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Sedans Pontiac Grand Prix Pontiac Grand Prix: Dealer Service
25 messages, Last post on May 26, 2006 at 3:13 PM
You are in the Pontiac Grand Prix Forum. Your Hosts are pat & karens
Today I got my GXP back after they replaced the LF axle boot. It was leaking and splattered grease all over the caliper, strut, inner wheel, and tire. Well, they repaired the boot, but refused to clean the grease off of everything that got dirty from it leaking! Even though the wheel was off the cars for hours, they couldn't wipe it down with a towel and some Naptha! The service manager said, "You can't expect us to detail your car can you?"!!!!! The parts manager wanted him to do something, but the service manager refused. He tried spraying a can of brake cleaner around the inside of the wheel, while mounted, but of course that didn't clean it. After I make a videotape of me doing it, I'll send it in with my service critique!
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Replying to: rmozol (May 17, 2006 8:50 pm) i could see if it was something you might have caused yourself, but this was obviously a mistake on GM's part, so they should take all the time needed to correct it! its little things like this that make me realize why GM is in the financial trouble it is in. they need to wake up and realize things like this! dont get me wrong, i love GM vehicles. in fact, my entire family has owned nothing but GM vehicles. but deep down, i keep telling myself that IF GM gets rid of the Pontiac line, or they go bankrupt, ill have to look elsewhere for my future vehicle brand. I hate the thoughts of that, but i like to be prepared for worse-case senarios. I would NEVER own a foreign made vehicle, so that would extremely limit my choice of car makes, lol. i actually "test drove" a dodge charger (w/ a HEMI) a few weeks ago (rental car) and i have to say, i think my GXP is MUCH snappier in throttle response. The only thing id give the charger is that the interior is a little bigger than my GXP. here's hoping that GM finally gets it together and starts realizing what they need to do to get back on top. By treating their customers this way, especially now, they have nowhere else to go but DOWN!
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Replying to: dblduce (May 18, 2006 5:09 am) You do know where your (and my) GXP was made? - Ray Vrooooom . .
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Replying to: rmozol (May 17, 2006 8:50 pm) I would definitely complain. |
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Replying to: rayainsw (May 18, 2006 5:39 am) |
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Replying to: rayainsw (May 18, 2006 5:39 am) 
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Replying to: gxpjoeyp (May 18, 2006 4:59 pm) When are they going to realize that right now they cant compete in QUALITY with other car manufacturers, so they need to rely on the LOYALTY from their current customers to keep them afloat until they can become stable again? Its this same customer-service arrogance that got them in this trouble to begin with, thinking that all they needed to do is produce the big, gas-guzzling SUVs to stay in the #1 spot.
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Replying to: dblduce (May 19, 2006 5:49 am)
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