Last post on Dec 08, 2013 at 3:29 PM
You are in the Chevrolet Avalanche
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Chevrolet Avalanche, Transmission, Truck
#131 of 164 Towing is a sin????
Nov 09, 2012 (6:45 am)
Since I was an early victim (12k miles) of Avalanche transmission failure, I've continued to monitor comments on this thread. One theme in the background seems to surface from time to time...a warranty agent asks the owner 'were you towing with this vehicle?'
If that's a question being asked by GM or Chevy regarding transmission warranty repairs, then it bothers me A LOT. Chevrolet willingly advertises the Avalanche with stated payload and towing capacities; equips most Avalanches with towing packages before shipping to dealers; and installs a transmission selector (at least on my 2010) that includes a button to select TOWING MODE. THIS VEHICLE IS ADVERTISED AS PROVIDING SIGNIFICANT TOWING CAPACITY IN ITS CLASS. So, is the question 'were you towing with this vehicle?' for statistical purposes, or is it being used as a rationale to deny a warranty claim? If it's the latter, then I think I would consult some legal advice.
And in my case, no, I was not towing.
#132 of 164 Re: Towing is a sin???? [69z28]
Nov 09, 2012 (8:40 am)
The Avalanche is a vehicle that is able to tow and there is a section outlining the appropriate procedures and weight limits in the manual (for the 2012 Avalanche Manual, this section begins on page 9-66). How is the transmission repair going on your Avalanche?
Sarah, GM Customer Service
#133 of 164 Extremely disappointed in GM!!
Nov 15, 2012 (7:45 am)
We have now fallen victim to the transmission going. Our odometer reads 29857 and we are months outside of our warranty and GM customer service has served worthless for us. They are claiming that we denied a diagnostic warning that we received. I have my email from the night before our truck crapped out that everything checked out great and we had no warning sign or lights that came on just no drive gear. We were quoted $3400 for total cost and then we received a call that they would cover half but then the dealership stated tey quoted us the price with the discount. For a truck that is five years old this is ridiculous to say the least and there are so few miles, rest assure we will be voicing our opinion on the poor quality and lack of customer service. We paid too much for a truck that was not used to tow either that did not meet our expectations at all.
#134 of 164 Re: Extremely disappointed in GM!! [walsh73]
Nov 16, 2012 (7:09 am)
If we can check into this situation further with you, please contact us via email at socialmediagm.com (include your name and contact information and the last 8 digits of your VIN so we can locate any file already opened through the Customer Assistance Center).
Sarah, GM Customer Service
#135 of 164 Re: Extremely disappointed in GM!! [walsh73]
Dec 24, 2012 (3:23 pm)
OK, here is my story about Avalanche's transmission problem. I have a 2007 Avalanche with 64,640 miles on it. I really love the truck that is strong, quiet and very comfortable. In the past few years, I had some battery problems, and it has been changed twice, like every another year I need a new battery. I hated GM's battery but still love the truck til last night. In the past few weeks the battery problem is coming back, if I didn't drive the truck for one day, next
day the car won't start. To keep the battery charged, I had to drive
it every day once even I didn't need go somewhere or just run the engine for 10 minutes. Yesterday I didn't drive at daytime and by the evening I was worried about the battery will be bad next day, so I wanted to drive it for little while. It was hard to get it ignite but it did start without jumping, but
the message "stability-control service" was shown on the dashboard, I
thought it might be the weak battery caused computer malfunction and
drove for about 5 minutes, and every time when I hit around the third
gear I could feel some kind of lagged throttle move. I turned off the engine
and turned it on again, drove less than 500 feet, felt 3 more constant lagged
throttles one by one then the car was on the neutral, it couldn't move
forward only could backup. This morning I called onstar service, and it
was diagnosed ignition problem, but the engine was running during the call, so the representative suggested me get the car towed to the
dealer. After check, the technician said the
transmission needs to be replanced, and it will cost >$3,000. I was
shocked, for a car only has 6 years with ~64,000 miles on it, never
towed any thing more than 200lb (I have a small plastic boat), alway had
suggest services, and the transmission need to be replaced? Is this GM's
quality? I had told so many people, friends, colleagues, even some
strangers who ever asked me how do I feel the car, I always said love
the engine (strong and quiet), transmission (smooth), and style, but
now I feel I'm betrayed. I expected gift for the Xmas but never though I could get this. Maybe it is time for a change and GM would never be my choice again. Shame on you, GM!
#136 of 164 Re: Extremely disappointed in GM!! [jchu]
Dec 26, 2012 (11:01 am)
It looks as though you may already be working with Customer Assistance? Do you have a Service Request number?
Sarah, GM Customer Service
#137 of 164 Re: Shame on you, GM!! [jchu]
Dec 29, 2012 (2:21 pm)
Here is some update for my Avalanche's transmission problem. I received a call from the dealer next day and told me there are more problems than just transmission it self, and for all fix it will be cost ~$4600 plus tax (the total would be almost $4900). I couldn't believe what I heard, but what else I can do if I want my truck running again? On the same day, after I sent an email to socialmediagm.com told them what happend to me and asked if this is normal or common life of transmission for 2007 Avalanche, a representative from socialmediagm.com emailed me back and started a case file for the available options for cost assistance, and later asked my contact number, forwarded the case to a district specialist who will work with the dealership management to better consider cost assistance. The specialist never called me but I could wait for that long to get my truck back for this Sunday's planed trip. I called dealer, and they told me the specialist offered free 2 years oil change and tires rotation, and dealer will give a 10% off for the parts, so the final bill will be $4400. I think 10% off from the dealer (Lannan Chevy Woburn in MA) is the best they can do, and for the major repaires I always had some discount from them and alwasy appreciate for that. But from GM free stuff that is just nothing to me, I only drive ~10k per year, 2 years oil change might be worth ~$200, and I have my tires rotated free from Costco, so basically only ~$200 from GM for what they built and not acceptable major parts failure. Here are what were fixed for the $4400 that I paid:
Replaced transmission $3220
Replaced serpentine belt $98
Perform charging system check and replaced defective alternator, road test $483
Perform engine scan test, replaced crankshaft position sensor and clear cods $427
I don't mind pay wear and tear, and when I bought 2007 modle I also bought 5 years warranty which was extended from manufacture's basic and paid $1000 for that, just thought about there were some major changes for 2007 modle so I need prepared for any defect or early failures. Indeed I did have some services after basic warranty expired and the $1000 was paid off already for what it was cost for the repaires. But I never though the transmission could be failed just around 6 years with 64,640 miles on it. When my friends and colleagues asked me what happened to my truck, they just couldn't believe it (I guess no body would believe it either unless you had same or worse experience wit GM's product), everybody's responds from this was GM not only produces bad products and they won't do much for their reputations to fix the problems such as this, so better stays away from GM, no body wants get a junk and hit the head a $4400 bill at Christmas. But I still appreciate socialmediaGM's effort to set up the case quickly just wished I could get much better results than some cheap S**t from GM! And who knows what would happen to this junk in next 2 years, oh yeh I forgot, maybe I can use that $200 to balance another few thousand grand!
#138 of 164 Re: Shame on you, GM!!!! [jchu]
Dec 31, 2012 (12:27 pm)
More update from GM. I received a phone call from GM today (finally) but I really wished I have never had it and I guess GM should had the same feelings too, because it didn't help their reputations and just made it worse, and I'm not talking about how the representative handled the case, I don't think she has the power to make the decision. The whole conversations were GM willing to make their customers satisfied but they can't do anything more for my case at this moment because the warranty is expired. The message is here, if you don't want spend few thousand grand to fix the early failures of major parts, buy extended warranty, and not only buy one like what I had that covered 5 years, get another one for the following years, otherwise you are on the risk of your own. 6 years and 64k miles for GM is too long and too much to cover their transmission, they are not guarantied for a truck with normal driving, towing less than 200lb during summers and not even a constructor's vehicle either, also not mention it was followed suggested maintenances all the time, why? I guess every one will get the same and the only answer, they don't have any confidence for this truck. They will never put any advertisement that let buyers know some extended warranty (and not only one) is a must for this truck, but now I tell you, put two more grand for the security and have some peace in mind if you want to buy a brand new Avalanche, otherwise you better pray no such gift (lose not get few grand) arrives at Christmas! I don't need say any more Shame on you, GM! Because it looks like shameless is a better description and good luck GM for the competition with other manufactures!
#139 of 164 2005 Avalanch Trans done!
Jan 03, 2013 (7:11 am)
My 2005 Avalanche Transmission started slipping New Years morning just after midnight believe it or not. Later that day it completely went out. I towed it to the dealer the following day and found that the transmission was totally shot! How can this be for a vehicle with only 77k miles? This is so dissapointing. I boought it new and a new vehicle is usually not starting to be broken in until around 60K. This shows the poor workmanship of this product produced. So dissapointing. Now Im looking at $3,200 that I can not pay. I thought I was going to be a long time customer. This is my second Avalanche. Luckily now looking back I traded in the first one at around 30k miles before the problem could have started. Trust me, there won't be a third one or another GM vehicle.
#140 of 164 Re: 2005 Avalanch Trans done! [katana6]
Jan 03, 2013 (8:22 am)
We're sorry to hear that your new year began with the transmission going out on your Avalanche. If you would like for us to check into anything further, please email us at socialmediagm.com (include your name, contact information, the last 8 of your VIN, and a summary of your vehicle).
Sarah, GM Customer Service