Last post on Dec 05, 2013 at 4:05 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee
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Jeep Grand Cherokee
#1092 of 1240 Re: 2011 Jeep Grand Cherokee cranks but wont start issue [jaylebo7397]
Aug 22, 2013 (10:37 am)
My Jeep Grand Cherokee has been at the dealers since July 12. I was having the same issues as described here (engine won't turn over and start). I was told I need a new TIPM. Someone at Jeep Chrysler head quarters told me yesterday that the part was on backorder until September 19 now and that they cannot promise it will be in even then. The person told me that there are over 25,000 TIPMs on backorder and that the company that manufacturers them may be going bankrupt over this and that Jeep does not own the rights to reproduce the part!!!
This is serious ridiculous! Who knows how long it will be until this part is fixed and available again!!!!
Aug 22, 2013 (7:20 pm)
I have a 2011 Jeep grand Cherokee, and was experiencing the same cold start issues as everyone else. I brought the car in for an oil change (June 28th with 35,363 miles) and explained what was happening with the ignition. Of course it did not do it for them. I drove it for about another 2 weeks and on one trip I drove about an hour out of town and had to run into a bank. when I got back in my car i started it and died right in the middle of the driveway I was exiting. Took 30 minutes for it to restart. At this point i was pretty mad and called the dealership and drove the car right up (july 15th with 35,515) but this time I decided to capture what was going on my iPhone making sure I had the odometer in the picture, to ensure I would be covered. Ask about a rental because my car was still under warranty and the rental dealership had nothing available until the 18th to compound things I was going on vacation and they nothing on the lot. I ended up getting a car/ minivan to take on my trip. I was away for 11 days and when I returned the rental car cost me $252.19. Pickup my car on July 29th. The paperwork says they Replaced the WIN (Wireless ignition node). 11 days in the shop. The Next morning i went out to go to work and the car would not start. Called dealership told me to bring it back up. i did the next day, this time getting a Dodge dart from the rental company 8 days in the shop when I received a call that it was ready, this time they replaced the ignition module and gave me a new remote key. The next day Aug 8th went to go to work and the car wouldn't start. half hour later got the car started and back to dealership, this time i received a Nissan Versa rental. They have had it ever since 14 days and counting. I talk to service department on Thursday August 15th. And they told me they got it not to start and that it was the fuel injectors, i interjected and told him about this forum and to check the Tipm and they just released 2000 from the factory on the 13th. Said he would speak with technician and get back to me. Called me Friday and said they were replacing the tipm and he would have a better idea on a time frame by the middle of this week. I called today and they are telling me that its back ordered to Sept. not giving me any specifics of when in Sept. The service manager gave me Chryslers number to call and complain 1-800-992-1997, to see if they could speed things up. I feel I am one of the fortunate ones because it happened under the warranty period. This is ridiculous
Aug 24, 2013 (3:12 pm)
I think we need to file a class action lawsuit against Chrysler. I found out that the problem with my Jeep 2011 Grand Cherokee is the dreaded TPIM. This has gotten ridiculous. As everyone else has noted, I have to wait six to eight weeks. We need answers. Chrysler has given me the run around.
#1095 of 1240 Re: 2011 Jeep Grand Cherokee cranks but wont start issue [stranger4]
Aug 24, 2013 (7:12 pm)
Did you find out yet that it is your TIPM and you won't get the new part till mid to end of September if your lucky?
#1096 of 1240 Re: TIPM [benedictgal]
Aug 24, 2013 (7:15 pm)
Any owners out there as a sad jeep owner that want's to take on the mighty giant Chrysler? I think we would have better luck if we all write to the National Transportation Safety Board and keep telling everyone you know about this problem on all the social media networks. CarComplaints dot com is loaded with these stories.
#1097 of 1240 Re: TIPM [benedictgal]
Aug 25, 2013 (1:43 am)
I've been without my 2011 Jeep Grand Cherokee since July 12th. I'm being told that there are over 25,000 TIPMs on backorder. Supposedly the company that makes the TIPM (it is not Chrysler that makes it) is going bankrupt and Chrysler does not own the rights to manufacture the part. It's such a shame. Such a fabulous car up until this point and now I'm just disgusted with it!
#1098 of 1240 Re: TIPM [cmeedu]
Aug 26, 2013 (6:05 am)
Agreed. All around. I had no problems until this. Does anyone have any update on the backorder? My new ship date is now 9/10/13. The dealership wrote up my service ticket on 7/25 and I haven't had my Jeep since. Sounds to me like Chrysler won't do anything about this since they don't make the part but what are they going to do for their customers who paid good money for their cars?!?!
#1099 of 1240 Re: Call to Jeep [benedictgal]
Aug 26, 2013 (6:09 am)
They don't care but it's pretty clear it's out of Jeep's hands right now. The part is on backorder and not made Chrysler. Without a warranty Jeep will not do anything. I am calling Corporate to start hollering at someone who will listen b/c the service dept can't help anyway.
#1100 of 1240 Ship Dates
Aug 26, 2013 (6:15 am)
The ship dates they are telling us mean nothing. My jeep has been at the shop since July 12th and they have given me 4 different ship dates. Everytime it gets close to the ship date, they revise it. My ship date was also Sept 10 but now they are saying its September 19. I'm sure in another week or so they will give me a totally new date!
#1101 of 1240 Class Action Lawsuit!
Aug 26, 2013 (7:02 am)
There are enough of us on just this thread to get a class action lawsuit started. I'm sure there are hundreds of others that have this problem that are not on Edmunds. Let's sue Chrysler and force them to fix our vehicles or replace them with new ones. This is absurd! It's their fault that they chose to use a defective part made by a substandard company and we are the ones that are having to pay for it, either directly (those without warranties), or by not having transportation or by putting ourselves at risk of getting stranded every time we go anywhere.
Does anyone know how to get the ball rolling on a lawsuit?<