Last post on Dec 08, 2013 at 3:29 PM
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Chevrolet Avalanche, Transmission, Truck
#109 of 164 2005 Avalanche - Transmission Destroyed (The Email I sent GM Cust Serv)
Feb 02, 2012 (6:13 pm)
I called GM Customer Service when I got home to notify them what had happened. I talked with a lady named Francis. She didn't have any suggestions, but just asked if I was towing something at the time and other questions to which the answer was no.
I decided to take my Avalanche to the Chevrolet dealer from whom I had purchased my vehicle the next morning to have it checked out. Later that day, on the 9th, the Bob Howard Service Manager, Richard Underhill advised me that they were able to determine that 2nd and 4th were out. I asked him if it could be repaired and he said they would have to tear into it to find out. I asked how much that was going to cost to tear into it and he said around $580.00. Given little choice to determine the severity of the problem, I let them tear into it starting on the 10th. I didn't hear anything on the 10th or 11th, but on the afternoon of the 12th, Richard Underhill advised me that the transmission was "pretty well cooked" and that I would need to replace it with a remanufactured transmission for a cost of around $3200.00. He said the remanufactured (not new) one would come with a 3yr/100,000 mile warranty. I told him I would get back with him. In the evening I called back GM Customer Service and had to leave a message for Francis to call me back. On the 13th of January, 2012 in the afternoon I decided to call GM Customer Service again since I hadn’t heard back from Francis. The lady I talked with made notes of what I told her with regard to what Richard Underhill had advised me after tearing into the transmission and said that Francis would get back in touch with me within 24 hours.
Based on everything I've read while doing research on the internet about this issue, it appears that this transmission has a well known history of failure, not only in the Avalanche, but other GM vehicles as well. I don't believe a 2005 Avalanche with only 88,000 miles on it should have a transmission that fails. I've use my vehicle for mostly going to and from work and on long trips. I don't drive like some teenagers either. Everything I have read about the transmission problems on Avalanches seems to happen to models 2004 and newer. Regardless of warranty coverage, a transmission should not fail with only 88000 miles on any vehicle. I even asked the Service Manager at Bob Howard, Richard Underhill about this and he agreed with me that it should not have failed with that low of mileage.
GM states that they are “committed to delivering vehicles with flawless quality and reliability”. There are clearly issues with the Avalanche transmission, and I paid significant money for this truck and expect it to last at least 100,000 miles plus. I love driving it and I love everything about my truck, especially the sporty look, comfort, the handling, and the spaciousness. There’s one thing I was not expecting with my Avalanche – a transmission with known engineering flaws. Yet that’s what I’ve been seeing all over the Internet – comments, complaints and reviews not just for the 2002 year – but for many years from 2000 through 2011. This is the third Avalanche I’ve purchased (2002 Z66, 2003 Z71, 2005 Z71), and I tell people this is the best thing since sliced bread. I have loved this vehicle but will not do business with a company that refuses to stand behind their product or long time loyal customers.
But I have been left with such a feeling of disappointment. I have always made it my priority to deal only with companies that take pride in designing a good and safe product. I am hoping that GM can do something to help my me and my family to continue to believe in the quality of GM products. Will GM help me to make my truck drivable again? General Motors states that they are passionate about designing, building and selling the world’s best vehicles, and this vision is the hallmark of their customer-driven culture. I can only hope and pray that GM will consider doing the right thing for this loyal customer.
#110 of 164 Avalanche - Transmission Destroyed (The Final Results)
Feb 02, 2012 (6:40 pm)
Well, after spending some two and a half weeks going back and forth from Francis, whom I could hardly understand, and talking with the service person at Bob Howard Chevrolet, I finally was made an offer whereby I paid half of the cost of transmission replacement. I felt it was best to take that offer, since one, I had been without my Avalanche now for 2 1/2 weeks, and two, I was beginning to think Francis at GM Customer Service was my second wife as we had more unproductive conversations than I care to think about and I had had enough of that. I'm not really sure who the offer of paying half came from, the Service Manager at the dealership Forrest Reining, or GM Corp. In any case, I agreed to pay half which my total came to $1420.93. I still feel that I shouldn't have had to pay anything, but technically I was out of warranty, that is past the 5 year mark, but under the 100,000 miles.
The replacement transmission supposedly comes with a 3yr, 100,000 mile warranty. Will I keep this Avalanche past either one of those marks? Probably not, because I feel that the replacement transmission is just as bad as the original and will go out after the 3yr mark but under the 100,000 miles. Hopefully, I can trade the Avalanche I love for some other vehicle whose company will do the right thing (ya think).
If you wondered why I waited so long on at least getting some result from GM Cust Serv, it's because I went out the same day I took the Avalanche to the dealership to get fixed and bought a brand new 2012 Jeep Wrangler Sahara. Unfortunately, GM knows that most people cannot and will not wait to get some result from them, so the customer gives up and just goes ahead and pays for it themselves. A lot of people can't afford to have their vehicle tied up at the dealership for weeks waiting to find out if GM is going to stand by their product/s. Yes, I still need a truck, so I'll keep the Avalanche until it's time to get rid of it before the warranty runs out.
All I can say to others out there is Good Luck! You'll need that, and a WHOLE lot of patience as well! Oh, and don't forget, some of your own money.
My Service Request: 71-1026833584
My National Highway Safety Administration/ODI Safety Complaint Number: 10443635
#111 of 164 Re: Avalanche - Transmission Destroyed (The Final Results) [oknation]
Feb 04, 2012 (6:30 am)
While it's surprising that they offered anything, just be aware that they're not losing any money on that deal, either. I had my trans. rebuilt by my local mechanic for $1700, so their 'offer' just brings the price down to reality. However, it's a bit better then the offer I received for $1000 coupon on the purchase of a new vehicle! I agree, we paid top dollar for these trucks expecting to pass 100,000 miles w/o major failures. Oh well
#112 of 164 Re: Avalanche - Transmission Destroyed (The Final Results) [mikeandgayle]
Feb 06, 2012 (11:18 pm)
Unfortunately, I think I might be joining the broken Chevy Avalanche transmission club, a most unfortunate club to belong. My tranny went out at 57,000 miles on my 2005. It was the old sprag gear failure, a well known issue. Seeing how I didn't want to have them replace an old crappy tranny with a new crappy tranny, I had it rebuilt elsewhere seeing as how even new ones didn't solve the problem.
Now I wonder if I might get some satisfaction. My extended warranty ran out last April due to time being up. After your experience, do you have any hints as how to go about getting at least some of my money back? What number do you call? Did you find anyone worth mentioning.
I am outraged that this failure occurs regularly and GM is not stepping up. They replaced my instument panel so I hope they will stip up here. If I don't get some kind help with this, I know GM is not in the running for my next two cars that I will buy.
Mar 09, 2012 (2:33 pm)
the midgate glass on my Bermuda Blue 06 LT avalanche is cracked. only the abs plastic is cracked but it is cracked in the lower left corner and it lets water in the cab behind the rear seat. the chevrolet dealer in clovis ca told me that its a common problem and they sell a lot of them. right in the middle of my talking to G.M. my avalanche was stolen. after the insurance paid me for my avalanche. The city of Palmdale Ca. Called me and told me that had found my truck. the insurance told me that i would have to bid on the truck Copart.com witch I did and got the truck Back for about $5700.00 the insurance paid me $24,000.00 for my truck. I had allready bought a new 2011 avalanche L.T.Z. loaded in the steel green met. went out the outher day to wash my 2011 ava while cleaning the windows found my rear window is cracked the dealer replaced it. mand i told the service writer that if it crackes again i will be back and i will be inppspecting that rear window every time i wash the avalanche. and i suggest every avalanche and Cad EXT owner to look at the back window. the price of that window is $726.00 list cost is $545.00 so look at yours befor warranty runs out
Mar 11, 2012 (4:11 pm)
I have experienced the same problems with my 07 Avanlanche also.
#115 of 164 Re: 2005 Avalanche - Transmission Destroyed [oknation]
Apr 03, 2012 (7:34 am)
i have a 2005 avalanch and i am going threw the same thing driving down the road everything is fine then get a trany hot mess. and it started slipping so i pulled over fluid was fine gave it time to cool off and went about a mile it came back on and started slipping agean i got on a back road were i could go slow and everything was fine then so i called gm and they said they aint heard about it happing to anyone befor and they would get back to me but from looking here it is clear that they have heard of it befor min only has 60.000 miles on it and if they tell me theres nohing they will do then this will be the last gm i ever own and i have had them all my life but this just aint right
#116 of 164 Re: 2005 Avalanche - Transmission Destroyed [eddie98]
Apr 03, 2012 (10:50 am)
I apologize that you're experiencing these concerns with your transmission. Our Customer Assistance Center agents on the phone operate independently of the forum, and so it is very likely that unless the agent was perusing Edmunds on his or her own time that they would not be entirely familiar. All of our interactions are handled on a case-by-case basis at our level, as well.
Were you planning on getting this looked into? I hope everything goes well! If you decide to work with a dealership on this please keep us posted on the progress there, and if we can be of assistance please get in touch via email (socialmediagm.com).
GM Customer Service
#117 of 164 Anyone have a problem with the newer 6 sp tranny?
Apr 05, 2012 (6:26 am)
From 2010 and newer, the Avalanches have a 6 speed tranny, vs the older 4 speed tranny. Has anyone experienced a problem with this newer transmission?
#118 of 164 Re: Anyone have a problem with the newer 6 sp tranny? [dlcole76054]
Apr 05, 2012 (6:41 am)
Oh yeah. Look at my forum post #56. Bought my Avalanche new in March 2010 & lost the torque converter while cruising at highway speed in October 2010 with less than 13K on the truck. Some other problems at the outset too, but they are noted in Post #56. Doesn't help build much faith in the future performance of the vehicle, but it has held up better since Oct 2010. There's about 41K on it now.