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Chevrolet Malibu Maxx Dealer Service

18 messages,  Last post on Sep 25, 2008 at 5:31 AM

You are in the Chevrolet Malibu Maxx Forum.

What is this discussion about? Chevrolet Malibu Maxx, Auto Repair, Hatchback

Messages Page 3 of 3

#15 of 18 Re: Ask dealer to check transmission -- now "+/-" doesn't work [dr650] by maxx4me

May 06, 2008 (1:36 pm)

Replying to: dr650 (May 05, 2008 8:04 pm)
my 04 maxx has a similar tranny issue. When my foot is off the gas and the car is coasting to turn a street corner, the tranny is very sluggish to downshift and accelerate. I also have troubles getting the tranny to find a lower gear when I stomp on the gas. I think the issue is between 2nd and 3rd gear. When I had the chain and sprocket work done, I remember the service manager stating that the chain was still pretty loose, despite their best efforts. I'm wondering if that is where the issue is emanating from?

#16 of 18 Re: Ask dealer to check transmission -- now "+/-" doesn't work [maxx4me] by fasilid

Sep 24, 2008 (2:40 am)

Replying to: maxx4me (May 06, 2008 1:36 pm)
First, thanks to those of you who responded to my original post from August of last year. Second, my apologies for not following up on my original posts. I'm correcting that now. The summer of '07 knocked me for a loop in the form of that dealer service department that wouldn't honor the warranty -- even returning the car to me with an additional problem. Very bad news, indeed. I got word from other sources that this dealer service department was notorious for this sort of thing, with customers having to stoop to arguments and threats to have routine matters addressed. Bad news.
 
The good news is that I found a good dealer who turned the whole situation around, fixing my car in short order (under the soon-to-expire warranty) and rendering thoroughly professional service.
 
As described in my original posts last year, my '05 Malibu Maxx's trans developed an issue where the transmission would slip back and forth between gears at lower speeds. Took car to the selling dealer's service department, and was treated poorly from the start. They sat on the car for days and then returned it to me with -- surprise! -- the same transmission problem as well as a brand new problem: the +/- tap switch now did not work! The two men running this service department continued to give me a runaround. See my original posts from last year for the sorry details. Rather than deal with what was clearly an adversarial situation, I took the car to another dealer, in upstate NY. (The selling dealer is in a borough of NY City.)
 
Here's where my happy ending came in. To make a long story short: the new dealer, Ken Wilson Chevrolet of the town of Vestal in upstate New York, put an end to what had been a waking nightmare with the downstate operation. The techs at Ken Wilson found the tranny problem and corrected it quickly and with no fuss. They told me they had found a broken wire underneath the trans console. The car was returned to me with the transmission running smoothly and with the +/- tap shifter working fine. All of this was done in an environment of professionalism and courtesy at Ken Wilson. It was like a tutorial on how the dealer experience is supposed to be. That was one year ago. My Malibu Maxx is running fine with no problems and I've got a reputable dealer to service it
 
Thanks again for the replies. And I hope you all can find the good dealers out there -- as I was most fortunate to do.

#17 of 18 Re: Ask dealer to check transmission -- now "+/-" doesn't work [fasilid] by maxx4me

Sep 25, 2008 (3:34 am)

Replying to: fasilid (Sep 24, 2008 2:40 am)
Gee, I thought you were going to say my dealership here in Alexandria was the offending dealer giving you the run around. What a similar story to mine......except mine resulted in my axle snapping off on Riverside Drive in Harlem (read my posts on the GM Customer Service page). I was giong to recommend to you that you see the GM dealer in Harlem. While not specifically a Chevy dealer, they are a GM dealership, not independently owned, who can get parts and perform service very quickly given their large operation there. They treated me wonderfully during my Malibu Maxx ordeal in NYC. Bottom line however: don't go to a dealer...find a independent shop rated well by your peers. GM, Ford, Chrysler won't intervene when you have a problem at any dealer, so without pressure, these dealers act like big shots because they have the big corporate logo on their shirts, even though they are independent. At least a private shop respects the fact that if you feel cheated, you'll never return and they will go out of business.

#18 of 18 Don't forget by pf_flyer HOST

Sep 25, 2008 (5:31 am)

You can check out what other customers think of a dealer or add your own review of the dealer you're dealing with to Edmunds Dealer Ratings & Reviews

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