Last post on Jul 16, 2009 at 10:17 AM
You are in the Subaru Baja
What is this discussion about?
Subaru Baja, Engine, Truck
#12 of 62 Why You may NOT want to buy a 2005 Subaru Baja
Jul 21, 2005 (12:14 pm)
Well.... I must say I was one of those eager new buyers , excited to make the transition from a Honda to a more rugged, durable , well appointed Subaru and Selected the Baja Turbo with Leather interior . 7400 miles later, my short block is replaced because the engine mysteriously " threw a rod". 300 miles after that , back to the Subaru dealership because they apparently crimped a line between the engine and the turbo unit causing the car to vibrate /shake/hesitate at 65 mph and generally run too loud.
Am I disappointed .. YES. Has Subaru listened to my complaints YES .. have they done anything besides the standard " I feel your pain" routine .. NO. To add insult to injury , let me add that the dented the front quarter panel at the dealership while installing the new short block , failed to clean the car after the finished their repairs and left greasy hand prints on the door handles and post.
Its not as if I am surprised at the car being back at the dealership. It was the very concern i shared with Subaru in reporting the problem. Exactly how many times does a dealership have to replace a short block .. not many I'm guessing ( or at least hoping)... so what are the chances they are going to get everything exactly right ... slim ? Not really their fault . You wouldn't; ask a surgeon to replace a heart on his own without any practice or assistance , would you ?
Nightmare YES . So if any of you lovely representatives of Subaru are out there, I hope you read this . I hope you respond appropriately and give me a new car that has been properly assembled from the beginning .
Wait . One more insult. The car failed in the middle of my business day on the way back to my office from the closing on a $900K piece of property. Because another dealership was 17 miles closer in THE OPPOSITE DIRECTION OF MY HOME < OFFICE AND DEALERSHIP WHERE I PURCHASED THE VEHICLE< I HAD TO PAY $47 TO HAVE IT TOWED BACK TO WHERE I BOUGHT THEIR DEFECTIVE BEAST. I'll let you know if Subaru stand up to their reputation , but so far a BIG BIG BIG DISAPPOINTMENT
#13 of 62 Take a deep breath
Jul 22, 2005 (7:06 am)
There's no need to shout.
Yours is the very first major engine problem on the EJ257 engine at Edmunds, the first.
Your dealer was awful they deserve to hear it.
Call 800-SUBARU3 and be polite, see what they can do to remedy the situation.
Tip: do not shout. I used to work in a Help Desk and those people got nowhere fast. The polite ones get the best service.
#14 of 62 Re: Take a deep breath [ateixeira]
Jul 22, 2005 (11:35 am)
Thanks so much for the advice . In fact , I haven;t shouted at anyone... including the dealer ... yet. The dealer has even thanked me 4 times for remaining calm, through out this situation.
I don;t think the dealer is awful .. i don;t even think that subaru or their products are awful .
I do think that this should have popped up on their radar screen by now as i have spoken to the Subaru customer servcie 3 times, My dealer 4 times, the regional subaru rep once .....I don't think that being calm is getting anywhere .
As an update . I just got the call this afternoon ... yup .. thats right ... not getting the car back today . I am told that the part did not arrive , but everything , inlcuding the dent repair should be done by next wednesday ... so i have to arrange for a ride to the dealership to pick up a loaner ... sigh ... I wish i would have saved a little longer and bought a mercedes or lexus where the servcie department actually picks you up and/or deliver the loaner vehicle.
#15 of 62 Another one with engine noise
Apr 07, 2007 (4:52 am)
I don't have all the details in front of me as I have just found this site, but I also have a 2003 Subaru Baja with engine noise. The car was purchased new so I have been the only owner and I know how it has been maintained. I bought the car because suited my needs and because of Subaru's reputation. Loved them both but the car has become somewhat of a disappointment. Early in it's life the car aquired the noise spoken of in the other posts. A knock (if you will) when cold going away when the engine has warmed. But now the noise doesn't go away at all. It is very loud when cold and lessens when warmed but still loud and very noticeable. The car now has approx. 65,000 miles on it so it hasn't set still much. Love the car but knowing the maintenance that it has recieved I'm very disappointed in it's durability as most of the miles on this car is highway running as you might guess. After some searching online for answers I have found that I could have a waterpump recall but since I have never recieved any notice can only assume that the recall in question doesn't affect my car. BUT since I found out about the recall I will be contacting my dealer and seeing if by chance mine notice "slipped through the cracks". The noise that I'm hearing seems to be, I'm guessing, a piston "slap" and from what I can tell is worse on the rear two cylinders. At first when I heard the noise and it went away when warmed I considered it to be normal becuase of the engine configuration and such........have heard very similar noises on many other brands with the "flat" style engines. But then about 50,000 miless it very quickly stopped going away when warmed and is there at alllll times now and I realize now that there is a problem to be fixed. I am very familiar with automotive engines as I am a auto Tech. of almost 30 years and have experience with many different brands. I carry Master Tech ranking with BMW, Chrysler and ASE and was quite proud of my choice of the Subaru for my new purchase. I just hope that it remains a good choice for me.
#16 of 62 Re: Another one with engine noise [fritz9]
Apr 07, 2007 (10:44 am)
Has it created any problems running or is it just a noise issue? Still, that gets annoying.
My Miata will knock if I mistakenly lug the engine. Sounds painful.
#17 of 62 Re: Another one with engine noise [ateixeira]
Apr 07, 2007 (12:01 pm)
It hasn't created any issues other than the noise at the moment.....at least that I'm aware of. Although I wouldn't be surprised if the computer system is making "adjustments" for it. The knock sensors come to mind but there hasn't been any check engine warning lamps or poor performance issues that I have picked up on. The fuel economy is still over 20 mpg too. I have tried a number of different fuels and even tried disconnecting the battery to let it think about be'n bad if it was computer issue but no change. Yea this has gotten bad enough that people look at it and comment on the noise. Not a good showing for Subaru. I love the vehicle and would love to keep it for years to come but really don't want to have to deal with major repairs either. And to it's credit I never had even one warranty claim with it to this point. Has been a GREAT car to this point.
Apr 09, 2007 (8:45 am)
Hey folks, I have the knock also. Love the vehicle. Sounds corny but I switched to mid-grade fuel and synthetic oil. Warms up quickly and the noise is no-more. 65000 miles, still runs strong for a 4banger. Wish the 3.0 h6 was an option. Any questions just ask.
#19 of 62 Re: knock,knock [junkman66]
Apr 10, 2007 (4:50 am)
I have been using Mobil 1 for over 50000 miles and have tried many brands and grades of fuels......to this point no luck changing the noise. It is very loud when cold and is less when warm but still very noticable.....to the point that ppl ask about the noise. Still searching for a answer. Have a case opened with Subaru Tech. now. Will be making a appointment with the dealer this week to confirm the noise and hopefully get some answers.
#20 of 62 Baja engine tapping
Apr 15, 2007 (10:53 am)
Has anyone gotten an explanation of what the tapping is? My '04 with 16000 miles does it all the time, worse when cold. All I could get from the dealership guru was "normal", yet no response when I asked where it was coming from or why they all weren't that way. "Normal" seems to be just a major shirking of responsibility to me. Any comforting words would be appreciated, especially from the Subaru rep. Mike
#21 of 62 Re: Baja engine tapping [mkork]
Apr 15, 2007 (4:31 pm)
I have a appointment with the dealership on Friday the 20th, hope to find something out then. I also have a case and case # with Subaru on the concern. I would expect to be given a explanation of the cause and repair if any at that time. Jim