Last post on Aug 02, 2012 at 10:24 AM
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Mercedes-Benz R-Class, Mercedes-Benz R63 AMG, Car Leasing, Car Buying, Wagon, SUV, Van
#111 of 294 please help!
Dec 16, 2008 (5:29 pm)
Purchased a new 2008 Mercedes R class on Oct 21'st of this year. The day after i bought the car i noticed a ding in the front fender and many scratches all over the car. Called the dealer who informed me that they would take care of it at the time I came in for its 1,000 mile service. This being a mercedes I trusted them and figured all would be taken care of. As the days went on I noticed the hood had dents in it. As I was walking up to the car from the front I noticed dents all over the hood of the car. At this point I called the dealer, they said again they would take care of it at time of service. I told them I would be bringing it in asap not waiting for service. They agreed and the date was set. Dropped the car off on day of service and figured they would get a dent repair guy to look at it. that afternoon I get a call from the sales manager now stating that they see no dents what so ever. I jumped in the car drove to the dealership and pointed out all the defects. Sales manager told me it was all orange peal. BULL! So any ways he then changed his tone and said they will fix everything. I left and a day went past and nothing so on the second day I called to ask what was happening to my car. They informed me that they had found an issue with the sunroof and a part was missing that was on back order. We are talking a new mercedes here with only a few hundred miles and I had never even used the sunroof due to cold weather at this point. So long story short mercedes dealer had my new car for two weeks waiting on a part for the sun roof. At this point I had faith that they during this time were fixing all the dents and scratches on the car. Finally I got a call after two weeks saying my car could be picked up. Went to get it only to find nothing had been done to any of the dents or scratches and they had damaged the hood of the car. I now have a dent sticking out of the hood. Some way they have pulled the metal out of the hood as if someone had closed the hood on the car and left something under it. Needless to say I was pissed. The cars not even a month old. At this point the service manager said they were sorry and called in the general manager who went on to say how its not the dealer fault and they see no damage to the car and that any damage on the car has been due to my fault. I informed him that we had emails to the sales man stating the issues she then went on to say its still not there fault. I left, came home called the ower of the dealership who offered a meeting with me. Drove back up a fourth time to meet with him only to have him look at the car and say he would be in touch in a few days. Few days went past and nothing. I repeated called never to get a call back. I then contacted MBUSA who informed me that it had to be delt with at a dealer level. Can you believe this? So I emailed everyone I could at MBUSA Corporate, Daimler Corporate and the dealership stating the issues and they way I have been treated. At that point I did get a call back from Corp (MBUSA) stating they would open a case file to have the car bought back. I felt relieved. This was three weeks ago. During that time MBUSA has told me we need to meet with the east coast regional manager. So I set up a meeting with him. During my time waiting for the meeting day to come I informed him that our gaol is to have mb buy the car back or replace it with a new car. I also informed him that I had to spent 200 to have a few dents takin out already and that the hood now has to be fully repainted at the tune of 850 dollars and there is still two other hail dents that need to be fixed for another 200 dollars. So I'm looking at 1200 out of pocket on body work on a new car. And the dealer saw nothing? Regional manager called today to inform me that they dont see reason for a meeting and that the dealer now makes the call on replacement cars. I'm getting the run around!!!!!!!!!!! I have no clue now what to do. They are trying to wear me down so that I go away. MBUSA has been no help at all. I now have a 60,000 mercedes with hail damage which they deny but I found out it sat on the lot during two hail storms over the summer and I also have a car that has been damaged by the dealer costing me to have to get the hood repainted on a new car meaning it wont have the facotroy paint on it and it may never match. On top of that resale will take a nose dive due to the painted hood making it look as if he may have been in an accident at some point. Any ideas on how I can get a replacement car or get mercedes to buy this car back from me? I will never buy another mercedes again. I have always had BMW's which I loved but we needed a bigger car then what BMW had to offer and I regret it 100% Any advise would be great.
Dec 17, 2008 (10:26 am)
That was my first guess before I read the whole thing. There are terrible dealers out there seems you found one. I'm in CA hail is rare and not big enough to do damage but I think automakers have hail damage policies that are pretty strict. In this case I think you face a buyer beware issue. I also hope that you paid between 8 and 10K below MSRP for your R given thats what they seem to be going for. Given the hail damage the dealer should have been even more willing to sell it for more than 10K below MSRP.
I really don't know what to say except to have all agreements in writing - do not accept over the phone - sure we'll fix it verbal agreements.
That and if hail damage dents bother you - it should have been noticed during the purchase and either factored into the price or another car should have been found for you.
No fix for crappy dealers and buying a car without noticing issues. It sucks - I wish you luck but its a long hill to climb.
For anyone looking a fairly complex vehicles and dropping large amounts of money on them - you need to make sure every item operates as advertised new or used. If a dealer is rushing you and not allowing you time to flip seats up and down - open close sun roofs - open close auto tailgates manually and automatic - running airconditioning systems - multiple fan settings - running power seats up and down every which way and checking it over for dents and scratches. A dealer rushing you is hiding something or just a crappy dealer. It's your money and the vehicle will be yours if its right. All the dealer has is an upside so they shouldn't rush you and if they do - you should tell them where they can go.
#113 of 294 Also I would highly recommend a vin check
Dec 17, 2008 (10:39 am)
Now days with the cost of repairs being quite high and the complexity of the MB cars or even the BMW's - even for a new car I would request a Vin - report check via the dealer or the manufacturer. They want to sell the cars on their lot and if the car is everything they say it is they should have no issue giving you the Vin report which will have all the vehicle notes listed. Recall fixes - any shipping damage that was fixed - hail records- or low milege lease returns will have even more info - any complaints or issues the former owner had will be in that report. Things like hard shifting - fixs done - autogates not working correctly - any electrical issues etc.
The Autofax reports are more generic they list major things such as reported accidents and major service intervals etc.
I'm researching the R's the CDI's being my only interest in MB. I hope to talk with a MB transmission guy to get the scoop on the 7spd stuff. If what he has to say about it is positive - then I'll search for an R and do all that I just mentioned. If I'm unable to get a vin report on the vehicle I won't take a second look at it - if for some reason MB dealers all refuse to share the vin history then I will never own a MB and will go to a Auto builder with a better track record and find another vehicle to buy. Cars are too damn expensive now days to take some random guys word at a dealership.
Research your vehicles!!!!! Before you buy them! - The one you end up with will make you happy and if a problem crops up you know you did everything possible to avoid any issues.
#114 of 294 Need Pricing Help
Dec 24, 2008 (6:46 am)
This is a great and timely post. We are close to putting a bid in on a MB certified black 2008 R350 with P02 options (case has 15 k miles) car is at a local dealer. Dealer has the car listed at $41k and the salesman says "Make me an offer". Car is very good to excellent condition - we are thinking of going with an offer of $37k. What is the thought out there with all the experience and research? Thnx much for your help - wanting to close this deal before the first of the year. From the internet searching I have done, seems like the 2008 R350 class is slim pickings.
#115 of 294 Re: Need Pricing Help [wetterman]
Dec 25, 2008 (7:53 pm)
Got a new one for less a few months ago if you can hold out I am sure MB will offer 9 off the car and 4 more to sell at or under invoice. They are goign to tweak it for later 09 2010 release to match new E class style if you can hold out wait for a new one wiht discounts if not still a great car and not a bad price at 37 since you will get a longer warrentte
#116 of 294 How can I find a new 2008 R 320 and ? about marketing support
Jan 11, 2009 (3:24 pm)
I am trying to locate a new 2008 R320 so I can take advantage of the marketing support being offered. I looked on yahoo and edmunds. Some of the cars listed are not available What is the most reliable way. Also, how do I negotiate marketing support?
#117 of 294 Re: How can I find a new 2008 R 320 and ? about marketing support [my2girlz]
Jan 11, 2009 (4:02 pm)
I found mine by emailing all local dealers using automated emailing from MBUSA, edmunds.com, cars.com etc.
The only ones out there still most likely have miles on them from service loaners or used by dealer staff, etc.
Love the car great in snow and with all discounts applied cheaper then loaded honda pilot
#118 of 294 Re: How can I find a new 2008 R 320 and ? about marketing support [my2girlz]
Jan 11, 2009 (9:42 pm)
What kind of marketing support IS BEING OFFERED now and on what models?
#119 of 294 Stupid question.
Jan 21, 2009 (4:57 pm)
I know ML is made in USA. Also, for C class if the 5th letter in VIN is
F, then it means the car is built in Germany. But for R-class,
Where is R class made? in USA, or in Germany?
#120 of 294 2006 MB R 350 CPO San Fran Bay Area
Jan 29, 2009 (5:57 pm)
Hi I am planning to buy a MB R 350 from a MB dealer as a Certified Pre Owned (CPO). The various add around the bay area shows USD 25K for a 20-30K Mile car with different options. The lowest one is from one dealer called ACA cars. I have not heard them before. Any Idea what a good price would be? Edmunds TMV quotes about 22K to 27K range. Any one here is buying any CPO in the Bay Area. How much is the dealer ready to bring down from the offered price?