothing to really worry about for the first 6 months . |
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Hi- I'm facing a major expense to have my sorento fixed. They're tearing apart the engine block tomorrow, i'm not sure what's wrong with it yet. They are asking to see all of my service records in order to validate the warranty. Has anyone else been asked to produce records/receipts? All I have is receipts from my regular oil changes. I didn't really do anything else service-wise. Help, I have 60,500 miles on the truck. I paid $110 for tow, about $100 for diagnostic test, now $390 for them to tear apart the engine. I don't know whether this will be covered or not, but i'm guessing not if I don't have service records...I think i'm in big trouble. I loved my truck until this happened. They're saying it isn't the crank shaft pulley bolt. There was a pop, then a bunch of rattling from the engine, and then loud banging. Sounds like a pinball machine...
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Replying to: kkia (Sep 10, 2007 1:16 pm) i have even heard of 'over serviced' to deny warrenty |
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Replying to: kkia (Sep 10, 2007 1:16 pm) it also could have been the timing belt letting go......again....can cause some major damage..... did you have the dealer perform all the scheduled maintenance procedures..if so....they will have a copy of it in their automated records.....if you didnt have them do it....you will indeed have to produce your maintenance records....look at your scheduled maintenance ....depending on where you live and how you use the truck, it may fall under severe category.....the timing belt must be replaced at 40 or 60K depending on your year, as well as differential flushing every 30K......KIA is very maintenance intensive for scheduled maintenance...hope this helps and good luck..... agree with the above poster...KIA looks for every excuse to get out of warranty work.....unless you have spotless maintenance records.... |
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hi all - just wanted to let you know that Kia is actually covering my expenses to have the engine replaced. What happened is a bolt from the air intake valve fell into the head, and into a piston. So damage to the pistons and the head occurred. They are replacing the engine block, 4 pistons and one of the heads. I did have to show them all of my maintenance records, which consisted of only oil changes b/c that's all i've ever done. My sorento has about 61K miles on it. They wouldn't give me a rental, but I am satisfied that I will not be paying for a new engine. Over all I've had a good experience, and a woman from the corporate warranty department has called me several times with updates and to check on whether I'm getting the proper service. I thought i'd be getting rid of my truck after this, but since they've been pleasant, and I have a new engine, I'm keeping my Kia.
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Replying to: kkia (Sep 16, 2007 1:32 pm)
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