Last post on May 24, 2010 at 9:35 AM
You are in the Buick Lucerne
What is this discussion about?
Buick Lucerne, Engine, Sedan
#231 of 240 Re: 09 Lucerne tranmission question [soon2bxgmowner]
Jul 25, 2011 (8:58 am)
Have you spoke with Customer Assistance? I apologize for your frustrations. If you haven't I would definitely recommend doing so. Feel free to email me with your VIN and any questions comments or concerns. If you would like I can set up a case with GM Customer Assistance for you. I look forward to your response.
GM Customer Service
#232 of 240 Re: 09 Lucerne tranmission question [gmcustsvc]
Jul 25, 2011 (5:55 pm)
Yes I have spoken to Customer Assistance. There is a case #. On Saturday I traded the car so my worries are temporarily over. To use marketing trrms, the dealers brand did not suffer as they did everything right. The GM brand however was most definitely tarnished. Once you lose trust in a car no amount of reassurance can restore that trust. The bumper to bumper warranty runs out 50K so the next unknown issue could be out of my pocket.
Thanks for your note.
#233 of 240 something felt in steering wheel
May 24, 2010 (9:35 am)
#234 of 240 something felt in steering wheel
Sep 13, 2009 (3:54 pm)
I will try to explain this and not try to confuse anyone. I have a new 2009 lucerne. Sometimes when I make a slow 90 degree, 20 mph turn or so, I feel something in the steering wheel. My other car that I still have is a 2000 olds intrigue. It had somewhat of the same problem. Sometimes when I made a slow turn there would be a feeling that you were turning a ratchet a few clicks. It turned out to be the intermediate steering shaft. I can't remember if there was any noise associated with it or just the feel of it. Now imagine turning a ratchet one click. This is what it feels like in my lucerne. This does not happen every time I make a turn. Probably 10 percent of the time, maybe more. If I take it back to the dealer, which I will eventually, it may take several trips before they can recreate the problem. If anyone has any ideas or suggestions I would appreciate it.
#235 of 240 Vibration in steering wheel
May 20, 2010 (5:21 pm)
My other problem that I had concerning the knock or click in the steering wheel when I made a slow turn was fixed. The mechanic knew exactly what it was, the intermediate steering shaft. He told me they had been putting cheap shafts in them since 1999, hence the trouble with my Intrigue and now my 2009 Lucerne. They replaced the shaft and as far as I know that fixed the problem. Now I have a different problem. Situation: I am stopped at a traffic light or stopped any place such as this(foot on brake and car in Drive). I can feel a strong vibration with my hands on the steering wheel. Took it to the dealer. Went for a test drive. Couldn't get it to do it. After a few days went back to the dealer. Stopped in front of the service entrance. The steering wheel was vibrating. Called the service desk. Asked someone to come out and verify steering wheel was vibrating. It was verified. Made an appointment. Took it in to be fixed. They adjusted the cradle forward. They said it was better. Service person said he would call in couple days to see how it was doing. I drove it about a half mile. Stopped at restaurant. Vibration was as strong as it was when I took it in. Went on home. Waited several days for the service person to call to see how the car was doing. Never did call, so I had to call him. Told him there was no improvement. Made another appointment. This time they adjusted the shaft, changed the harmonic balancer, and changed the drive belt. I also had a small oil leak, so they had to replace the timing cover oil seal.Service person called and said car was ready. Said they thought it was better. I live about 12-13 miles from the dealership, the two times I had to stop, I hadn't gone very far and the car hadn't warmed up it. I didn't feel any vibration. I thought, yeah, maybe they have fixed it. I didn't have to stop again until I pulled into my garage. What a downer, the vibration was just as bad again as the other times. Being as the 2009 model has a new engine in it, 3.9 instead of the trusty ole 3.8, there is not much feedback yet and they were having problems getting information on what the solution to the problem was. I was wondering if anyone on this forum has any information or ideas what is wrong. I would really appreciate it. Thanks
#236 of 240 Re: Vibration in steering wheel [mike391]
May 21, 2010 (8:19 am)
I am from GM Customer Service. Can you please email me more information about your situation so I can look into it further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
#237 of 240 Re: Vibration in steering wheel [mike391]
May 21, 2010 (6:46 pm)
This is just an amateurish guess, but based on a similar experience I had with a 2007 Ford Taurus, check to see if the electric fans that cool the radiator are kicked on when you feel the vibration. When the fans are not on, the vibration should be gone. Perhaps one of those fans is out of balance in some way. Hope the idea helps.
#238 of 240 Re: Vibration in steering wheel [mike391]
May 21, 2010 (6:52 pm)
Lonclip has a good point. I had a Buick which had a rougher idle when those two cooling fans kicked on--under some conditions.
It may be so many things in a new application of a motor. Is it different in reverse than in forward, even with the car stationary? One thing that does happen is power steering tubes or other connectors on an engine transfer vibration to another part which can be felt inside the car. I do not know if your Lucerne has electric steering, but there might be other items that transfer movement.
And it may be motor mounting which is what they're working at changing.
#239 of 240 Re: Vibration in steering wheel [gmcustsvc]
May 22, 2010 (7:22 am)
I got you email. Thanks for responding. You said to click on your name to get your email. The only place I see your name in your message is-Mariah GM Customer Service, it is not highlighted and it does nothing when I click on it. Your email is a no reply, so I can't reply that way. Am I missing something. Please let me know. I appreciate your concern for my problem. Thanks Mike
#240 of 240 Re: Vibration in steering wheel [mike391]
May 24, 2010 (9:35 am)
If you click on the gmcustsvc highlighted in green it shows my email. It is socialmediagm.com. Thank you,
Mariah GM Customer Service