Last post on Dec 05, 2013 at 4:05 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee
What is this discussion about?
Jeep Grand Cherokee
#1122 of 1240 Re: 2011 Jeep Grand Cherokee- TIPM replacement [trishg23]
Sep 03, 2013 (7:47 am)
The warranty will cover it, but Chrysler cannot get the part. This is a huge mess. Lots of people are affected. We may sue for a recall, but if the company that makes the TIPM goes out of business and Chrysler doesn't have the rights to make it themselves, I'm not sure how that would work. I guess they will have to replace our Jeeps with new ones. Either way, it's their problem, not ours. It's their responsibility to fix this and they are not doing it satisfactorily.
#1123 of 1240 Re: 2011 Jeep Grand Cherokee cranks but wont start issue [jkw13]
Sep 03, 2013 (7:11 pm)
To all the TIPM patients out there waiting for their transplants we all need to file our complaints with the government. Chrysler won't do the right thing period. They will have to be forced into the recall and I think it gets worse than we know. The NHTSB has on file 5 complaints where the 2011 Jeep Grand Cherokee was in a serious accident and the air bags did not deploy. NHTSB Complaint ID Numbers: 10430083; 10445572;10463107;10482929;1056377
This TIPM thing is now a life, health and safety issue because the air bags are wired into the TIPM as well. There are thousands of us out there that have very high odds that our air bags won't deploy when we need them. This is the case where we now have to help the Government connect the dots, they must force a recall - keep up the pressure. I've been stuck since early July and now I won't have a TIPM until September 25th, this is absurd and revolting.
#1124 of 1240 Re: 2011 Jeep Grand Cherokee- TIPM replacement [hemiglock21]
Sep 04, 2013 (12:56 pm)
I am also having the same issue with the TIPM. My car has been on a dealer lot for almost a month now not starting at all. I have called the Chrysler complaint line 4 times. This last time that had erased the first 2 times I called to make it look like I had just called before Labor Day. These folks are despicable and have no business in the customer service business. There has to be a way to get this issue national so the company will have to address it.
#1126 of 1240 Re: 2011 Jeep Grand Cherokee- TIPM replacement [hemiglock21]
Sep 05, 2013 (8:45 pm)
Bad News/Good News/BadNews,
Along with everyone else, my jeep went down due to the TIPM issue with my 2011 . I had it towed to the local dealer on 8/5. Good news, they received a TIPM today, installed it and I have my truck back ... Exactly one month later.!! I also experienced less than satisfactory customer service. No rental or loaner, and a $600 bill (the dealership split the cost of the repair with me ). I have been a loyal Jeep customer for many years (This is my 5th Grand Cherokee ). Words cannot describe how frustrating this experience has been.
If a class action law suit happens, count me in!
#1127 of 1240 stranded in the am
Sep 06, 2013 (12:16 am)
Tonight 3:02 AM, home at last, after being left stranded at work and no way to get home. My 2011 jeep grand Cherokee would not start. The battery was dead as a hammer. For the past few days I have been having some trouble with my jeep, to where it would not start when cold but after a few tries it would crank. Today was different. Went out this morning got in it, and nothing... not even a light on the dash so I went and bought a new $200.00 battery thinking that had solved my problem drove it to work after 10 hours and at 1am get in to go home again dead on the new battery. I find a charger at work and hook it up. While charging and dead quiet in the early am I notice a humming sound coming from underneath. It is apparently the in tank fuel pump. Every thing is turned off so there should be nothing running at all. Please if there is a class action or Chrysler decides to recall the defective parts let everyone know. I believe I will call my local news station here in Houston giving a report to a journalist who exposes consumer issues like this.
#1128 of 1240 Month in, still no TIPM
Sep 08, 2013 (11:57 am)
My 2011 Dodge Durango Crew has been at the dealer for over a month, waiting for a TIMP. The service guy yesterday referred to it as "the eternally backordered TIMP" and mentioned there were 1500 on backorder right now. There's got to be a class action suit in this. They can't expect us to accept being without our vehicles for months at a time.
I just found this: http://www.girardgibbs.com/chryslerlawsuitinvestigation/
I'm going to write them and Chrysler.
#1129 of 1240 Lawsuits in the Works
Sep 08, 2013 (12:52 pm)
Thanks for that link pstrinic. I have been speaking with a couple of law firms as well. I hope for big news next week or the week of 9/22. If Chrysler cannot ensure our safety or the reliability of their product, they should replace the whole vehicle or refund our money so that we can go buy one from a car manufacturer that gives a crap about its customers. I'm mad too. Not just at this terrible situation, but at the way they are treating us like we are a pain in their rears. They lie every time that I talk to them. They cannot keep their stories straight and they blame everyone they can except for themselves. Classic for a government-owned organization.
#1130 of 1240 Emailing Chrysler
Sep 09, 2013 (6:44 am)
Someone posted about emailing the CEO of Chrysler. Can you share the email address so we can ALL email him/her?
#1131 of 1240 Re: Emailing Chrysler [pstrinic]
by Stever@Edmunds HOST
Sep 09, 2013 (7:16 am)
Knowing how big corporations work, even if you got Sergio's office line, you'd still get bounced to customer service. Even the Investor Relations site sends you to customer service.