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Pontiac Grand Prix: Dealer Service

25 messages,  Last post on May 26, 2006 at 4:13 PM

You are in the Pontiac Grand Prix Forum.

What is this discussion about? Pontiac Grand Prix, Auto Repair, Sedan

Messages Page 1 of 3

#2 of 25 Axle Boot by rmozol

May 17, 2006 (9:50 pm)

Today I got my GXP back after they replaced the LF axle boot. It was leaking and splattered grease all over the caliper, strut, inner wheel, and tire. Well, they repaired the boot, but refused to clean the grease off of everything that got dirty from it leaking! Even though the wheel was off the cars for hours, they couldn't wipe it down with a towel and some Naptha! The service manager said, "You can't expect us to detail your car can you?"!!!!! The parts manager wanted him to do something, but the service manager refused. He tried spraying a can of brake cleaner around the inside of the wheel, while mounted, but of course that didn't clean it. After I make a videotape of me doing it, I'll send it in with my service critique!

#3 of 25 Re: Axle Boot [rmozol] by dblduce

May 18, 2006 (6:09 am)

Replying to: rmozol (May 17, 2006 9:50 pm)
i dont blame you for giving them a bad review! is this a GM dealer that treated you this way? if it were me, i would NEVER deal with that dealer again, and i would be sure to let the owner/manager AND GM know about it!
 
i could see if it was something you might have caused yourself, but this was obviously a mistake on GM's part, so they should take all the time needed to correct it!
 
its little things like this that make me realize why GM is in the financial trouble it is in. they need to wake up and realize things like this!
 
dont get me wrong, i love GM vehicles. in fact, my entire family has owned nothing but GM vehicles. but deep down, i keep telling myself that IF GM gets rid of the Pontiac line, or they go bankrupt, ill have to look elsewhere for my future vehicle brand. I hate the thoughts of that, but i like to be prepared for worse-case senarios. I would NEVER own a foreign made vehicle, so that would extremely limit my choice of car makes, lol.
 
i actually "test drove" a dodge charger (w/ a HEMI) a few weeks ago (rental car) and i have to say, i think my GXP is MUCH snappier in throttle response. The only thing id give the charger is that the interior is a little bigger than my GXP.
 
here's hoping that GM finally gets it together and starts realizing what they need to do to get back on top. By treating their customers this way, especially now, they have nowhere else to go but DOWN!

#4 of 25 foreign made??? Re: Axle Boot [dblduce] by rayainsw

May 18, 2006 (6:39 am)

Replying to: dblduce (May 18, 2006 6:09 am)
"I would NEVER own a foreign made vehicle"
 
You do know where your (and my) GXP was made?
- Ray
Vrooooom . .

#5 of 25 Re: Axle Boot [rmozol] by chats1

May 18, 2006 (7:05 am)

Replying to: rmozol (May 17, 2006 9:50 pm)
I completely agree with dblduce's comments to you. You should definitely talk to the owner of that dealership, and if you get nowhere, the representative for that dealership. How you were treated is appalling. You should be compensated for your inconvenience and their attitude. I had a problem when I picked up my 2006 GXP because they knew that on Monday when I made the deal that the Door Ajar Message and chime kept on coming on even though the hood was closed. Well, after I gave them my check on Thurs. that's when they told me the part was ordered and to call. Well, when I left there I immediately called the owner of the dealership who was at their Long Island dealership and told him I was just furious because they knew about this on Mon. and yet did nothing. Well, he called me back and said the Service Manager would call me tomorrow morning. The part was being overnighted. I got a call at 8:30 A.M. the next morning, took the car back and they replaced the part. For my inconvenience they gave me a free detailing/free loaner car to use at any time. I have to say I learned a good lesson check the car again before you hand over any money. I have dealt with this dealership since 1992 and they are an exceptional dealership. They took care of the problem. And I never had any problems with them before. But, again, if I were you, I would call the owner of that dealership.
 
I would definitely complain.

#6 of 25 Re: foreign made??? Re: Axle Boot [rayainsw] by dblduce

May 18, 2006 (10:04 am)

Replying to: rayainsw (May 18, 2006 6:39 am)
when i meant "foreign made", i meant the BRAND NAME. In other words, id only own a GM, Ford, Chrysler, Saturn, Jeep, etc.

#8 of 25 Re: foreign made??? Re: Axle Boot [rayainsw] by gxpjoeyp

May 18, 2006 (5:59 pm)

Replying to: rayainsw (May 18, 2006 6:39 am)
O'Canada....I would never own a foreign car either,for one simple reason, lets start with 1941....hmmmmm....however I dont understand why gm would be closing that canadian plant in the next year or so when JD POWER ranked that plant #2 as far as best plants gm operates

#9 of 25 Re: foreign made??? Re: Axle Boot [gxpjoeyp] by dblduce

May 19, 2006 (6:49 am)

Replying to: gxpjoeyp (May 18, 2006 5:59 pm)
I hate to see GM having to close plants, esp. ones that are doing better than others. I just feel that since the latest bombshells have hit GM, they should start worshipping the feet of their loyal customers. They cant afford to have dealers haggle over minor service issues.
 
When are they going to realize that right now they cant compete in QUALITY with other car manufacturers, so they need to rely on the LOYALTY from their current customers to keep them afloat until they can become stable again?
 
Its this same customer-service arrogance that got them in this trouble to begin with, thinking that all they needed to do is produce the big, gas-guzzling SUVs to stay in the #1 spot.

#10 of 25 Re: foreign made??? Re: Axle Boot [dblduce] by chats1

May 19, 2006 (7:01 am)

Replying to: dblduce (May 19, 2006 6:49 am)
I agree with you completely. GM doesn't care. I have been a GM customer since 1992 and have sent them two letters re the 2006 GXP, which they never even bothered to answer. Obviously, they do not care about their loyal customers. The Customer Assistance Center is nothing but a big joke. Chats1

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