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Sedans Hyundai Sonata Hyundai Sonata Brakes
153 messages, Last post on Nov 14, 2009 at 2:45 PM
You are in the Hyundai Sonata Forum. Your Hosts are pat & karens
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I have a 2007 Sonata that has a stuck caliper for the second time in about one year. The first time, the repair was under warranty, but now, at 55K, I'm not sure if the repair will be covered. I caught it when I took it in for an oil change at Mr. Tire, and they advised me the break on the driver's side was starting to affect the rotor and should be fixed asap. I have also had paint chips in my blue metallic paint. My 2004 was a splendid car and never gave me a single problem, but I think this will be the last Hyundai I buy for awhile.
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My in-laws bought a 2007 sonata that had its front-breaks literally fall off the car when they started it one day. The car has barely 16,000 miles on it. The pads in the back also had to be replaced for premature wear. The dealer blamed it on my in-laws missing a regular inspection to charge them the repair work (over $300.00) and not cover it under warranty. Does anyone know who to contact at Hyunday to appeal to the decision of the dealer? Inspection or not, breaks are supposed to hold on to the car and 16,000 miles is too early to have to replace pads. |
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Replying to: saint_jude (Nov 08, 2009 12:59 pm)
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Replying to: backy (Nov 08, 2009 2:47 pm)
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Replying to: ayeu (Nov 08, 2009 5:04 pm) |
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I just had my 2007 Sonata rear drivers side brake pads wear out completely at only 20,054 miles in the Chicago area. Unbelievable! The passenger side rear pads are perfect and have lots of pad left on them (as they should), but the drivers side is down to the metal. I called my local dealer (Gregory Hyundai in northern Illinois) and they said it was not a warrantied repair. They also said that it is a common condition in salty (read northern) climates. They want to charge me $295 to do the rear brakes, and will not just do the one side. Plus, they recommend that customers spend an additional $300 for a 15,000 service that in part lubricates the brake pins so the calipers do not seize and cause the pads to wear out in salty climates. They also want to charge $500 for a 30,000 mile service that includes the same procedure. This is bullpoop! I am 50+ years old and have owned Mercedes, Lexus, Ferrari, Toyota, Chevrolet, etc. and actually bought into the Hyundai story. But the maintenance issues (I have had ongoing seat problems for months, as well) and costs have doomed Hyundai's reputation for me. The brake pads should not wear out at 20,000 on only one wheel. There is no requirement in the owner's manual that specifies anything other than inspecting the brake pads at 15,000 which was done. They actually looked good on both sides at 15,000 miles when I inspected them myself. This should be a warrantied repair. I also noticed that my gas mileage dropped by 5 mpg in the last 3 weeks. Now I know why. I will definitely not be buying a Genesis from them ( I was actually close to buying one this week!), as they do not stand behind their designs or product. It costs more to service a darn Hyundai than it costs to maintain my wife's Lexus IS250 or my Porsche! I can imagine what will happen with an expensive Genesis when they want to service that car! Also, try and find or contact the zone office to discuss your problem. Or, call the 800 number and get put on hold for 5 - 10 minutes to talk to an employee who works for a company contracted to take customer service calls for Hyundai who can't connect you to anyone at Hyundai. A very weak support structure, in my opinion. The dealer says they don't make much money on the cars, so they need to make it on service. >Beware of Hyundai. In my opinion, they manufacture a flawed product (especially for the northern salt climate) and the company does not stand behind their product! The "10 year warranty" is a fantasy, as they look for loopholes to stick-it-to their customers. 
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Replying to: mmmmoto (Nov 09, 2009 9:37 am)
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Replying to: dave09se (Nov 09, 2009 1:56 pm) 
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Replying to: mmmmoto (Nov 10, 2009 10:32 am)
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