Last post on Dec 05, 2013 at 4:05 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee
What is this discussion about?
Jeep Grand Cherokee
#1129 of 1240 Lawsuits in the Works
Sep 08, 2013 (12:52 pm)
Thanks for that link pstrinic. I have been speaking with a couple of law firms as well. I hope for big news next week or the week of 9/22. If Chrysler cannot ensure our safety or the reliability of their product, they should replace the whole vehicle or refund our money so that we can go buy one from a car manufacturer that gives a crap about its customers. I'm mad too. Not just at this terrible situation, but at the way they are treating us like we are a pain in their rears. They lie every time that I talk to them. They cannot keep their stories straight and they blame everyone they can except for themselves. Classic for a government-owned organization.
#1130 of 1240 Emailing Chrysler
Sep 09, 2013 (6:44 am)
Someone posted about emailing the CEO of Chrysler. Can you share the email address so we can ALL email him/her?
#1131 of 1240 Re: Emailing Chrysler [pstrinic]
by Stever@Edmunds HOST
Sep 09, 2013 (7:16 am)
Knowing how big corporations work, even if you got Sergio's office line, you'd still get bounced to customer service. Even the Investor Relations site sends you to customer service.
#1132 of 1240 Re: 2011 Jeep Grand Cherokee- TIPM replacement [hemiglock21]
Sep 09, 2013 (2:26 pm)
Count me in for a class action member. This is ridiculous.
#1133 of 1240 Re: 2011 Jeep Grand Cherokee- TIPM replacement [saluki86]
Sep 09, 2013 (4:23 pm)
Glad to hear u got ur car back but what state are u in? Im in NY and my car has been at the dealer since Aug 28... I keep calling Chrysler Corp office and they don't have any updated news and don't have an ETA on my part.
#1136 of 1240 Re: stranded in the am [sstout1860]
Sep 12, 2013 (4:01 am)
My fuel pump runs also when I turn my jeep off! I've been pulling out fuse M10 from the fuse box to disconnect it from draining my battery. My lease is up in 4 weeks can't wait to dump it!!!
Sep 12, 2013 (6:16 am)
Same thing with mine...the fuel pump continues to run once the car is turned off, causing the battery to run dead. My car has been in the shop since August 19th, and just found out last week that I'm number 1290 on a list to receive the new TIPM sensor...who says the new one will work?!?!
#1138 of 1240 2011 Durango TIPM module
Sep 13, 2013 (11:05 pm)
Unfortunately my 2011 Dodge Durango Crew has been at the dealership since August 15th waiting for a TIPM module just like everyone else. I have only had the vehicle for 6 months. Luckily I have the extended warranty but that doesn't help me much when there is a national backorder. I have been on the phone with the Chrysler customer care at 1-800-992-1997 several times this week but they are completely useless. They can't tell me when the part will be available and don't seem to care. They claim a case manager will call you back 24-48 hours after the case is opened but that still hasn't happened yet. The woman I complained to today absolutely refused to transfer me to a case manager, a supervisor or to the parts department. At this point it has been 4 long weeks and there is no hope that it will be resolved soon. This is absolutely ridiculous!!!