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Pontiac Grand Prix: Dealer Service

25 messages,  Last post on May 26, 2006 at 4:13 PM

You are in the Pontiac Grand Prix Forum.

What is this discussion about? Pontiac Grand Prix, Auto Repair, Sedan

Messages Page 2 of 3

#6 of 25 Re: foreign made??? Re: Axle Boot [rayainsw] by dblduce

May 18, 2006 (10:04 am)

Replying to: rayainsw (May 18, 2006 6:39 am)
when i meant "foreign made", i meant the BRAND NAME. In other words, id only own a GM, Ford, Chrysler, Saturn, Jeep, etc.

#8 of 25 Re: foreign made??? Re: Axle Boot [rayainsw] by gxpjoeyp

May 18, 2006 (5:59 pm)

Replying to: rayainsw (May 18, 2006 6:39 am)
O'Canada....I would never own a foreign car either,for one simple reason, lets start with 1941....hmmmmm....however I dont understand why gm would be closing that canadian plant in the next year or so when JD POWER ranked that plant #2 as far as best plants gm operates

#9 of 25 Re: foreign made??? Re: Axle Boot [gxpjoeyp] by dblduce

May 19, 2006 (6:49 am)

Replying to: gxpjoeyp (May 18, 2006 5:59 pm)
I hate to see GM having to close plants, esp. ones that are doing better than others. I just feel that since the latest bombshells have hit GM, they should start worshipping the feet of their loyal customers. They cant afford to have dealers haggle over minor service issues.
 
When are they going to realize that right now they cant compete in QUALITY with other car manufacturers, so they need to rely on the LOYALTY from their current customers to keep them afloat until they can become stable again?
 
Its this same customer-service arrogance that got them in this trouble to begin with, thinking that all they needed to do is produce the big, gas-guzzling SUVs to stay in the #1 spot.

#10 of 25 Re: foreign made??? Re: Axle Boot [dblduce] by chats1

May 19, 2006 (7:01 am)

Replying to: dblduce (May 19, 2006 6:49 am)
I agree with you completely. GM doesn't care. I have been a GM customer since 1992 and have sent them two letters re the 2006 GXP, which they never even bothered to answer. Obviously, they do not care about their loyal customers. The Customer Assistance Center is nothing but a big joke. Chats1

#11 of 25 Re: foreign made??? Re: Axle Boot [chats1] by sahoward1

May 19, 2006 (3:07 pm)

Replying to: chats1 (May 19, 2006 7:01 am)
I am in the middle of communications with the Asst to the CEO of GM regarding this stupid AC that comes on all the time in all modes. First CAC told me that was to defog my windshield (6 emails and 2 phone calls). Then I wrote letters. So far I've have two calls from this new guy. Said he, "All our research shows that consumers want more and more automatic conveniences at this high end kind of car, so that's why the AC comes on." Said I, "Well, I agree with that regarding most things. And I'd agree with that if my AC came on at 75, but 40 degrees Fahrenheit makes no sense. My stereo defaults to where I left it. My wipers don't automatically come on. I think GM screwed up with this AC thing, and you have to fix it." My father always owned Buicks. I've bought 8 GM cars, a Grand Am for one son and a Cavalier for another (weren't they lucky to have parents buy them a new car.) I must have charged 100K on my GM card, but unless this Asst to the CEO guy offers me a technical solution, I am cutting up my card, and my next car will be a Honda. I have sat at work on numerous occasions, and I totally loved my last GTP, but this AC thing is driving me crazy.

#12 of 25 Re: foreign made??? Re: Axle Boot [sahoward1] by sahoward1

May 19, 2006 (8:14 pm)

Replying to: sahoward1 (May 19, 2006 3:07 pm)
I meant to say that I have sat at work and defended GM numerous times, and my last GTP was my most favorite car of all time, but I am completely over the edge with this AC coming on every time I start the car, in every mode. So far GM has merely tried to appease me, but I have been insisting that I need a technical solution. I actually wrote to the CEO. I'm dealing with the hiss OK, and even the GM badges on the side which aren't exactly cool, but should a person who lives in New England have to shut off the AC nine months out of the year. That can't possibly be right. CAC says, "Simply depress the snowflake to shut it off." At least we're coming into AC season.

#13 of 25 Re: foreign made??? Re: Axle Boot [sahoward1] by chats1

May 22, 2006 (5:35 am)

Replying to: sahoward1 (May 19, 2006 3:07 pm)
I agree with you completely. CAC is a big joke. They don't solve problems; just want to get rid of them! I've given up on even calling them -- it's just frustrating and makes you angrier. I have even told them "what good are you?" They are worthless and not technical people. All they do is look up your question in the manual and call the dealer. You can do that yourself. When the jerk at the CAC told me what he was doing, that's when I exploded and said what good are you. You're worthless. He then gave me another person to talk with who also was useless. I left a voice mail too and received no reply. Now, I have written to two people at GM, Mark LaNeve and Brent Dewar and also sent the questionnaire back with the message on top "I'll answer your questions when you fix my hissing/humming noise." I never heard from either of those two men. I wrote about three months ago. Face it, they don't care. I told them no more GM cars for me; I'll buy an Infiniti or Solara Convertible. I also told the dealer that if they ever became an Infiniti Dealer I'd buy a car from them in a second. They are an exceptional dealership; it not their fault at all, which I explained; it's GM's.
 
It's not even worth getting frustrated over this. I'm just dealing with my humming/hissing which really is not that bad. I'm fighting on principle here and not bothering filling out anymore questionnaires. I remember when they used to call you about your service experience; they don't do that anymore. Also, I have had 5 Pontiacs -- 1 Grand Am, 3 GTP's and this 2006 GXP. No problems with any of them, except this humming. My 2002 40th Anniversary Edition was a real beauty and I loved it. Never had a problem with it and never saw another one on the road. Good luck. Keep me posted if you get any help. Chats1

#14 of 25 Re: foreign made??? Re: Axle Boot [sahoward1] by chats1

May 22, 2006 (8:01 am)

Replying to: sahoward1 (May 19, 2006 3:07 pm)
Another comment to you from Chats1. Yes, you are a good parent. My mother bought my first two new cars for me too. But, of course, I've only had new cars. Never bought anything used. Little afraid of someone else's headache.

#15 of 25 Re: foreign made??? Re: Axle Boot [chats1] by erichthecatt

May 22, 2006 (12:15 pm)

Replying to: chats1 (May 22, 2006 8:01 am)
Well thats great if you have the money to buy a new car, but not everyone does. I got my first car when i was 16. A 22 year old 1960 pontiac. Earned every penny myself to buy it. Didnt know a thing about working on a car, but quickly learned, as there was no other choice. Theres alot to say about earning something and the accomplishment, compared to just being handed over something. Im still have my 60 Ventura, and currently restoring it myself.

Messages Page 2 of 3

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